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Mitel MiVoice 6905 IP Phone

58015953 REV00

RELEASE 1.5 USER GUIDE FOR MIVOICE BUSINESS

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Summary of Contents for MIVOICE 6905

Page 1: ...Mitel MiVoice 6905 IP Phone 58015953 REV00 RELEASE 1 5 USER GUIDE FOR MIVOICE BUSINESS ...

Page 2: ...or in its publications are registered and unregistered trademarks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or their respective owners Use of the Trademarks is prohibited without the express consent from Mitel Please contact our legal department at legal mitel com for additional information For a list of the worldwide Mitel Networks Corporation registered trademarks ...

Page 3: ...h Calls 11 Customizing Your Phone 13 Customizing the User Settings 13 Log Issues 14 Phone Status 14 Diagnostics 15 Restart 18 Voice Services 18 Using the Other Features 20 Setting Up a Conference Call 20 Hot Desking 20 Paging 21 Other Advanced Features 21 Voicemail Overview 23 Logging In to the Voicemail System 23 Listening To Relaying Saving And Deleting 23 Forwarding Message 24 Replying to a Mes...

Page 4: ...MiVoice 6905 IP Phone User Guide for MiVoice Business 2 ...

Page 5: ...ion Supporting Documentation To access phone and system specific documentation see Mitel MiVoice 6900 Series IP Phones Administrator Guide Phone Features Feature highlights include Built in two port 10 100 Megabit Ethernet switch that enables you to share a connection with your computer Class 1 Power Over Ethernet PoE 2 75 128x48 Pixel back lit display Wide band speaker phone Wide band 6900 handse...

Page 6: ...d speakerphone Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the Viewing Angle The stand for your 6905 IP phone supports two viewing angles 30 and 60 Adjust the stand to suit your viewing preference For instructions on how to adjust the stand see the 6905 IP phone Installation Guide ...

Page 7: ...ew of the Mitel MiVoice 6905 IP Phone components Figure 2 on page 2 shows the ports on the back of the phone a Message Waiting Lamp b LCD Screen c Programmable Keys d Navigation Keys e Settings Key f Goodbye Key g Redial Key h Hold Key i Line Appearance Key j High Quality Speakerphone c b a h i j l m n g d e f k o ...

Page 8: ...the ringer handset and speakerphone Pressing these keys during an active call adjusts the volume of the audio device being used handset or speaker Goodbye key Ends an active call The Goodbye key also exits an open list such as Call History and menus such as the Static Settings menu without saving changes Redial key Redials the last manually dialed number displayed on the LCD screen Hold key Places...

Page 9: ...enter navigation keys are used as softkeys KEYPAD KEY DESCRIPTION 0 Dials 0 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three presses 4 GHI Dials 4 When entering text this key enters G with one press H with two presses and I wit...

Page 10: ...g operations for the programmable keys Private speed calls Always forward calls Do not disturb Phone lock Make busy Account code Call history Auto answer 9 WXYZ Dials 9 When entering text this key enters W with one press X with two presses Y with three presses and Z with four presses Dials When entering text this key enters the special characters KEYPAD KEY DESCRIPTION Programmable Keys ...

Page 11: ...d your phone successfully connects to the network the phone displays the following Home screen For more information about connecting your phone see the Mitel 6905 IP phone Installation Guide Setting Up Your Phone To use all the functions of your IP phone your phone needs to be assigned to you and you need to know your password for the voicemail system You can determine whether your phone is alread...

Page 12: ...l screens setting menus and applications displays in the language you set on your phone For more information about setting the phone language see Language Settings on page 13 Your Phone s Display When the phone has successfully booted and is connected to the network the phone displays the Home screen This is the default screen displayed when the phone is in an idle state Figure 3 shows the home sc...

Page 13: ...l 1 Pick up the handset 2 If you want to use a Non Prime Line press a programmed line key 3 Do one of the following Dial the number Press a Speed Call key Press the redial key 4 To end the call hang up the handset Note Yoursystem administrator should haveconfiguredyour numberand anyotheradministrative features required If your number does not display on the screen contact your system administrator...

Page 14: ...g call To answer a call you can use the handset or the speakerphone depending on how you set your automatic off hook preference or how your system administrator has set this option Using the Handset to Answer a Call 1 To answer a call using the handset do one of the following when the phone rings Pick up the handset Press the flashing Line key and lift the handset Press the flashing Line key 2 To ...

Page 15: ... call press the Call softkey To edit the entry press the Retry softkey To exit press Adjusting the Ring and Listening Volume To adjust the volume on your phone use the keys The volume settings for the ringer handset and speakerphone are independent of one another and you can set them as follows Adjust the volume of your phone s ringer while the phone is ringing or while setting the ring tone of th...

Page 16: ...1 Press the Call History line key 2 Use to navigate through the missed answered or outgoing calls The total number of missed calls is displayed in parenthesis and the number of new unread missed calls is indicated with an For example MISSED CALLS 2 3 2 indicates that there are two new unread missed calls from unique numbers 3 indicates that the total number of missed calls read and unread is 3 The...

Page 17: ...e flashing line key Transferring a Call You can transfer a call in two ways In a blind transfer you transfer the call without the other party first answering your call In a consultative transfer you talk to the other party before completing the transfer Both types of transfer use a similar procedure To Do a Blind Transfer 1 While engaged in a call press the Trans Conf line key 2 Dial the number to...

Page 18: ... or press the Release softkey To cancel the transfer press or press the key at any time before the last digit in the destination number is dialed Call Forwarding If you have the required permission set by your system administrator you can forward calls to an extension or to a voice mailbox To forward an incoming call perform the following 1 To forward an incoming call press the Forward softkey or ...

Page 19: ... Do either of the following Press to save your changes Press at any time to exit without saving the changes The following phone settings can be configured through the User Settings menu Language Settings Perform the following steps to set the language for your phone 1 Press 2 Use to navigate to User settings and press to select the option 3 Navigate to Languages and press to select the option 4 Us...

Page 20: ...unt of contrast on the LCD display Perform the following steps to change the contrast level of the phone 1 Press 2 Press to navigate to User settings and press to select the option 3 Navigate to the Display Contrast option and press to select the option 4 Use to increase or decrease the amount of contrast on the screen 5 Press to save the setting Log Issues You can collect the phone s logs and upl...

Page 21: ...bout LAN Port Speed and PC Port Speed Phone Info Information about your phone s Main Version Call Server Revision Model and Phone Uptime To view the Phone Status menu 1 Press 2 Press to navigate to Status and press to select the option 3 Use to navigate the through the following phone status options Net General Info Net Persist Data Net DHCP Info Net QoS Port Info Phone Info Diagnostics The Diagno...

Page 22: ...rns After you have reviewed the trace information the DHCP Lease is released To trace a request 1 Press 2 Press to navigate to Diagnostics and press to select the option 3 Navigate to the Traceroute option and press or press to select the option 4 Enter the hostname or the IP address and press to Save the changes Press to cancel Capture The Capture option allows you to capture network packets and ...

Page 23: ... that the DHCP trace returns After you have reviewed the trace information the DHCP Lease is released To perform a DHCP request 1 Press 2 Press to navigate to Diagnostics and press to select the option 3 Navigate to the DHCP Trace option and press or press to select the option The following parameters and associated values are displayed mac_addr The MAC address of the IP phone ip addr The IP addre...

Page 24: ... to select the option 3 Press the Yes softkey to restart the phone or press the No softkey to cancel the restart option Voice Services The Mitel MiVoice 6905 IP phone can be configured to provide remote workers access to the same communication capabilities as in office workers using Voice Services During the initial boot up of the IP phone at 95 a Voice Services screen auto prompts the user to sel...

Page 25: ...e 1 Press 2 Press to navigate to Voice Services and press or to select the option 3 Navigate to MiVoice Connect and press or to select the option 4 Enter the configuration server address and press to save the changes Note The navigation key is used to delete the last digit or character entered Press the key to enter Note The navigation key is used to delete the last digit or character entered Pres...

Page 26: ...y 2 or answer an incoming call of the Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with the party before adding that party to the conference 4 Press the Trans Conf line key The call is put on hold Creating a Conference Call by Joining Two Active Calls 1 Ensure you are on an active call with one of the parties with whom you want to create a conference the other party shou...

Page 27: ...sage to be heard on a connected speaker usually overhead You can also use group paging to simultaneously page all of the phones included in a list of extensions To use either type of paging function your system administrator must have given you the necessary access To send a page 1 Dial the number your system administrator provided and wait for the confirmation tone After the confirmation you can ...

Page 28: ...ick up the handset 2 Press the Speed Call key Auto Answer Contact your system administrator to set a programmable key to use the Auto Answer feature To enable or disable Auto Answer Press the Auto Answer key alternately to enable and to disable Auto Answer Direct Paging Direct Paging allows you to page a party through the party s handsfree speaker If the paged party has Off Hook Voice Announce ena...

Page 29: ...oicemail password 5 When you are connected to your message center follow the audio prompts to perform any applicable actions Alternately if you have a softkey assigned for VoiceDial do the following 1 Press the VoiceDial softkey 2 Enter the voicemail password 3 When you are connected to your message center follow the audio prompts to perform any applicable actions Listening To Relaying Saving And ...

Page 30: ...sage press D To append the message and continue recording press A To access the message addressing options press M To send your message and return to the main menu press X Leaving a Message and Using Message options 1 Log in to your voicemail 2 To listen to a new message press P or press 3 To reply to the message press A 4 Record you message after the tone and press any key 5 Select M to mark the ...

Page 31: ...ect one of the following options To change the greetings press G To change the name press N To change the password press P To change the distribution list press L To change the temporary greetings press T To record the memos press F To receive message notification press A To exit press X ...

Page 32: ...d The Mitel word and logo are trademarks of Mitel Networks Corporation including itself and subsidiaries and authorized entities Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks mitel com ...

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