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Index

Mitel

8662 IP Phone User Guide – Issue 14, May 2010

Page 59

Abbreviations 3

About Your Phone 2

Account Codes 26

Account Codes, using 26

ACD Hunt Group Wrap-Up Timer, stopping 52

ACD Hunt Groups

logging in 51
logging out 52

Agent Help

accepting or rejecting 53
requesting 52

Agent Help Calls, accepting or rejecting 53

Agent, ACD hunt group 51

Angle, adjusting 9

Audio Problems 56

Automatic Access, using 20

Automatic Call Access, using 20

Automatic Trunk Answer, using 20

Background Music

listening 10
listening to 10

Barge-In, using 54

Button Assignments, viewing 17

Buttons 5

Call Forward

Manual 31
System 31
using 31

Call Logging 36

Call Logs, using 36

Callback, requesting (queuing the phone) 21

Caller ID Information

displaying 30
viewing 30

Calls

answering 19
anwering 19

camping-on to phone 21
conference, placing 34
external, placing 22
forwarding 31
logs, using 36
monitoring 53
muting the microphone 28
phone, queuing for 21
picking up (reverse transferring) 29
placing 21
placing internal (IC) 21
recording 35
redirecting 20
stealing 53
transferring 29
waiting 19

Calls On Hold, placing 28

Calls to External Numbers, transferring 29

Calls to Other Extensions, transferring 29

Camp-On, using 21

Characters, entering dialpad 11

Codes

account 26
default system access 14
feature, default 15
Outgoing Call access 22

Comfort and Safety Tips 6

Conference

dropping out 34
transferring 34

Conference Calls

adding a party to 34
dropping out of 34
ending 35
placing 34
transferring 34

Conference Party, adding 34

Configuration Assistant 38

Configuration Assistant, accessing 38

Connectors

handset jack 6
headset jack 6
LAN/Power jack 6
Personal Computer (PC) port 6
phone 6

Contact Information 55

Contrast, changing 10

Index

Summary of Contents for 8662

Page 1: ...M I T E L 8662 IP Phone User Guide ...

Page 2: ......

Page 3: ...e to place a page STN SPDL Views or accesses Station Speed Dial numbers SYS SPDL Views or accesses System Speed Dial numbers CNF Places a conference call REDIAL Redials a telephone number TRANSFER Transfers the current call MSG Connects to silent and voice messages Toggles between Alpha Mode and Numeric Mode FWD Forwards the call to the specified number Right forward when entering dialpad characte...

Page 4: ...on or enter the Outgoing Call access code 8 is the default code and then dial the telephone number Placing Conference Calls 1 While on the first call press the CNF button to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place a call to the next conference party For external calls press the OUTGOING button or enter the Outgoing Call access code 8 is the default code and then dial the numb...

Page 5: ...rovider use the Strategic Partners Resellers Mitel Partner Locator link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this user guide or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation All other trademarks...

Page 6: ...t the end of its working life For appropriate disposal and recycling instructions contact your local Mitel provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling techniques No...

Page 7: ...hat indicate the status of the download The final display message FIRMWARE DOWNLOAD SUCCESS or BOOT DOWNLOAD SUCCESS indicates that the software or firmware update was downloaded successfully Immediately following the download your phone will re synchronize with the telephone system by performing a reset When the display returns to your extension number your user name the time of day and the date ...

Page 8: ...ct directly to the Public Switched Telephone Network PSTN Any connection of this phone to an off premise application an out of plant application any other exposed plant application or to any equipment other than the intended application may result in a safety hazard and or defective operation and or equipment damage Exposed plant means where any portion of the circuit is subject to accidental cont...

Page 9: ...determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV t...

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Page 11: ...nstructions 7 Personalizing Your Phone 9 Adjusting the Viewing Angle 9 Changing Volume Levels 9 Changing the Ring Tone 9 Adjusting the Display Contrast 10 Listening to Background Music 10 Changing the Language 10 Using the Dialpad Buttons to Enter Characters 11 Using Programmable Buttons 13 Default Access Codes 14 Outside Line Access Codes 14 Extension Numbers 14 Default Feature Codes 15 Viewing B...

Page 12: ...ion Speed Dial 23 Storing Station Speed Dial Numbers 23 Dialing Station Speed Dial Numbers 23 Deleting Station Speed Dial Entries 24 Assigning Speed Dial Numbers to Programmable Buttons 24 Using the Directory 25 Using Account Codes 26 Call Features 27 Using Handsfree Mode 27 Enhanced Speakerphone Mode 27 Using Ring Intercom Always 27 Using Mute 28 Placing Calls On Hold 28 Entering a Hookflash 28 T...

Page 13: ...ion Assistant 38 Changing the Dynamic Extension Express Settings 39 Changing the DND Settings 39 Changing the Manual Call Forwarding Settings 40 Using Remote Programming 41 Changing the Dynamic Extension Express Settings 41 Changing the DND Settings 42 Changing the Manual Call Forwarding Settings 42 Changing Your Station Password 43 Messages 45 Leaving Messages at Other Extensions 45 Viewing and R...

Page 14: ... the ACD Hunt Group Wrap up Timer 52 Other Hunt Group Features 52 Requesting Agent Help 52 Diverting Hunt Group Calls 53 Hunt Group Supervisor Features 53 Accepting or Rejecting Agent Help Calls 53 Monitoring Calls 53 Stealing Hunt Group Calls 53 Using Barge in 54 Troubleshooting 55 Contact Information 55 Error Messages 55 Troubleshooting Tips 56 Index 59 ...

Page 15: ...erating in ITP mode If your phone is configured to operate in SIP mode request a copy of the 8600 8620 8622 8662 User Guide Session Initiation Protocol SIP Mode part number 550 8024 from your system administrator Because a variety of voice mail products work with the Mitel 5000 CP this guide does not include voice mail instructions For voice mail instructions refer to the voice mail user guide for...

Page 16: ...ring aid compatible handset a Message Indicator lamp an internal speaker and microphone and three types of buttons See Feature Descriptions on page 3 for more information about the phone features 1 Handset 5 Programmable buttons 2 Display 6 Dialpad buttons 3 Message Indicator lamp 7 Feature buttons 4 Menu buttons 8 Speaker 8 2 3 4 6 7 5 1 1 ...

Page 17: ...he handset Display The phone has a six line display When the phone is idle the top two lines show user and system information including Extension number User name Time and date Call information during a call Message indication after messages are received Following are the feature display abbreviations Abbreviation Word or Phrase ACCT CODE Account Code CNF Conference DEST Destination DIR Directory ...

Page 18: ... to features or speed dial entries See Using Programmable Buttons on page 13 for instructions Dialpad Buttons Use the dialpad buttons to dial phone numbers enter feature codes and to enter characters when using features that require text input Speaker The speaker provides audio for handsfree calls and background music See Using Handsfree Mode on page 27 for information about handsfree calls See Li...

Page 19: ... an intercom internal call MUTE Mutes the microphone Left backspace when entering dialpad characters See Using the Dialpad Buttons to Enter Characters on page 11 DND Turns DND mode on or off See Using Do Not Disturb on page 47 PAGE Selects a page zone to place a page STN SPDL Views or accesses Station Speed Dial numbers SYS SPDL Views or accesses System Speed Dial numbers REDIAL Redials a telephon...

Page 20: ...e performing the next step To correct an error tone hang up and try again Many features time out if you wait too long before performing the next step If this happens you must start over Off hook means the handset is in use On hook means the handset is idle Comfort and Safety Tips Observe the following comfort and safety tips when using the phone Do not cradle the handset Prolonged use of the hands...

Page 21: ...e headset before replacing the handset in the cradle To connect and activate the headset 1 Insert the headset jack into the Headset port located on the back of the phone See Phone Connectors on page 6 2 Dial 317 to turn the headset on HEADSET MODE ON appears To turn off Headset Mode and activate the handset and speakerphone Dial 317 HEADSET MODE OFF appears NOTES The headset must be HAC If your he...

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Page 23: ...nge the volume level For example if you want to change the handset volume level you must be using the handset However you can adjust the ringer alerting tone volume level when the phone is idle To change a volume level 1 While using the feature press Up to increase the volume or press Down to decrease the volume The volume level is automatically saved 2 Press the center of the button to save the s...

Page 24: ...ystem audio for example organizational conference calls through the external speaker To turn background music on or off Dial 313 to turn background music on BACKGROUND MUSIC ON appears Dial 313 to turn background music off Changing the Language Your system administrator can select two of the following languages as the primary and secondary languages to display text 1 American English British Engli...

Page 25: ...and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table For example to enter May 31 you could use the following sequence 1 In Alpha Mode MSG button is lit press 6 once to enter an M 2 Press 2 once to enter an A 3 Press 9 three times to enter a Y 4 Press FWD to enter a space 5 Press MSG to switch to Numeric Mode 6 Pres...

Page 26: ...E F 3 D e f 4 G H I 4 G h i 5 J K L 5 J k l 6 M N O 6 M n o ñ 7 P Q R S 7 p q r s 8 T U V 8 T u v 9 W X Y Z 9 w x y z 0 0 Dialpad Characters Japanese Katakana Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 1 A I U E O a 1 2 KA KI KU KE KO i 2 3 SA SHI SU SE SO u 3 4 TA CHI TSU TE TO e 4 5 NA NI NU NE NO o 5 6 HA HI FU HE HO tsu 6 7 MA MI MU ME MO ya 7 8 YA YU YO yu 8 9 RA RI RU RE ...

Page 27: ...d extension Press the button and then hang up to transfer a call to the assigned extension If the call is transferred to voice mail you hear repeating double tones Visually monitor the call activity of the assigned extension if the button you assign has a lamp The following table describes the lamp signals and the indicated call activity for a DSS BLF key station speed dials do not show status NOT...

Page 28: ...uses different codes record the codes in the New Code column for reference Outside Line Access Codes Extension Numbers Code Type Code New Code Emergency Call 911 999 112 Europe Outgoing Call Default 8 Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Code Type Code New Code Attendant 0 Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 ...

Page 29: ... need to press Special before you enter the feature code to activate the feature Feature Page Code New Code Account Code Follow Calls 26 391 Account Code Optional 26 390 ACD Agent Log In 51 326 ACD Agent Log In or Log Out 51 328 ACD Agent Log Out 51 327 ACD Agent Wrap up Terminate 52 329 Activate Door Relay 18 332 Agent Help Reject 52 376 Agent Help Request 52 375 Answer Ringing Call 19 351 Automa...

Page 30: ...28 335 Hookflash Recall in Europe 28 330 Hunt Group Remove 53 322 Hunt Group Remove Replace 53 324 Hunt Group Replace 53 323 LCD Contrast Control 10 303 Message Cancel Left Message 46 366 Message Delete Message 46 368 Message Leave Message 45 367 Message Menu 46 365 Microphone Mute On Off 28 314 Page 49 7 Page Receive On Off 49 325 Program Buttons 13 397 Program Station Password 41 392 Programmabl...

Page 31: ...lt assignments Resetting the programmable buttons does not reset button assignments programmed by the system administrator To reset the feature buttons to the default values With the handset on hook dial 395 FEATURE KEYS DEFAULTED appears Ring Intercom Always On Off 27 377 Ring Tone Selection 9 398 Station Monitor 53 321 Station Speed Dial 23 382 Station Speed Dial Programming 23 383 Steal Call 53...

Page 32: ... are the default button assignments on your phone Your system administrator may have programmed an alternate keymap allowing you to switch between keymap assignments Contact your system administrator for more information To switch between keymaps when your phone is idle With the handset on hook dial 399 The display shows either ALTERNATE or STANDARD KEYMAP IS ACTIVE To switch between keymaps durin...

Page 33: ... a headset or to answer a call in Handsfree Mode If you are currently on a call press the flashing IC or CALL button to answer a waiting call See Answering Waiting Calls below Answering Waiting Calls If you receive a call while you are on another call you hear a call waiting tone the IC or CALL button flashes and the display shows the Caller ID information if available To answer a waiting call Pre...

Page 34: ...DND Places your phone in DND Mode and blocks the call See Using Do Not Disturb on page 47 SEND TO DEST Redirects the call to the extension or phone number entered To redirect calls While a call is ringing dial 331 or press the menu button as previously described See Using Automatic Line Access on page 20 If applicable enter the extension number or press the OUTGOING button or enter the Outgoing Ca...

Page 35: ...usy you can do the following Request a callback queue See Requesting a Callback Queuing the Phone below Camp on to the busy extension See Using Camp on below Leave a message See Leaving Messages at Other Extensions on page 45 Requesting a Callback Queuing the Phone When you request a callback queue the phone the system calls you when the extension is available and places a call to the phone To req...

Page 36: ...ur phone to redial the last number saved You cannot redial extension numbers To use Redial do one of the following With or without the handset lifted press REDIAL The system automatically selects a line and dials the number With or without the handset lifted press OUTGOING or the Outgoing Call menu button and then the REDIAL menu button The number is dialed To use the Last Number Saved feature To ...

Page 37: ... Speed Dial numbers To store a Station Speed Dial number 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll through the speed dial bins Enter the speed dial bin 0 to 9 3 Press to select the bin 4 Enter the name of the speed dial contact up to 16 characters For dialpad character descriptions see Using the Dialpad Buttons to...

Page 38: ...program as a speed dial button 3 Dial 382 4 Do one of the following Press Up or Down to scroll through the speed dial bin Enter the speed dial bin 0 to 9 To program a System Speed Dial button 1 With the handset on hook dial 397 PRESS THE BUTTON TO PROGRAM appears 2 Press the feature button that you want to program as a speed dial button 3 Dial 381 4 Do one of the following Press Up or Down to scro...

Page 39: ...s the entries that best match the characters entered appear The system connects the character sequence to possible directory matches For example to find the name Jones dial 56637 Button Characters Represented 0 0 1 1 2 2 A B C a b c Ç â ä à å ç Ä Å á 3 3 D E F d e f é ê ë è É 4 4 G H I g h i ï î ì í 5 5 J K L j k l 6 6 M N O m n o ô ö ò Ö ó ñ Ñ 7 7 Q P R S q p r s 8 8 T U V t u v ü û ù Ü ú 9 9 W X...

Page 40: ... about using account codes There are three types of account codes Standard account codes Automatically entered into the telephone record report whenever you place a call Forced account codes Entered before you can place an outside call Optional account codes Entered at any time during a call To enter an optional account code 1 While off hook press Special and then dial 390 2 Enter the optional acc...

Page 41: ...ays If another extension has Handsfree Mode enabled for incoming internal calls see the previous section you can use Ring Intercom Always to override Handsfree Mode on the extension requiring the called party to pick up the handset to answer your call To override Handsfree Mode for the current call 1 Before you enter the extension number press RING EXTENSION NUMBER appears 2 Dial the extension num...

Page 42: ...n then pick up the call from any phone that indicates a flashing Call button for the call including the phone that placed it on hold To place a call on Individual Hold 1 Press Hold ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place an outside call on System Hold 1 Press Special and then dial 335 ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place a call on ...

Page 43: ... following Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing CALL button to return to the caller Hang up to transfer the call and disconnect the call from your phone Using Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you receive a call while you are aw...

Page 44: ...nsion number and the date and time To display your user information and the date and time Press Special and then dial 300 Viewing Caller ID Information If you are currently connected to an external caller with Caller ID you can toggle between the caller s name and number If the name is unavailable CANNOT ACCESS FEATURE appears To show the outside party s name number Press Special and then dial 379...

Page 45: ...e the handset ANY CALL FORWARD CANCELED appears Or press the FWD button and then press the FWD OFF menu button System Forwarding You can use System Forwarding to route calls based on the type of call and the idle or busy status of your phone You cannot program the System Forward destination You can only turn it on or off Contact your system administrator for more information To turn System Forward...

Page 46: ...ou answer the call you are immediately connected to the other parties at the new destination When the call is switching over to the new destination there may be a momentary break in audio which may be noticeable to the other parties on the call Pull The Handoff pull function allows you to pull a call that was previously routed to your mobile or home phone back to the main extension The pull functi...

Page 47: ...oice mailbox the Press prompt is not played and the call is routed to your main extension If you hang up the call continues to follow your programmed routing steps To use the Dynamic Extension Express Handoff push feature 1 While on an active call at your phone press Special and then dial 388 HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations except v...

Page 48: ...nference party 1 Press the CNF button or the ADD PARTY menu button This leaves the conference parties connected 2 Place a call to the party to be added to the conference and then announce the conference Press the CNF button twice or the CONNECT TO CNF menu button to add the party and rejoin the conference Transferring a Conference You can transfer an existing conference to another extension To tra...

Page 49: ...ilbox The Record A Call feature stays active after the other party hangs up so you can add to the recorded call with your own message To use Record A Call 1 While on a call press Special and then dial 385 or press the RECORD A CALL menu button REQUESTING RECORD A CALL appears 2 Enter the voice mailbox number where you want the recording to be saved RECORD A CALL IN PROGRESS appears and both you an...

Page 50: ...llowing options Press 1 MISS or the MISSED CALLS menu button for missed calls Press 2 RCV or the RECEIVED CALLS menu button for received calls Press 3 DL or the DIALED CALLS menu button for dialed calls Press 4 CLR or the CLEAR LOGS menu button to clear all entries 3 Press Up or Down or the Next or Previous menu buttons to scroll through the entries The display shows the party s name and the exten...

Page 51: ...y extension Transfer calls to the primary extension Answer a call that is ringing or holding on any CALL button at the primary extension 5 Secondary Extension buttons must be programmed by your system administrator NOTES Unless internal calls are set up by the system administrator to use CALL buttons you cannot use Secondary Extension buttons to answer ringing or holding internal calls received by...

Page 52: ...nfiguration Assistant Follow the instructions below to access Configuration Assistant To access Configuration Assistant 1 Access the Configuration Assistant extension number from inside or outside the system by dialing it from any phone in the system being transferred to it dialing it from automated attendant voice mail or DISA 2 Do one of the following If calling from your main desktop phone proc...

Page 53: ...r button to return to the main menu Changing the DND Settings See Using Do Not Disturb DND on page 59 for more information about using DND To change the DND settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configuration Assistant on page 38 2 Follow the voice prompts to change your DND status on or off There is no option to provide a specific DND st...

Page 54: ...r manual call forwarding status on or off There is no option to provide a specific call forwarding condition such as no answer or busy When this option is selected Configuration Assistant first states whether call forwarding is currently enabled or not for example Call Forwarding is enabled and then offers the following forwarding functions Forward calls to voice mail Forward calls to an internal ...

Page 55: ...xpress Settings See Using Dynamic Extension Express on page 32 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the following Call your DISA number provided by the system administrator If necessary enter your DISA password Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your Station password f...

Page 56: ... off DND using Remote Programming Follow steps 1 through 4 above and then dial 371 Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 31 for more information about Manual Call Forwarding To turn on Manual Call Forwarding using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA password U...

Page 57: ...n password for your extension To change your Station password using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA password Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your Station password followed by 5 Dial 392 6 Enter the new password followed by 7 Enter the new password again...

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Page 59: ...s at Other Extensions You can leave inter station or voice messages for other internal parties To leave an inter station or voice mail message for a busy IC extension 1 Press MSG or the LEAVE MESSAGE menu button HANG UP OR WAIT FOR MSG CENTER appears 2 Do one of the following Hang up to leave an inter station message MESSAGE LEFT FOR name appears Stay on the line to connect to the message center u...

Page 60: ...d message is displayed press or lift the handset for privacy and then press or the Reply menu button to respond If your handset is off hook and you press the MSG button you automatically place a call to the party or message center that left the message Canceling Messages Left at Other Extensions You can cancel messages left at other extensions To cancel a message left at another extension 1 Dial 3...

Page 61: ...ollowing Press Up or Down to scroll through the messages Enter the two digit number for the DND message from the preceding table Press the SCROLL menu button and then press the PREVIOUS or NEXT menu buttons to scroll through the list 3 Press or the ACCEPT menu button message 4 If applicable enter the additional text for the DND description See Using the Dialpad Buttons to Enter Characters on page ...

Page 62: ...ress the PREVIOUS or NEXT menu buttons to scroll through the list 3 Press or the ACCEPT menu button to select the message 4 Enter the time you wish to receive the message in hours and minutes for example 0900 or 900 for 9 00 and then press The display shows the Reminder message state If your system is set for 24 hour format enter the applicable time 1400 2 00 P M If your system is set for 12 hour ...

Page 63: ...n for future reference Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Press the PAGE button 2 Enter the page zone number 0 to 9 3 Wait for the tone make your announcement and then hang up Enabling or Disabling the Page Feature You can enable or disable the Page feature for your extension If your extension is assigned ...

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Page 65: ...are distributed to phones where the agents are logged in Logging in to ACD Hunt Groups You must log in to an ACD hunt group to receive hunt group calls To stop calls you either log out of the ACD hunt group or divert calls See Diverting Hunt Group Calls on page 53 To log in to or out of all ACD hunt groups in which you are a member Dial 328 to log in to ACD hunt groups followed by your Agent ID if...

Page 66: ...stop the wrap up timer to allow calls to your extension To stop the wrap up timer With the handset on hook dial 329 ACD WRAP UP TERMINATED appears Other Hunt Group Features The following features can be used by ACD or UCD hunt groups Requesting Agent Help You can use Agent Help to request help from a designated Agent Help Extension usually your supervisor during a call When your request call rings...

Page 67: ...P REJECTED appears Monitoring Calls You can use Station Monitor to connect to a hunt group call and hear both parties but you cannot be heard by either one Station Monitor stops if the hunt group member terminates or transfers the call You can barge in to or steal monitored calls as described in the following sections You can also record the call See Using Record A Call on page 35 for more informa...

Page 68: ...ton To record a call dial 385 or press the RECORD menu button MONITORING extension number appears While on a call you can monitor or steal the call by entering the appropriate feature code or by pressing the appropriate menu button To stop recording the call dial 385 again or press the STOP RECORDING menu button To steal a call dial 387 or press the STEAL menu button CALL STOLEN FROM extension num...

Page 69: ...ur system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site www mitel com All sales service and support are coordinated at the local level Error Messages The following error messages may appear when using your phone Message Reason CANNOT ACCESS FEATURE The feature is enabled but other feature ...

Page 70: ...my phone such as echo distorted sound or choppiness Contact your system administrator if you are having audio problems The name on the display is incorrect Your system administrator assigns display names I cannot use the local telephone company star codes for example 82 69 when I press the Outgoing button or use the Outgoing Call access code 8 when calling an external number Rather than pressing t...

Page 71: ...as not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupported extension The Handoff feature is supported on your main extension only You tried to use the Handoff feature on a phantom extension The Handoff feature is not supported on phantom extensions You e...

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Page 73: ...swering 19 anwering 19 camping on to phone 21 conference placing 34 external placing 22 forwarding 31 logs using 36 monitoring 53 muting the microphone 28 phone queuing for 21 picking up reverse transferring 29 placing 21 placing internal IC 21 recording 35 redirecting 20 stealing 53 transferring 29 waiting 19 Calls On Hold placing 28 Calls to External Numbers transferring 29 Calls to Other Extens...

Page 74: ...ror Messages 55 Extension Numbers 14 External Calls placing 22 External Numbers redialing 22 F Feature buttons 5 codes using 15 Feature Buttons 5 Feature Descriptions 3 Features to Programmable Buttons using 13 G Group Listen using 36 H Handset 3 jack 6 off hook 6 off hook on hook 6 on hook 6 Handsfree Mode 27 overriding 27 using 27 Headset instructions 7 jack 6 using 7 Headset Instructions 7 Hold...

Page 75: ...edialing 22 redialing external 22 O Off Hook 6 On Hook 6 Other Hunt Group Features 52 Out of a Conference dropping 34 Outgoing Call Access Code 22 Outside Line Access Codes 14 P Page Announcement placing 49 Page Feature enabling or disabling 49 Paging enabling or disabling 49 other system sers 49 other system users 49 using 49 Password Remote Programming changing 43 entering 38 Personal Computer P...

Page 76: ... Speed Dial 23 entries deleting 24 Station using 23 System using 23 using 23 Speed Dial Numbers to Programmable Buttons assigning 24 STAR Codes telephone company 56 Station Messages replying to 46 viewing 46 Station Monitor using 53 Station Password changing 38 43 Station Speed Dial 23 numbers deleting 24 dialing 23 storing 23 using 23 Station Speed Dial Numbers deleting 24 dialing 23 storing 23 S...

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Page 78: ...Part No 550 8117 Issue 14 May 2010 A661 9228A ...

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