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Troubleshooting
Before requesting repairs, please read the instruction manual carefully and check the following points.
Trouble
Causes and Solutions
Cooking time is too long.
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Did the amount of rice you cooked exceed the maximum amount of rice that can be cooked?
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Is the menu appropriate?
The cooking time may be longer depending on the rice type and menu.
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Did you put hot water in the tank?
Doing so will cause the rice to be cooked with lower heat to prevent the water in the
tank from overheating, resulting that the cooking time becomes longer.
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Water in the tank becomes
cloudy.
Water in the tank boils over.
Water in the tank spills out.
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Did you attach the cartridge and bush correctly before cooking rice?
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Did the amount of rice you cooked exceed the maximum amount of rice that can be
cooked?
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Is the amount of water appropriate?
If the water level is higher by 2 mm or more than the scale on the inner pot, the
water in the tank may become cloudy or boil over. To cook at a water level higher
than the scale, select “SOFT” from menu.
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Did you select the right menu?
If you cook a congee with any menu other than “CONGEE”, the water may boil over.
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Are foreign objects such as rice grains stuck to the area between the edge of the inner pot
and the lid packing?
Remove them.
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If the rice is not rinsed sufficiently, the water may boil over.
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When you open or close the lid after cooking is finished, a bubbling noise will be
generated. If you open the lid at this time, water may spill out of the tank.
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Do you see anything such as grains of rice on the pipe section of the tank lid?
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Water in the tank has odors
after cooking.
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Water has odors because it absorbs them during cooking.
Tank lid becomes
discolored.
z
The tank lid may become discolored over time.
Discoloration does not affect performance and hygiene.
Reservation cannot be set.
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Is the menu or status appropriate for a reservation?
You cannot make a reservation for “QUICK” or “MIXED” and during cooking or
keeping warm.
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Did you press
?
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Pressing
generates a
“blip blip blip” sound.
z
Did you select a menu for which a reservation cannot be made?
You cannot make a reservation for “QUICK” and “MIXED”.
Cooking is not finished at
the reserved time.
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Is the current time display correct?
The time is displayed in a 24-hour format. Check it again.
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Did a power cut occur during cooking?
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Cooking starts immediately
after making a reservation.
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When the reservation time is less than 1–2 hours, cooking will start immediately.
(The time that can be reserved varies depending on the menu.)
Steam leaks.
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Are foreign objects stuck to the heat sink and lid packing?
Remove them.
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Is the pipe of the tank lid clogged with rice grains?
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Is the cartridge packing attached correctly?
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Is the lid packing, check valve, or inner pot deformed or missing?
Please replace the parts by a new one.
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Did you wipe the moisture off the outer surface of the inner pot?
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Mist or water droplets form
on the front left of the tank
or front left of lid.
z
If the temperature of the water in the tank rises, steam may be discharged from the air
vent hole on the top surface of the tank lid. This becomes particularly noticeable when the
room temperature is low but this does not affect cooking performance and safety.
Do not block the air vent hole. Doing so may cause the water in the tank to boil over as a
result of changes in the pressure when the lid is opened and closed.
Condensation drips on the
top frame and rice.
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Condensation may drip depending on the rice type, menu, amount of rice cooked, and
room temperature.
Wipe off any condensation from the top frame and lid packing, if necessary.
Lid cannot be closed.
Lid is difficult to close.
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Are foreign objects such as rice grains stuck to the top frame or bottom of the inner pot?
Remove them.
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Are the cartridge and heat sink attached correctly?
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Are the tank lid, tank, and tank cover attached correctly?
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