Mitel Inter-Tel, User Manual

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32
Inter-Tel
®
Attendant Console User Guide
C
ALL
L
IST
The Call List, shown below, shows all calls currently connected, ringing, or on hold.
A connected call will have a bullet in front of the name to make it easier to find in the
list. You can view and select calls in any order. Call information is shown in columns.
•
From Name: For an outside call, this shows any Caller ID text, if received, or
the Tag text that you have entered. For an intercom call, it shows the calling sta-
tion's description.
•
From Number: For an outside call, this shows the phone number of the calling
party, if available. For an intercom call, it shows the caller’s extension number.
•
To Name: For an outside call, it shows the Caller ID or the Tag that you have
entered, if available. For an intercom call, it shows the called station's descrip-
tion.
•
To Number: For an outgoing call, this shows the telephone number or extension
that you dialed. For incoming calls it shows the number the caller dialed to reach
you.
•
Elapsed: Shows the elapsed time since you received the call. By default, the Call
List is sorted according to elapsed time, with the oldest call at the top of the list.
New calls are always added to the bottom of the list.
•
Type: Indicates whether the call is an intercom call (IC), an outside call (CO), or
a conference call (CNF).
•
Status: This indicates call status. The possible status options are as follows:
— Blank: The status is blank if the call is at dial tone.
— Connected: You can talk to the other party
— Holding: The call is on hold at your extension.
— Holding for Transfer: The call will be on hold until you complete or cancel
the transfer.
— DND: You called an extension in do-not-disturb.
— Waiting: You called a busy hunt group and the call has camped on.
— Forwarding to XXXX : The Attendant Console is in the process of forward-
ing this call due to automatic forwarding, as configured in User Settings (see
page 12 ).
— Waiting on Hold: The call is on hold at another extension.