MK Diamond Products Inc. Customer Service Department (800) 421-5830
MK-145
Revision 09/04, Effective date – September 23, 2004
Page
31
ACCESSORIES, ORDERING and RETURN INSTRUCTIONS:
ORDERING INFORMATION:
You may order MK Diamond products through your local MK Diamond distributor or, you
may order direct from MK Diamond.
NOTE: There is a $25.00 minimum order when ordering direct from MK Diamond. All
purchases must be made using VISA or MasterCard.
When ordering direct from MK Diamond, please provide the following information:
•
The Model Number of the saw
•
The Serial Number of the saw
•
Where the saw was purchased
•
When the saw was purchased
•
The Part Number for the part(s) being ordered
•
The Part Description for the part(s) being ordered
All parts may be ordered by calling toll free to – 800 421-5830 or 310 539-5221 and asking
for Customer Service. For technical questions, call – 800 474-5594.
RETURN MATERIALS POLICY:
To expedite the service relative to the return of a product purchased through MK Diamond,
please observe the following:
NOTE: All when returning items, they must have been purchased within the previous
twelve (12) months.
•
Have the Model Number of the saw
•
Have the Serial Number of the saw
•
Have the location of where the saw was purchased
•
Have the date when the saw was purchased
•
Contact Customer Service for approval to return the item(s)
•
Obtain a Returned Authorization Number (RAN) authorizing the return
•
Follow the packaging instructions in the following section
•
Ensure your item(s) are prepaid to the destination
PACKAGING INSTRUCTIONS:
•
Remove the Blade Guard and Support Angle Assembly
•
Dry the saw before shipping
•
When packing, include the following: MK-145, Diamond Blade, Blade Guard and
Support Angle Assembly and Adjustable Cutting Guide (Other Accessories are not
required)
•
Package the unit in its original container or one of comparable size (do not ship the unit
partially exposed)
•
Ensure all parts are secured in the packaging to prevent moving
AUTHORIZED SERVICE CENTERS:
For quicker repair time, you may contact MK Diamond Customer Service, toll free, at – 800
421-5830 or 310 539-5221 for the Authorized Service Center closest too you. For technical
questions, call – 800 474-5594.
