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MIVOICE OFFICE 400

MIVOICE 5361 / 5361 IP

AS OF VERSION R1.0

USER GUIDE

eud-1677_en / 1.0 – R3.0 – © 08.2015

Summary of Contents for MiVoice Office 5370

Page 1: ...MIVOICE OFFICE 400 MIVOICE 5361 5361 IP AS OF VERSION R1 0 USER GUIDE eud 1677_en 1 0 R3 0 08 2015 ...

Page 2: ...1 5361 IP for MiVoice Office 400 communications systems This User s Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations If you require further technical support or information on other Mitel products please refer to our websites www mitel com or Mitel DocFinder ...

Page 3: ...ls 20 Using the display and operating elements 22 Display 23 Keys 23 Input 24 Menu guided navigation 26 Signals 27 Supplementary features 28 Making and answering calls 29 Using functions while in a call 39 Organising absences from the desk 43 Voice messages and text messages 52 Functions for special situations 55 Functions with OpenCount 65 Functions with Mitel Alarm Server 66 Setting functions by...

Page 4: ...e profile 81 Configuring keys 83 Formulating functions 89 Installation and first time operation 91 Equipment provided 92 Options 92 Setting up and mounting the phone 93 Connect MiVoice 5361 95 Connect MiVoice 5361 IP 96 Further information 98 Troubleshooting 99 Declaration Open Source Software MiVoice 5361 IP 100 Communication system and software versions 101 Index 102 ...

Page 5: ...uct and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety information 6 Product information 7 Data protectio 9 Limited Warranty Australia only 9 Document information 12 ...

Page 6: ...to clean your device Do not use chemicals or other chemical products Cost control and Data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code will also protect your personal settings Ambient conditions Do not operate the device outside the temperature range of 5 C to approx 40 C Avoid direct sunlight and other sources of heat Protect your...

Page 7: ... phones to the interfaces certified specially for that purpose One number user concept Your system administrator can set up several phones for you that hold all the same phone number one number user concept You have only one name and phone number with which to identify yourself to your call partners regardless of which of the phone you make your calls The advantage is that you can always be reache...

Page 8: ...ers make sure you enclose the relevant user information Trademarks Mitel is a registered trademark of Mitel Networks Corporation All other trademarks product names and logos are trademarks or registered trademarks of their respective proprietors The designations used in this manual for software and hardware are registered trade marks and are thus subject to the relevant regulations Exclusion of li...

Page 9: ...s under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 Commonwealth and any other relevant legislation Mitel war rants this product against defects and malfunctions in accordance with Mite...

Page 10: ...tended to have the effect of excluding restricting or modifying the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or serv...

Page 11: ...rvices i the resupply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equiv alent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect o...

Page 12: ... inside square brackets The chapter Communication system and software versions page 101 indicates which software ver sions support the relevant features Document designation Document number eud 1677 Document version 1 0 Based on MiVoice Office 400 R3 0 Valid as of MiVoice Office 400 R1 0 In PDF Viewer click on this link to download the latest version of this document https pbxweb aastra com doc_fi...

Page 13: ...1 IP 13 eud 1677 1 0 R3 0 08 2015 Operating and display elements The sections below provide an overview and usage notes on which keys and sock ets are available on your phone Key designations and sockets 14 Display symobls 16 ...

Page 14: ...available Foxkey functions 2 LED indicator Left LED flashes Call Right LED is lit Voice message message or callback 3 Key block Enters digits or letters 4 Navigation key Upward Opens Activated features To the right Opens the Menu Downward Opens Settings General Scrolls forwards backwards in the menu navigates lists 5 Foxkey Executes displayed function using the key 17 16 15 14 13 12 11 10 9 8 7 6 ...

Page 15: ...h LED Preconfigured as presence menu The Presence key can be con figured as a function key or digit key 9 Phone book key Opens phone books 10 Redial key Selects the phone numbers last dialled 11 Microphone key Switches handset microphone off on 12 Loudspeaker key Open listening mode on off 13 Volume cursor keys Adjusts volume 14 Call key Set up answer a call 15 End key Ends a call Exits input with...

Page 16: ...key press and hold down 17 Labels Write on labels for the configurable keys can be found on the Mitel DocFinder You can fill out the fields directly on your PC and then print out the labels Status information More text information available Foxmenu Access to the menu or the available Foxkey functions Other menu entries available Loudspeaker activated Text mode activated Function activated Entries ...

Page 17: ...voice message a Retrieved forwarded voice mes sage a Hi Q during a call enhanced audio quality only MiVoice 5361 IP Data and voice encryption only MiVoice 5361 IP Phone book Business number Private number Mobile number Presence state Available default Absent Meeting Busy Not available Status information ...

Page 18: ...ce 5361 IP eud 1677 1 0 R3 0 08 2015 Dialling and phoning The following sections explain how to make phone calls simply and the functions your phone offers you whenever you receive a call Answering calls 19 Making calls 20 ...

Page 19: ...as follows Ending a call You want to end the call After the call the call duration is indicated Call charges are also displayed after any exter nal call which you initiated provided your provider supports this function Pick up the handset Note If the caller s phone number is received it is shown on the display If the phone number is stored in the private phone book or in the system the display als...

Page 20: ...on you have already called In the last number redial list your phone automatically stores the phone numbers of the persons you have already called complete with their names where available You can now call the person in question using this last number redial list The last number redial list has a maximum of 4 entries Phone number Enter a phone number in call preparation You can use the Correction ...

Page 21: ...artner hearing your conversation You can switch the microphone on and off during a call During a call Press the Loudspeaker key Open listening is now activated is displayed Note You can continue with the call as usual using the handset Deactivating open listening Press the Loudspeaker key a second time Open listening is now deactivated Note To end a call in open listening mode you need to press th...

Page 22: ...oice 5361 IP eud 1677 1 0 R3 0 08 2015 Using the display and operating elements The following sections explain how to operate your phone quickly and simply Display 23 Keys 23 Input 24 Menu guided navigation 26 Signals 27 ...

Page 23: ...ns are displayed above the key Several contacts are stored under the broad Foxkey which means you need to press the Foxkey precisely under the function you want You have access to the menu or the Foxkey functions available in each case To see the rest of the text Press the horizontal navigation key Close Deleting the display text Press Foxmenu Foxkey Close The display returns to the idle state the...

Page 24: ...ers You can also use the digit keys to enter letters and special characters A number of letters and special characters are assigned to each key To enter letters using the digit keys you need to be in text mode The text mode is acti vated automatically if the phone is expecting a text input You can switch back and forth between number mode and letter mode during your input Note Only capital letters...

Page 25: ...can either delete the input one character at a time or cancel the entire input Moving the Cursor You want to go to a certain character for an input or correction With the navigation key you can move the cursor to the left or right abc 123 Switching between number mode and letter mode during your input Press Foxmenu Foxkey abc 123 or 123 abc is displayed a A Switching between upper case and lower c...

Page 26: ... Press the Foxmenu The menu is displayed Menu Press the Menu Foxkey The first menu entry is displayed Use the vertical navigation key to scroll through the menu entries Select Press the Select Foxkey Accessing the displayed menu Horizontal navigation key Left Scrolling back through the menu Right opens displayed menu scrolls forward through the menu retrieves detailed information Vertical navigati...

Page 27: ...ED signals Depending on the situation the indicator LEDs either flash or remain steadily lit Menu Press the navigation key up All the activated functions are now displayed Or Retrievable also via menu Menu Activated features Reset Reset the function in question The function is now deactivated LED State Description Flashes fast Incoming call Flashes slowly Appointment call Lit New voice message or ...

Page 28: ...d by your phone for more efficient use Making and answering calls 29 Using functions while in a call 39 Organising absences from the desk 43 Voice messages and text messages 52 Functions for special situations 55 Functions with OpenCount 65 Functions with Mitel Alarm Server 66 Setting functions by remote control 68 Organisation within the team 69 ...

Page 29: ...tem administrator whether you should start with the surname or the first name Notes To be able to search in an external phone book using Quickdial you need to press the key or 0 key before entering the first letter The response time may vary greatly depending on the size and the number of phone books connected Name Quickdial Press each of the corresponding digit keys once for the first letters of ...

Page 30: ...ok refer to the chapter Dialling from private contacts page 31 Press the phone book key Search entry 1 Scroll to Search entry and press the Select Foxkey 2 If required enter the first few letters of the name you are looking for first name and surname separated by a space until the user or a list is displayed Notes Text mode is activated automatically Use the key to enter spaces Scroll through the ...

Page 31: ... until the list display the letter e g press the digit 7 three times to obtain the letter R The display jumps to the first entry that begins with R Scroll through the list until the user you want is displayed Select the phone number you want Pick up the handset The phone number displayed is dialled Press the phone book key Advanced search 1 Scroll to Advanced search and press the Select Foxkey 2 E...

Page 32: ...l list The list of answered calls contains a maximum of 4 entries Show Calling a user back Press Foxmenu Foxkey Show The display shows a list of the last unanswered calls Scroll through the list until the user you want is displayed Pick up the handset The phone number displayed is dialled Once the call has been suc cessfully connected the entry is deleted from the call list Close Hiding the Missed...

Page 33: ...w to configure a configurable key refer to the chapter Configuring keys page 83 Scroll through the list until the user you want is displayed Pick up the handset The phone number displayed is dialled Press the Redial key Redial list is displayed Press the Redial key several times or press the down navigation key to scroll through all the phone numbers you last dialled Pick up the handset The phone ...

Page 34: ... Someone has asked you to call back You can tell this from the lit attention LED in the idle state The display shows Callback requested You called someone and hear the busy tone or the ring back tone Callback To activate a callback request Press Foxmenu Foxkey Callback You hear the acknowledgement tone Put the handset on hook The display shows Call expected Close Back to the idle state Press Foxme...

Page 35: ...um ber or name appears on his display The user has the possibility of answering deflecting or rejecting your call Delete Clear callback Press Foxmenu Foxkey Delete Callback is deleted Note The callback can be changed via Menu Activated features Delete or Call as long as it was not answered or cancelled by the system Deflect Press Foxmenu Foxkey Deflect Phone number Enter the phone number and confi...

Page 36: ...y Answer The first call party is put on hold You are now connected with the party who initiated the call waiting Note For more detailed information on how to broker between callers or set up a conference please refer to the Chapters Brokering between an enquiry call party and your call partner page 40 and Making a confe rence call page 40 respectively Deflect Deflect call Press Foxmenu Foxkey Defl...

Page 37: ...Depending on the system configuration your call party can answer your announcement directly in intercom without having to press a key Contact your system administrator for more information If the called user has several phones in the one number user concept with activated hands free any phone the quickest answers the call Pick up the handset Announcement Press Foxmenu Foxkey Announcement Destinati...

Page 38: ...ich you are making your call Any call charges incurred will be charged to you The call number dialled is not stored in the last number redial list To continue the announcement as a phone call Pick up the handset You are now connected to the person who initiated the announcement Note If the announcement was started to a group all the other recipients of the announcement are excluded To stop the ann...

Page 39: ...oxkey Enquiry Phone number Enter the phone number of the enquiry call party Enquiry call party is called first call partner is on hold Note You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for End call To end the enquiry call Press Foxmenu Foxkey End call or the End key You are now back through to your original call partn...

Page 40: ...nference function you can include a call party on hold in the current conversa tion From the conference call you can initiate an enquiry call to someone else You can broker between the parties of the conference and the enquiry call party Depending on the system configuration a conference call can consist of up to 6 confer ence participants You can hold a conference call with internal and external ...

Page 41: ...of the enquiry call party Enquiry call party is called first call partner is on hold Note You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for Connecting with notification Wait until the person has answered the call Announce the call party Connect Put the handset on hook or press the Connect Foxkey Your first call partner...

Page 42: ...ack tones or wait tones are recorded Call recording is temporarily interrupted during an enquiry and an e mail is sent with the recording made up till then Recording restarts automatically once the call connection with the enquiry call party is set up and or once the call connection with the first correspondent is restored The maximum recording time for each wave file depends on the system configu...

Page 43: ...infringe on your national data protection provisions or be permit ted only under certain circumstances If you intend to use this function notify your call party in advance You cannot record a conversation involving more than two call parties enquiry call conference The recording is automatically stopped if you park your call party or put him on hold Record Stop Recording a call Press Foxmenu Recor...

Page 44: ...r in the phone book or in a call list during dialling by name Presence profile LED Profile number Presence profile LED Profile number Available default 0 Absent 1 Meeting 2 Busy 3 Not available 4 Notes External applications such as Mitel Open Interfaces Platform OIP can affect your presence status Example You have a meeting in your Outlook calendar from 2 to 4 pm Your presence state changes from A...

Page 45: ...he active presence profile you have to temporarily select another presence profile and then reacti vate the presence profile you want in order to have the settings applied Presence profile To deactivate the presence profile Press the function key for Presence profile Or Select a new profile via the presence menu and press the Ok Foxkey Presence profile is deactivated Name phone num ber To check a ...

Page 46: ...0 Please leave a message after the tone The absence information is an integral part of a presence profile All the relevant configu ration possibilities can be found in chapter Configuring presence presence profile page 81 Forwarding calls Call forwarding You want to leave your desk Calls for you are to be forwarded to a different destination e g phone voice mail pager With call forwarding you can ...

Page 47: ...roll to User and confirm with the Ok Foxkey Enter the user s phone number and confirm with the Ok Foxkey Forwarding is activated Notes You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for If a call is to be forwarded only when you are already in a call select Forwarding if busy You can also forward to your Voicemail see c...

Page 48: ... to which your calls are to be forwarded and confirm with the Ok Foxkey Call forwarding is enabled Notes You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for You can also forward calls to your Voice mail see chapter Forwarding to voice mail page 48 You can deactivate forwarding on no reply using Menu Activated fea tures R...

Page 49: ... You can specify whether your voice mail should answer directly Call forwarding or with a delay Forwarding on no reply or only if you are already on the phone Forwarding if busy You can deactivate forwarding using Menu Activated features Reset A new voice message is signalled with a text message on the display and a lit indicator LED in the idle state Notes One diversion applies to all connected p...

Page 50: ...or the entire phone Lock phone With Lock phone your private data cannot be viewed and external calls can only be made from your phone in accordance with the system settings With Free all the set tings and data are freely accessible Menu Press Foxmenu Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey Barring Scroll to Barring a...

Page 51: ...ault setting Menu Press Foxmenu Foxkey Menu Activated features Scroll to Activated features and press the Select Foxkey Barring Select the barring you want and press Foxmenu Foxkey Reset You are prompted to enter your PIN PIN Enter the PIN and confirm with the Ok Foxkey Free Scroll to Free and confirm with the Ok Foxkey The phone is unlocked To unlock all your phones execute the function code 33 P...

Page 52: ...or more information Play Play the new voice message Press the Delete Foxkey Message is played back Or Voice message can also be selected using the menu Menu Call lists Unanswered calls Play Menu To delete the message Press Foxmenu Foxkey Menu Voice mail Scroll to Voice Mail and press the Select Foxkey Inbox Scroll to Inbox and press the Select Foxkey Delete Press the Delete Foxkey The voice messag...

Page 53: ...rnal user must have a phone capable of receiving text messages You can use one of the text messages stored in the system directly modify it or create a new text message Menu Press Foxmenu Foxkey Menu Voice mail Scroll to Voice Mail and press the Select Foxkey Inbox Scroll to Inbox and press the Select Foxkey Deflect Select the voice message you want and press Deflect Phone number Enter the call nu...

Page 54: ...ge is sent Note If the display shows Not available the text message could not be sent Show Show text message Press Foxmenu Foxkey Show The display shows the sender and the date time of the text message Read Read text messages Select the text message you want and press Foxmenu Foxkey Read If the text message runs over several lines use the navigation key to scroll Delete Delete text message Press F...

Page 55: ... ringing in your vicinity and want to pick up the call With the Pick up function you can pick up the call from the other phone on your own phone Menu Press Foxmenu Foxkey Menu Call features Scroll to Call features and press the Select Foxkey Pick up Scroll to Pick up and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey The display shows the number of the phone from whi...

Page 56: ... activated forwarding the appointment call is not forwarded If you are in call the appointment call is made as soon as you end the call An appointment call can only be set using a function code see chapter Function com mands function codes page 89 Answer Confirming an appointment call Press the Answer Foxkey The appointment call is terminated Confirm Confirming the alarm Press the Confirm Foxkey E...

Page 57: ...ty phone You want to make a call on a third party phone using your personal settings for example on a colleague s phone or in a meeting room You can activate a third party phone to make an internal or external call using your per sonal settings even if the phone is locked for external calls You can activate the phone for a business or private call Once you have activated the phone using a function...

Page 58: ...ed Note When you hang up dialling by name and your private phone book remain available for a whole minute so you can make another call Function code Or 1 Enter function code 46 for a private call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the external call number directly without the exchange access digit 5 Pick up the handset The phone is now enabled the external user is called N...

Page 59: ...off your phone Discreet ringing is available on your phone as an alternative to the usual ringing If dis creet ring is activated the phone rings only once Page Scroll to Page and confirm with the Ok Foxkey Phone number Enter the phone number f the person to be paged and confirm with the Ok Foxkey User is called and receives your phone number Menu Press Foxmenu Foxkey Menu Call features Scroll to C...

Page 60: ...You can also execute the function with a function code see User Guide Function Codes on the Mitel DocFinder Tracking a malicious call Your are being threatened or molested by a call You want to identify the caller Using the MCID Malicious Call Identification function the provider records the following call data Your phone number the caller s phone number and the date and time of the call MCID has ...

Page 61: ...ing the default setting all phones are ringing is used as standard This function can also be stored under a configurable key see chapter Configuring keys page 83 MCID During a call Press the function key for MCID MCID After the call do not hang up press the function key for MCID while you hear the busy tone Menu Activating personal call routing Press Foxmenu Foxkey Menu Settings Scroll to Settings...

Page 62: ...on without you and your call party noticing Unlike Intrusion you will receive neither a visual nor an acous tic signal This means you cannot reject Silent intrusion The third user s microphone remains switched off He can however intrude on the call at any time by enabling his microphone or pressing the Intrusion function key Your system administrator can allocate this function to a configurable ke...

Page 63: ...a certain amount of time after login e g after 6 hours and 30 minutes At a certain time e g 6 30pm Notes You can only log in to a phone if no other user has yet logged in to that phone for free seating purposes You can only log on once to a Free Seating phone The moment you log in to another free seating phone you are automatically logged off the original phone Notes If no user is currently logged...

Page 64: ...ontact your system administrator for more information Note The default PIN setting 0000 is not accepted First change the PIN as described in chapter Changing the PIN page 76 or use the function code 47 see User Guide Function Codes on the Mitel DocFinder If you have forgotten your PIN your system administrator can reset it to the default setting Log out Log out free seating Press Foxmenu Foxkey Lo...

Page 65: ...ations system the following additional features are also available on your phone PIN telephony The PIN telephony b is part of OpenCount The possible applications of the PIN teleph ony depend on the area of use for example in the area of health care and accommoda tion hotel Independently from the phone you can make external calls for a fee The credit may be limited You can charge the charges and th...

Page 66: ...nals from the Mitel Alarm Server Patient phone The patient phone must support the Announcement function and allow hands free opera tion Both settings have to be activated If the phone does not support this function the response procedure is as follows Analogue phones ring in the normal way The patient himself must answer the call Mitel system phones set up a one way call connection as with an anno...

Page 67: ...d according to the system configuration Contact your system administrator for more information Ignore Ignoring an alarm Press the Ignore Foxkey on the staff phone The alarm remains active and the alarm signal is deleted from the staff phone Deleting the alarm You can delete the alarm directly from the alarm button next to the bed The alarm ends and the alarm signal is deleted from the staff phone ...

Page 68: ...the hotline destination number The connection with the Hotline number is set up Note Unlike the hotline feature see chapter Hotline page 64 hotline alarm can only be used with a specifically configured Mitel Alarm Server Function code Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the function code for activating deactivati...

Page 69: ...er or answer a call for anyone in the team When a team partner makes a call the corresponding Team key lights up this tells you when a team partner is busy The Team key flashes to indicate that the team partner is receiving a call Calling a team partner You want to call a team partner as quickly as possible Requirement You have configured a configurable key as a Team key and stored the team partne...

Page 70: ...ling tone Press the Team key You are through to the person who is calling your team partner Note Depending on the Team key s configuration you are immediately con nected with your team partner s caller as soon as you pick up the hand set see chapter Store a team partner under a key team key page 84 Initiating an announcement to a team partner using a handset Pick up the handset You hear the dialli...

Page 71: ...o adapt the phone s basic settings to suit your per sonal requirements Display 72 Setting the ringing properties Audio 73 General settings 75 Protect yourself against calls 78 Phone Book Management 79 Configuring voice mail 80 Configuring presence presence profile 81 Configuring keys 83 Formulating functions 89 ...

Page 72: ...and press the Select Foxkey Display Scroll to Display and press the Select Foxkey Display contrast Scroll to Display contrast and press the Modify Foxkey Display setting Select the required setting and confirm with the Ok Foxkey The setting is stored Ok Hide Wake up call has expired a Press the Ok Foxkey Wake up call status is set to OFF Delete Delete Wake up call has expired a Press the Delete Fo...

Page 73: ...me while the phone is ringing Setting the volume during a call You want to adjust the volume while in a call You have to set the volume of handset and loudspeaker separately The new volume will remain stored even after the call is ended Quieter Press the key Louder Press the key Quieter Press the key during the call Louder Press the key during the call Note The volume cannot be modified if you are...

Page 74: ... with Play alarm melodies A list of the Alarm melodies is for listening under Menu Settings General Alarm mel odies available Note Please note that the ringing volume may be reduced if MiVoice 5361 is not connected to the power supply Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey Audio Scroll to Audio and press the Select Foxkey Audio setting Scroll to...

Page 75: ...e DTMF mode You want to decide whether the DTMF mode is to be activated or deactivated as default on your phone Menu Press Foxmenu then Foxkey Menu Language Scroll to Language and press the Modify Foxkey The set language is displayed with Language Select the required language and confirm with the Ok Foxkey The display text appears in your selected language Menu Press Foxmenu then Foxkey Menu Setti...

Page 76: ... be available Note Your PIN applies to all your phones Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey PIN Scroll to PIN and press the Modify Foxkey The display shows Old PIN Old PIN Enter the old PIN and confirm with the Ok Foxkey The display shows New PIN New PIN Enter the new PIN and confirm with t...

Page 77: ...n therefore only be carried out by your system administrator You can however call up the data Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey Own ID Scroll to Own ID and press the Select Foxkey Name call number and communication system are displayed Menu Press Foxmenu then Foxkey Menu Settings Scroll ...

Page 78: ...e is trying to reach you You can either answer or reject this second call Intrusion A third participant can intrude into your active call and listen to your conver sation Announcement You can address internal users directly via their loudspeaker where available without waiting for a reply similar principle to that of an intercom system Call forwarding Incoming calls are forwarded directly to your ...

Page 79: ...te phone book Press the phone book key Private contacts Scroll to Private contacts and press the Select Foxkey New Press Foxmenu Foxkey New Name phone no Enter the user s name and confirm with the Ok Foxkey The contact is now stored Note You cannot modify entries in other phone books Press the phone book key Private contacts Scroll to Private contacts and press the Select Foxkey Entry Changing an ...

Page 80: ... automatically provided it has been recorded Contact your system administrator for more information Menu Press Foxmenu then Foxkey Menu Voice mail Scroll to Voice Mail and press the Select Foxkey Greetings Scroll to Greetings and press the Ok Foxkey Greeting Renaming greeting Select the greeting you want and press Foxmenu Foxkey Edit Give each of your personal greetings the relevant name and confi...

Page 81: ...ail You can also leave this input field blank Personal call routing Specify the phones on which a call is to be signalled see chapter Activating personal call routing page 61 Keep settings as is Calls are routed according to your settings Call routing ID 1 5 Your personal call routing number Call forwarding Specify where you want a call to be forwarded to see chapter For warding calls Call forward...

Page 82: ...sence key Or Press the function key for Presence menu storing function key see the chapter Store a function under a key function key page 84 Or The presence menu can also be selected using the menu Menu Settings General Presence menu Presence menu is displayed Modify Set the function key for presence profile 1 Open the presence menu scroll to the profile you want and press the Modify Foxkey 2 Make...

Page 83: ...hone number Function key Activate deactivate or execute a function Team key Organisation within the team Store a phone number under a key number key You want to retrieve a frequently used phone number with a single keystroke rather than enter it digit by digit On each configurable key you can store two call numbers and the associated names The key automatically becomes a number key The system admi...

Page 84: ...ould be complemented by a ringing tone whenever a team partner is called You can configure a ringing delay for the ringing tone to choose between answering directly using automatic hands free operation picking up the handset and pressing the Team key The following audio settings are possible Ring Melody Speed Answer Storing a function under a key from a predefined selection of functions long Stori...

Page 85: ...ress the Modify Foxkey Select the required setting and confirm with the Ok Foxkey The setting is stored Setting possibilities for ringing Off for no ringing tone On for instant ringing tone After10s After20s and ringing tone After30s and confirm with Ok Foxkey You can listen to each setting using the Test Foxkey Answer Setting the answering mode Scroll to Answer and press the Modify Foxkey Select ...

Page 86: ...ctly to a different destination For further information refer to chapter Forwarding calls Call forwarding page 46 Call forwarding if busy With this function you forward incoming calls directly to a different destination if you are busy For further information refer to chapter Forwarding calls Call forwarding page 46 Call Forwarding on No Reply With this function you forward incoming calls you rece...

Page 87: ...ry out a function directly or store it under a key For further infor mation refer to chapter Formulating functions page 89 CLIR This function lets you prevent your call number from being displayed to the caller For further information refer to chapter Suppressing your call number from your called party s terminal display page 60 Deflect This function lets you deflect an incoming call to another us...

Page 88: ...ting a presence profile For further information refer to chapter Organizing absences using the presence key page 43 Presence profile This function allows you to activate deactivate a presence profile For further information refer to chapter Organizing absences using the presence key page 43 Call recording This function allows you to record an active call The recordings are stored in your individua...

Page 89: ...be found in the User s Guide User Guide Function Codes on the Mitel DocFinder You can use function commands to define a function to suit your personal requirements A function can consist of one or more function commands function codes and the phone number The following function commands are available A Seize line with highest priority I Seize line H Seize line in hands free mode X Disconnect P Pau...

Page 90: ...27 function code for activate presence status 1 presence profile 1 absent 1800 2311 time and date until which you are absent 4 Type in the second number I 27 I Seize line 27 function code for deactivate presence status 5 Press the Save Foxkey Key assignment is stored Notes Text mode has to be activated before you can enter function commands Functions that are not available via the menu can be acti...

Page 91: ...1 0 R3 0 08 2015 Installation and first time operation These sections explain the setup options available with your phone Equipment provided 92 Options 92 Setting up and mounting the phone 93 Connect MiVoice 5361 95 Connect MiVoice 5361 IP 96 ...

Page 92: ...n and first time operation Equipment provided Options Telephone and handset Handset connection cable Telephone connection cable MiVoice 5361 Stand rest can also be used as a mounting frame for wall mount ing Quick User s Guide and safety information Plug in power adapter ...

Page 93: ... back of the phone until it snaps into place Insert the stand rest as indicated on the installation diagram until it snaps into place Connecting the handset Plug the connector on the shorter straight extremity of the handset cord into the socket on the handset Plug the connector at the loose extremity of the cord into the handset socket on the underside of the phone To relieve the strain on the ca...

Page 94: ...tion assignment refer to Chapter Connect MiVoice 5361 page 95 and Connect MiVoice 5361 IP page 96 Insert the phone into the stand rest horizontally Figure C 1 and slide downwards Fig ure C 2 Unscrew the cams for holding the handset Figures D 1 to D 3 Insert the handset Note As there is only a limited amount of space between the sockets on the back of the phone and the wall on which it is mounted y...

Page 95: ...hone to the system Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Plug the other end of the cable into the phone socket outlet Set channel selector switch on the underside of the phone Contact your system administrator ...

Page 96: ...connection Connecting the LAN cord not included in the scope of delivery to a LAN socket Plug the connector at the loose end on the underside of the phone into the LAN socket Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Connecting to the IP network Connecting the handset Connecting the power supply Note Your system admin...

Page 97: ...e LAN and the phone that does not support PoE you will need the optional power adapter to power the phone Plug the round connector of the power cord on the underside of the phone into the power socket Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Connect the power supply to the mains power Logging the IP phone Your system...

Page 98: ...ud 1677 1 0 R3 0 08 2015 Further information The following sections contain more useful information about your phone Troubleshooting 99 Declaration Open Source Software MiVoice 5361 IP 100 Communication system and software versions 101 ...

Page 99: ...ct your system administrator for more information Display is working but connection is not possible Your phone may be locked Unlock your phone see chapter Unlocking your phone page 51 Freely configurable keys cannot be configured The configuration may be locked Unlock your phone see chapter Unlocking your phone page 51 The key for a reconfiguration may be locked in the system Contact your system a...

Page 100: ...s listed below are available at www mitel com docfinder Public GNU source document type The licence texts for the GPL and LGPL are also stored on the phone itself and can be viewed using the integrated web interface URL IP address of your phone Please read through the text carefully to find out all you need to know about your rights with regard to the licences concerned This product contains the f...

Page 101: ...ese Instructions but the system will not let you Some communication systems or software versions do not support all the features The corresponding text sections are identified by a letter inside square brackets a The list below indicates which system versions support the relevant features Contact your sys tem administrator for more information R2 0 R3 0 a X b X X c d ...

Page 102: ...ring 36 on an internal user 35 Protection setting 78 Callback answering 34 requesting 34 Changing the PIN 76 Charges 19 38 57 Clearing a key 86 CLIP 60 CLIR 60 Communication system 77 101 Conference call 40 Configurable key 16 Configuring key 83 presence 81 presence profile 81 voice mail 80 Connect 41 Connecting IP phone 96 Phone 95 the power supply 97 your IP phone to the LAN 96 your phone to the...

Page 103: ...7 E Editing a phone book entry 79 End key 15 Ending a call 19 Enquiry call during a call 39 Enter the letters 24 Enters digits 24 Equipment provided 92 Exclusion of liability 8 F First time operation 91 Formulating functions 89 Forwarding Call forwarding 46 Call forwarding on no reply 47 to text message 49 to voice mail 48 Foxkey 14 Foxmenu 15 Free seating 63 Function codes 89 Function commands 89...

Page 104: ...n listening 21 Open Source Software 100 OpenCount 65 Operating elements 14 Options 92 Organizing absence 43 P Park 41 Password 76 Personal call routing 61 Phone book key 15 Picking up a call 55 PIN telephony 65 PoE 97 Power Over Ethernet 97 Presence 43 Presence key 15 43 Presence state 44 Private call with PIN 38 Product information 7 Protect yourself against calls 78 Purpose and function 7 Q Quic...

Page 105: ...tituting for a team partner 70 Team Announcement to team partner 70 Organisation within the team 69 Store a team partner under a key 84 Text message read 54 send 53 Text mode 24 Third party phone 57 Trademarks 8 Transferring a call partner 41 Troubleshooting 99 U Unlock 51 Upper and lower case 25 User information 7 Using the display and operating elements 22 the Foxkey 23 the Foxmenu 23 the Naviga...

Page 106: ...106 MiVoice 5361 MiVoice 5361 IP eud 1677 1 0 R3 0 08 2015 ...

Page 107: ...ity with RoHS according to 2011 65 EU The product specific declarations of conformity can be found on the Mitel document portal www mitel com docfinder Copyright 2015 Mitel Networks Corporation All Rights Reserved The Mitel word and logo are trade marks of Mitel Networks Corporation Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of the...

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