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WARRANTY
Please confirm the following product warranty details before using this product.
1. Gratis Warranty Term and Gratis Warranty Range
If any faults or defects (hereinafter "Failure") found to be the responsibility of Mitsubishi Electric occurs during use of the product within
the gratis warranty term, the product shall be repaired at no cost via the sales representative or Mitsubishi Electric Service Company.
However, if repairs are required onsite at domestic or overseas location, expenses to send an engineer will be solely at the customer's
discretion. Mitsubishi Electric shall not be held responsible for any re-commissioning, maintenance, or testing on-site that involves
replacement of the failed module.
[Gratis Warranty Term]
The gratis warranty term of the product shall be for eighteen (18) months after the date of purchase or delivery to a designated place.
Note that after manufacture and shipment from Mitsubishi Electric, the maximum distribution period shall be six (6) months, and the
longest gratis warranty term after manufacturing shall be twenty-four (24) months. The gratis warranty term of repair parts shall not
exceed the gratis warranty term before repairs.
[Gratis Warranty Range]
(1) The customer shall be responsible for the primary failure diagnosis unless otherwise specified.
If requested by the customer, Mitsubishi Electric Corporation or its representative firm may carry out the primary failure diagnosis
at the customer’ s expense.
The primary failure diagnosis will, however, be free of charge should the cause of failure be attributable to Mitsubishi Electric
Corporation.
(2) The range shall be limited to normal use within the usage state, usage methods, and usage environment, etc., which follow the
conditions and precautions, etc., given in the instruction manual, user's manual and caution labels on the product.
(3) Even within the gratis warranty term, repairs shall be charged in the following cases.
1. Failure occurring from inappropriate storage or handling, carelessness or negligence by the user. Failure caused by the user's
hardware or software design.
2. Failure caused by unapproved modifications, etc., to the product by the user.
3. When the Mitsubishi Electric product is assembled into a user's device, Failure that could have been avoided if functions or
structures, judged as necessary in the legal safety measures the user's device is subject to or as necessary by industry
standards, had been provided.
4. Failure that could have been avoided if consumable parts designated in the instruction manual had been correctly serviced or
replaced.
5. Replacing consumable parts such as a battery, relay, and fuse.
6. Failure caused by external irresistible forces such as fires or abnormal voltages, and Failure caused by force majeure such as
earthquakes, lightning, wind and water damage.
7. Failure caused by reasons that could not be predicted by scientific technology standards at the time of shipment from Mitsubishi
Electric.
8. Any other failure found not to be the responsibility of Mitsubishi Electric or that admitted not to be so by the user.
2. Onerous repair term after discontinuation of production
(1) Mitsubishi Electric shall accept onerous product repairs for five (5) years after production of the product is discontinued.
Discontinuation of production shall be notified with Mitsubishi Electric Technical Bulletins, etc.
(2) Mitsubishi Electric shall not accept a request for product supply (including spare parts) after production is discontinued.
3. Overseas service
Overseas, repairs shall be accepted by Mitsubishi Electric's local overseas FA Center.
Note that the repair conditions at each FA Center may differ.
4. Exclusion of loss in opportunity and secondary loss from warranty liability
Regardless of the gratis warranty term, Mitsubishi Electric shall not be liable for compensation to:
(1) Damages caused by any cause found not to be the responsibility of Mitsubishi Electric.
(2) Loss in opportunity, lost profits incurred to the user by Failures of Mitsubishi Electric products.
(3) Special damages and secondary damages whether foreseeable or not, compensation for accidents, and compensation for
damages to products other than Mitsubishi Electric products.
(4) Replacement by the user, maintenance of on-site equipment, start-up test run and other tasks.
5. Changes in product specifications
The specifications given in the catalogs, manuals or technical documents are subject to change without prior notice.
