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Problem
Possible Solution
• The TV remote control does not work.
• Check that the batteries are installed correctly.
• Check that the selected switch is set to “TV”.
• Be no further than feet from the TV when using the remote control.
• The TV takes several seconds to respond to channel commands.
• Press ENTER after a channel number to avoid delays.
• Use the three digit number, i.e for channel .
• You cannot access a channel.
• Use number keys instead of CHANNEL up/down.
• Be sure the channel you want to view is in memory.
• Check that the TV is turned to the correct input source for that channel,
by pressing the DEVICE button.
• Make sure the V-Chip setting is Off (p. ).
• On-screen displays appear each time you change a function.
• This is part of normal TV operation.
• You cannot program the TV to turn on automatically.
• The TV may be locked.
• The clock may not be set.
• There is no sound even when the volume is turned up.
• Check to see if the MUTE button is on.
• The TV’s “Listen to:” setting may be set to SAP.
• Check that “TV Speakers” setting is ON.
• You have forgotten your lock passcode.
• See Appendix A, Bypassing the V-Chip Lock (p. ).
• NetCommand® cannot learn a device after repeated attempts.
• Some devices are not compatible with the NetCommand learn function.
• Connected devices or NetCommand® IR controlled devices do not
work correctly when the TV is off.
• Energy Mode has been set to Low. Change to Standard (p. ).
• PIP does not display a picture.
• Make sure the V-Chip setting is Off (p. ).
• Not all inputs can be displayed as a PIP (p. ).
• The sound does not match the screen picture.
• The TV’s “Listen to:” setting may be set to SAP.
• If using stereo or A/V reveiver speakers, verify correct input selection
• If using stereo or A/V receiver, check that AUDIO is from MONITOR
OUT on TV’s back panel.
• There is a large black or gray rectangle on the screen.
• The TV closed captioning has been set to “text” mode, but text
information is not being broadcast. Turn Off in the CAPTIONS menu
(p. ).
• Picture is out of focus, or colors are not aligned.
• Adjust Convergence (p. ).
• You cannot see a picture when you play a VCR tape.
• If you connected your VCR with A/V cables, use the DEVICE button to
select the Input source (INPUT-, INPUT-, or INPUT-) that the VCR is
connected to.
• Check your VCRs owner’s guide for further troubleshooting.
• V-Chip Lock is not working.
• Make sure that V-Chip is On (p. ).
• If V-Chip Hours/Lock by Time is currently set to disable the V-Chip lock,
the V-Chip will not block programming.
• The selected device does not display correctly.
or
• A device is grayed out in the Device Selection menu and cannot be
selected.
• The device is not shown as a connected input in the NetCommand IR Input
Assignment menu. Input assignment on the menu and the actual connection
on the TV back panel must match. Write down the back panel input
connections and correctly match to the NetCommand IR Input Assignment
menu (p. ).
• Cannot set adjustments to factory setting
• To reset the factory default settings:
. Press the MENU button followed by number buttons ,,and on
the remote control.
Result: The above steps activate the Reset System Defaults menu screen
. Press the ENTER button on the remote control.
Result : The settings reset to factory defaults.
. Press the HOME or MENU button on the remote control to return to the
HOME or MENU screeen.
IMPORTANT: This function is not recommended unless it is mandatory to
reset system defaults to factory settings. This operation CANNOT be undone
and all customs settings will be erased.
Troubleshooting
