Mitel DBC 42 Page 7 User Manual Download

Page: 7 / 115

OICE

4425 IP V

ISION

(DBC 425)

FOR

OICE

MX-ONE

6/1553-ANF 901 54 Uen S2 2016-03-08

2.3

EXTRA KEY PANEL DBY 419 01

Figure 2:

DBY 419 01

A maximum of 4 extra key panels can be connected to the DBC 425. Each key panel
has 17 programmable keys that for example can be used as

Dial-by-function

keys

and

Monitoring

keys.

2.4 POWER

FEEDING

The telephone is fed by an external 24 V AC/AC adapter or alternatively through the IP
network (LAN) from a power hub. The power must be connected to the telephone
before any use. See installation instructions for

DBC 425

The telephone does not work at power failure.

2.5

CONNECTING THE TELEPHONE

Connect the headset, the power, and the LAN cable, see 3 Connecting the telephone
on page 8.

Summary of Contents for DBC 42

Page 1: ...USER GUIDE USER GUIDE MiVoice 4425 IP Vision DBC 425 for MiVoice MX ONE Marie Lundmark mlundmark MSE T Silvennoinen tsilvennoinen MSE ...

Page 2: ... editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are registered...

Page 3: ...as leak in the vicinity of the leak Use only the power cord indicated in this manual SAVE THESE INSTRUCTIONS IMPORTANTES MESURES DE SÉCURITÉ FRANÇAIS Certaines mesures de sécurité doivent être prises pendant l utilisation de matérial téléphonique afin de réduire les risques d incendie de choc électrique et de blessures En voici quelquesunes Ne pas utiliser l appareil près de l eau p ex près d une ...

Page 4: ...ped with all features By categorization it is possible to vary the number of features assigned to each individual extension This can affect the display information The person department responsible for telecommunications in your organization will inform you which features that have been assigned to you The DBC 425 are IP telephones conforming to the H 323 standard The telephones support Dynamic Ho...

Page 5: ... corresponds approx imately to 6 rows of 50 characters However the number of rows and characters per row depend on the character size and the font The DBC 425 02 has a backlit display The telephone has a hands free and a headset function Most of the functions assigned to the function keys in the figure Callback Follow me and so on can be moved and or removed except the functions Line 1 Line 2 and ...

Page 6: ...e used for receiving a second call Message The Message key lamp indicates that you have a message and by pressing the key the message is retrieved The Mute key is used to interrupt the speech connection When the Mute key has been pressed you can confer and the connected party will not hear By pressing it in idle or ringing state the silent ringing is activated Any key pressing will deactivate the ...

Page 7: ...le can be used as Dial by function keys and Monitoring keys 2 4 POWER FEEDING The telephone is fed by an external 24 V AC AC adapter or alternatively through the IP network LAN from a power hub The power must be connected to the telephone before any use See installation instructions for DBC 425 The telephone does not work at power failure 2 5 CONNECTING THE TELEPHONE Connect the headset the power ...

Page 8: ...LAN DBC 425 01 After connecting the power the headset lamp of the DBC 425 01 is lit after around 5 seconds After another 5 seconds the headset lamp is switched off DBC 425 02 After connecting the power the mute lamp of the DBC 425 01 is lit after around 5 seconds After another 10 seconds the headset lamp is switched off 2 6 1 LAN AUTHENTICATION ONLY FOR DBC 425 02 The telephone conforms to the 802...

Page 9: ...log on is accepted the telephone will proceed with the normal start up sequence If the log on fails the following menu will be shown for a few seconds and then the tele phone will show the log on menu again Figure 5 After submitting the password a second time after failing the first log on there may be a delay for up to one minute 2 6 2 START THE TELEPHONE NORMAL CASE Normal Case means that new so...

Page 10: ...time No change is selected automatically The administrator mode is used to change the IP settings in the telephone This mode is reserved for the maintenance personnel If No change F4 is pressed the telephone will use the previously stored settings The next menu is Figure 7 The IP telephone gets the IP addresses from the network The next menu is ...

Page 11: ...ks if new software has to be loaded If the software will be updated see 2 6 3 Updating Telephone Software on page 12 If the current version of software will be used the following is shown Figure 9 The software is loaded internally in the telephone It takes about 15 seconds Wait for the next display to show Figure 10 ...

Page 12: ...ftware will be loaded the following menu is shown Figure 11 The x indicates a timer counting down seconds If no key is pressed during this time Yes is selected automatically If No F4 is pressed the telephone will use the current version of the software Continue see 2 6 2 Start the Telephone Normal Case on page 9 If Yes F3 is pressed the telephone starts to update the software which is shown in the...

Page 13: ...ELEPHONE The following options exist The end user is allowed to log on and log off the telephone This is the most common option see 2 7 1 End user is Allowed to Log on and Log off on page 14 The telephone is always logged on with a default number The end user cannot log on or off This option can be used for telephones in conference rooms recep tions and so on see 2 7 2 Telephone is Always Logged O...

Page 14: ... SOS text will not be shown If the exchange requires that you enter a Personal Identity Number PIN the following menu is shown Figure 15 The PIN is the same as the Individual Authorization Code see 4 13 Authorization Code on page 50 Only digits can be used as PIN To change the PIN see 10 14 1 Change PIN on page 91 Enter the digits of the PIN and press the Log on F9 key To erase a digit press the E...

Page 15: ...ally be moved and the Monitoring keys are automatically moved to the new telephone 2 7 2 TELEPHONE IS ALWAYS LOGGED ON The telephone is logged on with the default number The idle menu shows Figure 17 It is not possible to log off 2 7 3 LOGGING ON WITH AN INDIVIDUAL NUMBER The telephone is logged on with the default number You can log on with your individual number and get your personal categories ...

Page 16: ... log on with your individual number press ChangeUser F4 and the following menu is shown Figure 19 Enter your individual directory number Press Log on F4 If the exchange requires that you enter a PIN the following menu is shown Figure 20 Enter your PIN and press Log on F4 ...

Page 17: ...ne registers automatically with the default number 2 8 LOGGING OFF You can log off your IP telephone for example if other people uses the same tele phone To log off your IP telephone do the following 1 Press the key Log off F1 in the idle menu 2 Log off is shown in the display Press Yes F2 to confirm If the telephone has the option that the end user is allowed to log off see 2 7 1 End user is Allo...

Page 18: ... the telephone by pressing the buttons C and 4 simultaneously for at least one second The program revision is shown in the display for 5 seconds and then all the pixels are lit for one minute To return to normal mode press the key Figure 24 The name the product number and the version of each software unit are shown An alternative is to use the information menu see 10 2 Checking the SW version on p...

Page 19: ...2 12 1 DIFFERENCE IN THE TOP MENU FOR DBC 425 01 AND DBC 425 02 In this document the top menu for DBC 425 02 is shown in all illustrations The differ ence between the two models is described below Figure 25 Top Menu for DBC 425 02 Fault Probable cause Action or comment The telephone is locked up Disturbance on the LAN Restart the telephone by pressing the keys C clear mute and simultaneously for o...

Page 20: ...ds in the display Figure 27 The top menu bar is used to indicate in which menu the user has navigated to with the navigation keys The middle area is divided into several fields Time Date User name Extension number Icons Level bar Traffic state Calling Called name number Absence reason The bottom area is used to indicate soft key information see 2 13 Soft Keys on page 28 During the start and log on...

Page 21: ...dinary one Diversion and Follow me indicator Indicates that the calls to the telephone are forwarded to another extension Headset preset Indicates that the telephone is set for incoming and outgoing calls to be connected to the headset when you answer or make a call without lifting the handset Message Indicates that there is a message waiting Ringer off Indicates that the ring signal is switched o...

Page 22: ...6 1553 ANF 901 54 Uen S2 2016 03 08 22 TELEPHONE DBC 425 Figure 29 Figure 30 ...

Page 23: ... 40316 New missed call Indicates a new missed and not checked incoming call The figure shows the number of call attempts Missed call Indicates a missed but checked incoming call The figure shows the number of call attempts Incoming call Indicates an answered incoming call Outgoing call Indicates an outgoing call Bar indicator Indicates the shown part of the total list and where that part is positi...

Page 24: ... 08 24 TELEPHONE DBC 425 Figure 31 If a call to the telephone has not been answered the following menu is shown when the telephone is idle Figure 32 2 12 5 2 Diverted In the example below the user J Smith has follow me to number 40174 ...

Page 25: ...A the feature information is displayed back at the middle row In the example below user J Smith has follow me to 40714 And the display text received from the CST Application is You have 2 messages Figure 34 2 12 6 DISPLAY MESSAGES WHEN MAKING AN OUTGOING CALL 2 12 6 1 Normal In the example below J Smith with the directory number 40316 is calling an extension with number 40345 the complete number i...

Page 26: ...nd if the dialed number is free the display will look like this Figure 36 When the dialed number is busy the display will look like this Figure 37 2 12 6 2 Diverted In the example below J Smith with the number 40316 has dialed the number to A Anderson 40345 which has follow me to R Torres 40174 ...

Page 27: ...COMING CALL 2 12 7 1 Normal The incoming call can be rejected by pressing Reject F1 In the example below A Anderson with the number 40345 is the calling party Figure 39 The number of the incoming call is flashing 2 12 7 2 Diverted In the example below the calling party A Anderson 40345 has called R Torres 40174 which has follow me to your telephone with the name J Smith 40316 ...

Page 28: ...is parked while the user is connected to number 40174 Figure 41 2 13 SOFT KEYS The function of the soft keys is to indicate for you which features are available from your telephone at a certain traffic case for example idle busy calling and so on You can request any of the available features by pressing the corresponding soft key The current functions for the F1 F4 keys are shown on the last row o...

Page 29: ...vailable functions are Log off F1 and Absence F2 Figure 42 2 13 1 2 Dialed Number is Idle In this example the telephone with the directory number 40345 is idle The last row indi cates that the function available is Callback F1 Figure 43 2 13 1 3 Dialed Number is Busy In this example the telephone with the directory number 40345 is busy The last row indicates that CallBack F1 CallWaiting F2 CallPic...

Page 30: ... the param eter description for DIGITAL KEY SYSTEM TELEPHONE 2 13 3 REQUESTING A TELEPHONE FEATURE USING A SOFT KEY By pressing a soft key you can invoke the corresponding feature Refer to the corre sponding sections for further information about the features 2 14 MENU STRUCTURE In this section the structure is shown for each of the menus that can be selected from the home menu ...

Page 31: ... IP VISION DBC 425 FOR MIVOICE MX ONE 31 6 1553 ANF 901 54 Uen S2 2016 03 08 Figure 45 From the home menu you can navigate to the different functions for Settings Call list Contacts and Web with the navigation keys ...

Page 32: ...6 1553 ANF 901 54 Uen S2 2016 03 08 32 TELEPHONE DBC 425 Figure 46 ...

Page 33: ...MIVOICE 4425 IP VISION DBC 425 FOR MIVOICE MX ONE 33 6 1553 ANF 901 54 Uen S2 2016 03 08 Figure 47 1 see 13 1 Accessing the Web Interface with the Web Address on page 100 ...

Page 34: ... that indicates an incoming call with a fast flashing lamp 2 15 1 3 Changing from Hands free to Handset Lift the handset to change from hands free to the handset 2 15 1 4 Changing from Handset to Hands free Press the Speaker key to change from the handset to hands free 2 15 1 5 Changing from Hands free to Headset Press the Headset key to change from hands free to a headset 2 15 1 6 Changing from H...

Page 35: ...e phone is set for calls to be connected to the loudspeaker when you answer or make calls by pressing a Line key so called Loudspeaker Preset Also when you dial the number without lifting the handset the call is automatically connected to the loudspeaker When you use a headset for your telephone you can change the setting to get calls connected to the headset instead so called Headset Preset When ...

Page 36: ...g Headset Preset Mode To deactivate headset preset mode Press the Speaker key and hold it down for 4 seconds A ring signal is heard as acknowledgment and the headset icon disappears 2 16 TONES AND RING SIGNALS 2 16 1 TONE CHARACTERISTICS The telephone tone signals are as follows ...

Page 37: ...3 ANF 901 54 Uen S2 2016 03 08 Figure 48 Note These are the standard tones but they can differ depending on the market Note The conference tone can be disabled by the system administrator 2 16 2 RING SIGNALS The following types of ring signals can be generated ...

Page 38: ...g the key and the key when the telephone is idle no call connected or when the telephone is ringing 2 16 6 SILENT RINGING If the Mute key is pressed while the telephone is idle or when ringing the tone ringer will not be activated for the subsequent call s The lamp for Line 1 or Line 2 will be flashing at incoming call The silent ringing function will be active until you activate a function in the...

Page 39: ... LAMP INDICATIONS The telephone has the following lamp indications Off Indicates free or non requested function Fast flash Indicates an incoming call Slow flash Indicates a parked or common parked call Lit with fast blink Indicates a key that is using the line Lit Indicates an activated function ...

Page 40: ... call is answered automatically you get speech connection in handsfree mode As an alter native the call can be answered immediately without any ring signal This feature is set by the system administrator The following options are available With delay which means that one ring signal is heard before the call is answered No delay the call is answered immediately You can check if the telephone is usi...

Page 41: ... INDIVIDUAL CALL PICK UP If you hear your telephone ringing when you are in a colleague s room you can answer your call from the colleague s extension In the same way you can help out nearby colleagues by answering their calls if they happen to be out of their rooms To answer these calls you just pick up the nearest telephone and use the following procedure To pick up a call 1 Lift the handset dia...

Page 42: ...a telephone by deactivating the Follow me 3 8 2 3 For one of the telephones in the list When the ringing has been prevented for one single telephone in the list cancel Follow me from this telephone see 6 2 2 Canceling Follow me From Your Own Phone on page 65 3 8 2 4 For all the telephones in the list When the ringing has been prevented for all terminals in the list cancel Follow me from the main e...

Page 43: ...e of the 2 9 keys for 1 s The PhoneBook entry starting with the same letter as the letter above the key are displayed 2 Press Call F4 to call the number Press Up F2 or Down F3 to search for other entries in the phone book Example If the 2 key is pressed for 1 second the phone book entries starting with the letter A are displayed Using a Dial by function key 1 Lift the handset 2 Press the Dial by f...

Page 44: ... waiting to the wanted extension cannot be performed due to categorization you will continue to receive busy tone Note If the busy extension selects to ignore the Call waiting indication you can initiate automatic callback Intrusion Press the F4 key For more information see 5 6 Intrusion on page 57 4 1 4 CALLED EXTENSION HAS MESSAGE DIVERSION ENABLED When a caller is calling to a party which has m...

Page 45: ...e external access code and the wanted subscriber number or press a dial by name key Using Contacts shortcut procedure Figure 51 1 Press and hold down one of the 2 9 keys for 1 s The PhoneBook entry starting with the same letter as the letter above the key are displayed 2 Press Call F4 to call the number Press Up F2 or Down F3 to search for other entries in the phone book Example If the 2 key is pr...

Page 46: ...function key can be programmed with a telephone number and labelled with a name This means that when you press that function key the desired telephone number is automatically dialed See 10 1 Programming Features on page 82 for programming Lift the handset dial tone and press the Dial by Function key 4 4 4 CALL BY NAME CONTACTS With this function you can make a call from the list of contacts 1 Sele...

Page 47: ...e the procedure is performed and the lamp is lit 2 Replace the handset 4 5 2 ANSWERING Answer in the normal way within 8 seconds otherwise the Callback will be cancelled After answer the system will call the extension number on which you made the callback 4 5 3 CANCELING A SINGLE CALLBACK To cancel a single callback do the following 1 Lift the handset dial tone 2 Dial 37 extension number 3 Replace...

Page 48: ...4 6 3 CANCELING A CALLBACK TO AN EXTERNAL LINE 1 Lift the handset dial tone 2 Dial 37 route access code 3 Replace the handset 4 7 BYPASS 4 7 1 ORDERED BY AN EXTENSION If you urgently need to talk to a person whose calls are currently being diverted Follow me External follow me and Message diversion and you have a category for bypass 1 Lift the handset dial tone 2 Dial 60 wanted number 3 Wait for a...

Page 49: ...ephone keeps a call list with 50 positions In the call list the telephone numbers of the missed calls if supported by the network are stored together with the incoming outgoing and answered calls The list is cleared if power failure occurs or another user extension number logs on to the same telephone To use the list with missed calls do the following 1 Select the CallList menu or press the Missed...

Page 50: ... is logged off If the emergency call function is disabled the SOS text is not shown and it is not possible to make an emergency call The feature is enabled by the network adminis trator If the feature is disabled you must log on the telephone see 2 7 Logging On the Tele phone on page 13 and then make the emergency call 4 13 AUTHORIZATION CODE 4 13 1 GENERAL To each authorization code a Call Inform...

Page 51: ... extension is programmed with Changing the authorization code from the phone This enables the autho rization code user to change the code when suitable Using Last Number Re dial LNR on external calls after dialing with common individual authorization code An unlocked extension is allowed to use LNR without a call discrimination check A locked extension is allowed to use LNR together with a call di...

Page 52: ...rization code locking unlocking 2 A verification tone is received The extension will only be unlocked if the CIL code corresponds to the extension s directory number and is not locked by individual authorization code Calls from an unlocked extension when no authorization code is given will use the common category or common service profile programmed for that extension 4 13 2 4 Dialing with an Indi...

Page 53: ...on using a valid authorization code will use the common category or common service profile associated with the authorization code 4 13 2 7 Unlocking an Extension with an Individual Authorization Code The extension can be unlocked in the same manner as for locking 1 Dial 76 authorization code where 76 is the standard function code for indi vidual authorization code locking unlocking 2 A verificatio...

Page 54: ... off hook If the called party answers your call waiting request the call will be established If the called party does not want to answer your call you will continue to hear the ring tone until you go on hook Note If the busy extension ignores the Call waiting tone you can initiate callback 5 2 2 ANSWERING A CALL WAITING CALL When you get a call waiting indication call waiting tone or ring signal a...

Page 55: ...s Note The conference tone can by categorization be disabled The following is an example of display information when you are the conference leader Figure 53 The following is an example of display information when you are a conference member Figure 54 5 3 1 INITIATING A CONFERENCE To initiate a conference do the following 1 A call to the first party is established on Line 1 key 2 Press the Conf Tra...

Page 56: ...n to a conference by performing the following 1 Return to the conference together with the consulted conference member press the Conference F3 key 2 Refer back to conference you will return to the conference and the consulted conference member will be disconnected from the conference 3 Clear the call and then refer back the consulted conference member will be disconnected from the conference 4 Mak...

Page 57: ...sion You can use Intrusion which means that you are connected to the ongoing call after a short tone burst To order intrusion when the other party is busy press the Intrusion F4 key If intrusion on the called extension is not allowed you will continue to receive busy tone Before the intrusion is performed a warning tone is sent to the parties in the ongoing call During the time the three parties a...

Page 58: ...er extensions from a programmable function key on the IP telephone This function is also called MNS Multiple represented directory number with Dial by function key and is often used in Boss Secretary applications The following status can be indicated on the Monitoring key The monitored extension is free lamp is off An incoming call to the monitored extension lamp flashes quickly and the calling pa...

Page 59: ... connection in progress tone has become silent and start to talk If you already have an ongoing call in your telephone you can still answer the new call When the Monitoring key is pressed the first call is automatically parked or common parked and the new call will be active 5 9 1 3 Making a Call It is possible to make a call to the monitored extension by pressing the Monitoring key 5 9 1 4 Parkin...

Page 60: ...rsation or Hold F3 menu key 2 Replace the handset To pick up a common parked call 1 When the call is common parked the MNS key on the represented extension starts to blink 2 Press the blinking key to answer the call or 3 Call from another extension to the extension on which common parking is initi ated Make a call pick up by pressing function key or by suffix dialing To readmit the call 1 You cann...

Page 61: ...e 5 14 TRANSFER You can transfer a call to another extension in your exchange or private network subscriber or the operator If you have more than one parked call it will be the last parked call that will be transferred 5 14 1 TRANSFER AFTER ANSWER 1 Make an inquiry call press the Inquiry key the Transfer key or the Conf Transf key and wait for dial tone 2 Dial the extension or external number and ...

Page 62: ...e you lift the handset to make a call and the Diversion lamp indicates that your line is diverted See also Follow me which is a similar function 6 1 1 1 To order from your own telephone Using a procedure Lift the handset or press a main line key Dial 21 Special dial tone and the diversion lamp turns ON Replace the handset 6 1 1 2 To cancel from your own telephone Using the soft key Diversion Press...

Page 63: ...le depending on whether or not a call has been answered before this call See also Personal Number which is a similar function 6 1 2 1 To order Using procedure Lift the handset dial tone Dial 211 special dial tone Replace the handset 6 1 2 2 To cancel Using procedure Lift the handset dial tone Dial 211 dial tone Replace the handset 6 1 3 DIVERSION ON BUSY If you are unable to accept calls since you...

Page 64: ...d want your calls to follow you to that answering position When your telephone has Follow me you can still make calls from it as usual As a reminder that your telephone has Follow me a text is shown in the display you will hear a special dial tone each time you lift the handset to make a call and the Follow me lamp is lit 6 2 1 ORDERING FOLLOW ME FROM OWN PHONE The Follow me key is used for indica...

Page 65: ...e key Press the Follow me key the follow me lamp is turned off Using the Absence soft key 1 Press Absence F2 2 Select the Follow me menu 3 Select Deactivate F2 The follow me lamp is turned off Using a procedure 1 Lift the handset special dial tone 2 Dial 21 ordinary dial tone Follow me lamp is turned off 3 Replace the handset 6 2 3 ORDERING FOLLOW ME FROM ANOTHER PHONE You can order follow me of y...

Page 66: ...Dial 21 own extension number the extension number of the new answering position special dial tone 3 Replace the handset 6 2 4 CANCELING FOLLOW ME FROM ANOTHER PHONE 1 Lift the handset dial tone 2 Dial 21 own extension number dial tone 3 Replace the handset 6 2 5 ORDERING FOLLOW ME REMOTELY With this feature you can order follow me of any extension number from any telephone The prerequisite is that...

Page 67: ...e number can be forwarded to any external telephone number you want by using External follow me When your telephone has External follow me you can still make calls from it as usual As a reminder that your telephone has External follow me a text message is shown in the display a special dial tone each time you lift the handset to make a call and the Follow me lamp is lit 6 3 1 ORDERING EXTERNAL FOL...

Page 68: ... Press the Follow me key the follow me lamp is turned off Using the Absence soft key 1 Press Absence F2 2 Select External Follow me menu 3 Select Deactivate F2 The Follow me lamp is turned off Using a procedure 1 Lift the handset dial tone 2 Dial 22 dial tone and the Follow me lamp is turned off 3 Replace the handset 6 3 3 ORDERING EXTERNAL FOLLOW ME REMOTELY With this feature you can order extern...

Page 69: ...l 22 diverted extension number 3 Replace the handset 6 4 MESSAGE DIVERSION ABSENCE INFORMATION This feature activates or deactivates the message diversion service For example you can activate a message diversion telling the calling party that you are on lunch The absence information is shown at the PBX operator or in the caller s display When your telephone has message diversion you can still make...

Page 70: ...4 2 CANCELING MESSAGE DIVERSION FROM YOUR TELEPHONE 1 Press Absence F2 2 Select Absence reason menu 3 Select No Absence Menu The follow me lamp is turned off 6 4 3 CALLING AN EXTENSION THAT HAS MESSAGE DIVERSION ENABLED Dial the extension number for example 1234 In the caller s display the absence information is displayed Press the soft key MoreInfo or the key to have the call diverted ...

Page 71: ... an user can be reached The different profiles must be predefined in the exchange 6 5 1 SELECTING A PROFILE FROM YOUR TELEPHONE Press Absence F2 Figure 63 Select the Select Profile menu Figure 64 Enter the wanted profile number and press OK F4 6 5 2 DEACTIVATING A PROFILE 1 Press Absence F2 2 Select the Select Profile menu 3 Press No Profile F2 to deactivate the profile ...

Page 72: ... Alternatively the activation deactivation can be done from the Mitel BluStar Web No matter which method is used the current active profile is shown in the display of your own telephone If no profile is active the display shows the normal idle state 6 6 2 PROCEDURES PN indicates the personal number of the extension with the facility available In most cases the personal number is the same number as...

Page 73: ... manual message waiting so the lamp is turned off 7 1 3 CHECKING THE PARTY THAT REQUESTED MANUAL MESSAGE WAITING When calling the party that requested manual message waiting the number is shown in the display 7 1 4 ORDERING MANUAL MESSAGE WAITING INDICATION To order manual message waiting to another extension do the following 1 Lift the handset dial tone 2 Dial 31 extension number 3 Replace the ha...

Page 74: ...TING An internal group hunting number is a common directory number for a group of exten sions Calls to the group will be indicated at a free extension in the group 8 2 1 ANSWERING A GROUP CALL A group call is answered in the normal way 8 2 2 LEAVING A GROUP TEMPORARILY By making follow me to your own extension number you can leave an internal group hunting group temporarily using a procedure 1 Lif...

Page 75: ... 3 1 TO ORDER GROUP DO NOT DISTURB A categorized extension can activate group do not disturb by dialing the following procedure Lift the handset dial tone Dial 25 group number special dial tone Replace the handset 8 3 2 TO CANCEL GROUP DO NOT DISTURB A categorized extension can deactivate group do not disturb by dialing the following procedure Lift the handset dial tone Dial 25 group number specia...

Page 76: ...r the call The call is in this case always accepted The procedure for account code normally has to be dialed before the wanted number It is also possible to tie an account code to an ongoing call both incoming and outgoing Any previous stored account code will than be overwritten 9 1 2 PROCEDURE 9 1 2 1 Pre dialing of Account Code 1 Lift the handset 2 Dial the procedure for account code 61 account...

Page 77: ...propriate category will be permitted to initiate calls in this state If you have not been assigned this category and try to make a call you will not receive any dial tone 9 6 FREE SEATING The free seating function exists by logging on an IP extension user on any IP terminal Note The free seating function by using the procedure 11 n is not applicable 9 7 GENERAL DEACTIVATION The following procedure...

Page 78: ...phone The calling party receives a number unobtainable tone or a busy tone or will be forwarded to the diversion position if it is defined by the system administrator 9 9 1 TO ORDER DO NOT DISTURB 1 Lift the handset dial tone 2 Dial 27 3 Replace the handset 4 A text in the display reminds you that DND is activated The telephone can still be used for outgoing calls as usual 9 9 2 TO CANCEL DO NOT D...

Page 79: ...by the PSTN to record information about the origin of the call that is print out calling party number date time and so on The system administrator must assign the MCT feature to a function key To order Malicious Call Tracing press the MCT key If the request is successful the lamp LED is lit a text message is shown in the display and an acknowledge tone is heard If the request fails the lamp LED as...

Page 80: ...operator The following procedures are used To activate flexible night service 1 Lift the handset dial tone 2 Dial 84 route number external line number 3 Replace the handset To cancel flexible night service 1 Lift the handset dial tone 2 Dial 84 3 Replace the handset Note This service is only valid for manual lines Note If you forget to cancel flexible night service it will be cancelled automatical...

Page 81: ... is in a boss secretary application the tele phone of the boss is monitored by the telephone of the secretary The secretary can by pressing the PEN key on her telephone avoid any calls on the telephone of the boss and receive all these calls on her own telephone 9 16 RECORDED VOICE ANNOUNCEMENT RVA 9 16 1 LISTENING TO RECORDED VOICE ANNOUNCEMENTS In certain call situations you may listen to record...

Page 82: ...rast level Display backlight level Option unit settings if the telephone has an option unit Hearing level Network setting can be shown in the display but only the administrator can change the IP settings Figure 65 You can browse trough the menus by pressing the keys Down F3 and Up F2 By pressing Exit F1 you will return to the previous menu By pressing the Cancel F1 key data is not changed and you ...

Page 83: ...s is highlighted in the tab field 2 Select the Programmable keys menu 3 Press the function key that you want to check The use of the key is shown in the display 4 Press the Exit F1 key to return to the previous menu 10 4 PROGRAMMING A DIAL BY FUNCTION KEY You can program numbers and procedures that you often use on the function keys To use a number or a procedure you press the key To program a key...

Page 84: ... to erase the number assigned to a key do not enter any number and press Save F4 Press the Exit F1 key to return to the previous menu Note To be able to program a Dial by function key the telephone normally has to be logged on to the exchange this is set by the system administrator 10 5 PROGRAMMING THE RING SIGNAL TYPE ON A LINE OR MONITORING KEY It is the system administrator that initiates a Mon...

Page 85: ...e following menu appears Figure 70 Select the wanted type of ring signal by pressing the Select F4 key 10 6 PROGRAMMING THE CHARACTER OF THE RING SIGNAL Ring signals are generated in the telephone loudspeaker by a tone ringer The selec tion of one of ten different ringing characters can be made in the settings mode Each ringing character corresponds to a digit between 0 to 9 The following procedur...

Page 86: ...turn to the idle mode 10 7 CHANGING THE TIME AND DATE PRESENTATION FORMAT The time and date are updated automatically from the exchange In this menu you can only change the format in which the time and date are presented in the display Figure 72 Note The option Time and the option Date are not used and can therefore not be selected in this menu Use the navigation keys to get to the Settings menu a...

Page 87: ...t menu and the following appears Figure 74 To browse through the different available formats press the Up F2 or Down F3 keys Select the wanted format by pressing Select F4 10 8 SETTING THE LANGUAGE It is possible to use a number of languages in the telephone but the administrator of the system must make the different languages available Use the navigation keys to go to the Settings menu and select...

Page 88: ... available for your telephone by pressing the Up F2 or Down F3 keys Select the wanted language by pressing Select F4 A tone is heard as acknowledgement Note The telephone must be registered to the PBX otherwise it is not possible to change the language In addition the selected language must be available in the PBX 10 9 SETTING THE BACKLIGHT LEVEL It is possible to increase and decrease the backlig...

Page 89: ...st of the display Select the Settings Display Contrast menus and the display will show Figure 78 Increase the level by pressing the F3 key and decrease by the F2 key Save the level by pressing the Save F4 key 10 11 SELECTING OPTION UNIT It is possible to select the function of the option unit in this menu Extra Bell The extra bell is activated in parallel with the ring signal Busy Signal The busy ...

Page 90: ...ctivate the extra bell function Select by the menu Settings Option Unit menus and the display will show Figure 79 10 12 SETTING THE HEARING LEVEL It is possible to get increased hearing level in the handset and the headset Select the Settings menu and select the Hearing Level menu The display will show the following Figure 80 You can toggle between the two values Standard and Increased by pressing...

Page 91: ...IN that is used when registering the telephone to the system If the end user does not use a PIN or a password it is possible to avoid showing the PIN or Password menu in the display each time the telephone is registered 10 14 1 CHANGE PIN To change PIN do the following 1 Select Change PIN 2 Enter the current PIN and press OK 3 Enter the new PIN and press OK 4 Confirm the new PIN and press OK 10 14...

Page 92: ... Dialog 4000 Contacts on page 105 When entering the name by using the keypad the most common letters are written above each key on the telephone To get the letter A press key 2 once for B press key 2 twice to get C press key 2 three times and so on A frame with the characters associated to the key is shown in the display when pressing the key on the keypad In on page 92 the key 3 has been pressed ...

Page 93: ...he call list see 10 16 Call List on page 94 When using the keypad do the following Select the Contacts tab Press Down F3 until the Add menu appears and press Select F4 Enter name is prompted Enter the name according to the description above Press Save F4 Enter number is prompted Enter the associated number Press Save F4 The programmed name and number are shown in the display If you want to change ...

Page 94: ...DELETING AN ENTRY FROM THE CONTACTS LIST To delete an entry do the following Select the Contacts tab Press Down F3 until the Delete menu appears and press Select F4 Enter name is prompted Use the keypad to enter the name and press Search F4 If the entry that you want to delete is found press Delete F4 The deleted name and number are shown in the display If you change your mind and would like to ke...

Page 95: ... F4 When the more F1 key is pressed the following options are shown Show missed calls Show all calls The two ways to sort the list Add name Add the item to your Contacts Delete name Delete this item from the call list Exit call list Explanations of the icons see 2 12 2 Display Layout on page 20 The call list is cleared if power failure occurs or if another user extension number logs on from this t...

Page 96: ...ext strings with an underscore are clickable links There is an Options F1 key in most WAP pages The Option menu has at least the following functions Exit Go to the Web top menu Home Go to the home page predefined WAP portal Refresh Updates the current page by downloading it from the WAP site Use the navigation key to select the Web menu The display shows Figure 85 The WAP address menu is used when...

Page 97: ...VOICE MX ONE 97 6 1553 ANF 901 54 Uen S2 2016 03 08 Figure 86 Press the OK F4 key and the wanted WAP page will be shown Note If a key pad key 0 9 is pressed for more than one second the corresponding digit is created instead of the letter ...

Page 98: ...N THE CORPORATE DIREC TORY To seach a contact in the corporate directory do the following 1 Select the CorpDirectory menu and the following menu will be shown 2 Enter the name or number you wish to search and press Search To search a name enter the last name first then the first name adding a space between the last and first names Example To search for all persons with a last name starting with B ...

Page 99: ...ted contact and call by pressing the Select key It is also possible to view the details by scrolling to the name of the wanted contact and press Select From details it is also possible to add the contact into the personal contact by scrolling to Add to contacts and press Select Note Depending on the type of Corporate Directory system used the display can look different and how to enter the search ...

Page 100: ...to be entered in the address field in your web browser To know the web address there are two methods The web address shown in the Network menu which is the normal case see 13 1 Accessing the Web Interface with the Web Address on page 100 The IP address of the telephone see 13 2 Accessing the Web Interface with the IP Address on page 101 13 1 ACCESSING THE WEB INTERFACE WITH THE WEB ADDRESS The web...

Page 101: ...or a couple of days this web address might have changed The description of the functions in the web interface see 13 3 Using the Function in the Web Interface on page 103 13 2 ACCESSING THE WEB INTERFACE WITH THE IP ADDRESS If a fixed IP address is used by your telephone that means a DHCP server is not used the IP address of the telephone has to be used To know the IP address use the navi gation k...

Page 102: ...ine to use Enter this IP address in the address field in your web browser in your PC Example http 153 88 8 192 In your web browser you will see Figure 90 The Web Interface The description of the functions in the web interface see 13 3 Using the Function in the Web Interface on page 103 ...

Page 103: ... possible to log on tho the web interface The PIN must be 4 digits or more Click on the Log on button DBC 425 01 Log on to the telephone Use the default password Welcome case sensitive the first time Click on the Log on button Change the password to your own personal password Figure 91 Programmable Keys Web Page Click on the plus signs to show the sub menus Click on the desired function By clickin...

Page 104: ...6 1553 ANF 901 54 Uen S2 2016 03 08 104 WEB SERVER Figure 92 Changing the Ring Signal Type ...

Page 105: ...e numbers will be merged into your telephone in the same way as they are stored in Microsoft Outlook Contacts It is possible to have 1000 entries in Contacts The application must be installed on a local PC your system administrator should provide a link to the installation page Click on the Install My Dialog 4000 Contacts now link see picture below Figure 93 Installing My Dialog 4000 Contacts When...

Page 106: ... to change the language version in the Tools menu All available contacts from Microsoft Outlook will be listed on the left hand side all entries already in your telephone will be listed on the right hand side It is possible to mark entries on the left hand side and click the Add button The numbers are available in the telephone after the Save button has been pressed Numbers beginning with the digi...

Page 107: ... tool to print the correct card DCM is available on the Internet http www mitel com The DCM is also included on the CD Enterprise Telephone Toolbox which can be ordered via E shop and Pocket SolveIT Pre cut designation sheets for the different types of telephones can also be ordered Put the card into position and snap the overlay into position 15 3 CLEANING Wipe your telephone clean with a damp cl...

Page 108: ...ny The Netherlands Sweden 75 U S and Canada 6 lock extension 73 authorization code U S and Canada 71 unlock extension 73 authorization code U S and Canada 71 Individual Regional Authorization Code RAC increase CoS 75authorization code Germany The Netherlands Sweden 72 lock extension 76 authorization code unlock extension 76 authorization code change code 74 previous new code AUTOMATIC CALL BACK to...

Page 109: ... individual Press CallPickUp F3 key Or press 8 suffix France New Zealand 4 Sweden 6 group 8 or 8 suffix Finland and Sweden 0 U S and Canada 59 CALL WAITING to initiate Call waiting Press CallWaiting F2 key Or press 5 suffix France New Zealand 6 Sweden 4 CONFERENCE Press Conference F3 key Or press 3 suffix CUSTOMER IDENTITY STORAGE 77 customer identity DIAL BY FUNCTION KEY to use Lift handset and p...

Page 110: ...umber must have been set by administrator to activate diversion on no answer for another extension remotely 211 extension number to divert to terminate diversion on no answer for own extension 211 to terminate diversion on no answer for another extension remotely 211 diverted extension number to activate diversion on busy for own extension 212 Destination number must have been set by administrator...

Page 111: ...ernal number North America 23 extension number to divert route access code and external number to cancel from another extension 22 diverted extension number North America 23 diverted extension number FOLLOW ME to order from own extension 21 number of follow me position UK 2 to cancel from own extension 21 UK 2 to cancel from answering position 21 diverted extension number to order new follow me po...

Page 112: ...e enter login to a specific group 29 group number INQUIRY to initiate Inquiry to revert to original party Press Access 1 or Access 2 INTRUSION Press Intrusion F4 key when receiving a busy message Or press 4 suffix France New Zealand Sweden 8 LANGUAGE SELECTION Press the Settings key select Language and then Display menus with the F4 key Browse through the languages by pressing the F2 or F3 keys Se...

Page 113: ... Canada 24 extension to cancel Press Absence F2 select Absence reason menu and select No Absence Menu Or 23 U S and Canada 24 MESSAGE WAITING INDICATION to cancel 91 MONITORING KEY MNS KEY to answer a call press Monitoring key to make a call to the monitored extension lift handset and press Monitoring key pick up parked call press Monitoring key NIGHT SERVICE Universal Press the Call Pick up F3 ke...

Page 114: ...ey of ongoing call PARKING COMMON Press Line key of ongoing call or press Hold key to answer a call press Monitoring key to make a call to the monitored extension lift handset and press Monitoring key pick up call on common hold press Monitoring key PERSONAL NUMBER Call List to order change 10 list number to cancel return to default list Press the Call List key or 10 REBOOT the phone Press the key...

Page 115: ...y for at least one second SPEED DIALING COMMON Dial the number see List of common speed dial numbers SPEED DIALING INDIVIDUAL Dial the number see List of individual speed dial numbers TAKE CALL ON ANOTHER MULTIPLE TERMINAL ANSWER TO COMMON BELL GROUP CALL PICKUP and Answer on NIGHT BELL and in the service code can be excluded to order 8 or 8 Finland and Sweden 0 U S and Canada 59 TRANSFER Press Tr...

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