Mitel NETVISION PHONE, User Manual, Page: 19 / 30

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CALL HANDLING
Two-line Calling
To place another call without disconnecting the first call:
1. Press HOLD .
The current call is placed on consultation hold.
2. Place the call as usual.
To alternate between the two calls (Call Swap):
1. Press FCT .
2. Use the scroll keys (*<, >#) or the Vol buttons to select Swap .
3. Press SND .
Transfer
To transfer an active call:
1. Press HOLD .
2. Dial the number of the third party.
3. Press
SND .
4. Do one of the following:
„
To complete the transfer, press END .
„
To announce the transfer, wait for an answer, consult, and then press
END .
„
To return to the first call, press FCT , select Back to Held , and then
press SND .
TIP: You can transfer to someone in the Dial by Name list, by pressing
NAME , selecting the person's name, and then pressing SND .