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Mitel 6920 SIP

eud-1763/1.0 – R5.0 HF1 – 08.2017

 Phoning

Editing options for voice messages

You display signals new voice message as follows:  . The message LED 
flashes red slowly.

The following options are available for further editing of the voice mes-
sages:

Notes:

• Depending on the system configuration your system administrator can 

specify that you are notified by e-mail whenever you receive a new 
voice message (with the voice message attached). Contact your system 
administrator for more information.

Deleting an entry from the call list:

Select the entry you want and press the 

Delete

 softkey.

Deleting all entries from the call list:

Select an entry and delete all entries with the 

Delete all

 softkey.

➔

The phone displays a confirmation screen 

Delete all?

 Confirm the deletion by 

pressing 

Yes

.

➔

All entries from the call list are deleted.

Menu

Description

Delete all

Deleting all voice messages.

Setting

How to configure a voice mail greeting (see chapter 
"Managing personal voice mail greeting", page 87).

Greeting

How to configure a voice mail greeting (see chapter 
"Managing personal voice mail greeting", page 87).

Detail

Available detailed information:
• Call number / name
• Call date and time
•
A voice message to a group voice mail is signalled by  .

Delete

Delete voice message

Dial

Call the person who left the voice message.

Forward

Forward the voice message to another user. You can 
decide whether to keep a copy of each voice message.
A forwarded voice message is indicated by  .

Play

Play voice message.

Summary of Contents for 6920 SIP

Page 1: ...MIVOICE OFFICE 400 MITEL 6920 SIP USER GUIDE eud 1763_en 1 0 R5 0 HF1 08 2017...

Page 2: ...os and graphics collectively Trademarks appear ing on Mitel s Internet sites or in its publications are registered and unregistered trade marks of Mitel Networks Corporation MNC or its subsidiaries co...

Page 3: ...a SIP provider Consult your system administrator if you are unsure whether you have the correct user s guide for your requirements Notes Not all listed functions are available by default Contact your...

Page 4: ...use a soft moistened or antistatic cloth to clean your device Do not use chemicals or other chemical products Cost control and data protection You should protect your phone with a PIN so that no one c...

Page 5: ...rsion 1 0 Based on MiVoice Office 400 R5 0 HF1 Valid as of MiVoice Office 400 R5 0 HF1 Document date 08 2017 In PDF Viewer click on this link to download the latest version of this document https pbxw...

Page 6: ...rview of available functions 59 Organising absences from the desk 63 Operating call lists and voice messages 68 Organisation within the team busy lamp field 71 Line key on a key telephone 73 Using fun...

Page 7: ...Mitel 6920 SIP 7 eud 1763 0 1 DRAFT R5 0 HF1 08 2017 Data protection 96 Limited Warranties 97 Regulatory notices 102 Index 108...

Page 8: ...incoming calls shall be routed see chapter Activating personal call routing page 53 More benefits of the one number user concept With Ring Alone you can decide on which phone a call is signalled acou...

Page 9: ...ettings i e key configuration labels for configurable keys display language etc directly and autonomously on your PC As soon as you receive an user account for the Self Service Portal from your assist...

Page 10: ...8 2017 Keys Display and Menu Guidance The following sections provide an overview of the keys and sockets available on your phone and their usage Key designations and sockets 11 Display symbols 14 Oper...

Page 11: ...signations and sockets The following figure shows the keys on the phone Mitel 6920 SIP Phone The following table describes the keys on the Mitel 6920 SIP phone with regard to the figure 14 15 7 2 10 1...

Page 12: ...splay in idle state and line selection Navigating in the options list Vertical navigation keys Navigating in the sub menus of the options list Selection key Selecting a menu item Confirming settings 5...

Page 13: ...cally set by the MiVoice Office 400 communication system You can configure additional functions If more than four functions or call numbers are configured the fourth key is used to switch levels Every...

Page 14: ...cessible at the next level A LED is located next to each function key signalling the functional state 1 depending on configuration No Key icon Key name Description and Usage Status line Missed calls N...

Page 15: ...s information main window Phone in dial mode Incoming call Call connected Outgoing call Call on hold Active conference More keys available Voice message unread Voice message retrieved Voice Mail mode...

Page 16: ...1 0 R5 0 HF1 08 2017 Option key Language Time and Date Directory Lock Status Audio Display Live Dialpad Restart Note Settings under the menu item Advanced are protected by a password and reserved for...

Page 17: ...400 communications system The functions are displayed on screen and operated with the navigation key The softkeys are set to the most commonly used functions with the right softkey always being the Mo...

Page 18: ...5 expansion key module The key configuration is not made directly on the phone Available settings for the key configuration MiVoice Office 400 communication system The con figuration is made by your s...

Page 19: ...for entering digits password text and special charac ters and also for quickdial You can use the alphanumeric keyboard to dial a phone number to make a call and to press keys as required by an Intera...

Page 20: ...the abc ABC 123 softkey Correcting entries To delete an incorrect character use the Backspace softkey Confirming entries To confirm an entry or selection use the Select softkey 1 Note that the actual...

Page 21: ...olours and light statuses Message LED State Description Flashes fast Incoming call Flashes slowly New voice message Lit Phone locked LED in line key State Description Does not light up Line free Flash...

Page 22: ...h the phone 28 configurable keys Three expansion key modules give 84 configurable keys Each key has an LED for visual signaling The keys on the module support all key types that are supported by your...

Page 23: ...s your Ethernet enabled phone to join a secure high speed network It is software transparent that is to use the adapter no changes to driv ers management tools or applications are needed No Key Descri...

Page 24: ...esigned to communicate in the 2 4 GHz and 5 GHz bands Radio interference encountered in the commonly used 2 4 GHz band can be avoided by using the 5 GHz band Gigabit Ethernet support The wired LAN por...

Page 25: ...Mitel K680 You can connect a magnetic keypad to your phone in order to simplify text input The Mitel K680 has the following prop erties The keyboard can be connected and removed magneti cally The keyb...

Page 26: ...tion is now activated Activating deactivating Directory Lookup with Mitel K680 Press the Option key Scroll to Phone book and press the selection key Scroll to Keypad search and activate deactivate the...

Page 27: ...Mitel 6920 SIP 27 eud 1763 1 0 R5 0 HF1 08 2017 Mitel K680 QWERTZ 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Alt key 7 Enter key 8 Del backspace _ _ Alt 8 1 7 6 3 2 3 4 5 4...

Page 28: ...lay and Menu Guidance Mitel K680 AZERTY 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Alt key 7 Enter key 8 Del backspace Note To enter numbers press Shift Number _ _ Tab Verr Maj...

Page 29: ...icient use Making calls 30 Initiating calls 33 Using functions before while in a call 40 Using further functions 53 Overview of available functions 59 Organising absences from the desk 63 Operating ca...

Page 30: ...a call As long as you have not picked up a call you can reject it during the ringing phase Deflecting a call As long as you have not picked up a call you can deflect it to another call number Silenci...

Page 31: ...munication system Rejecting a call Press the End key or the Ignore softkey during the ringing phase The connection is rejected and depending on the system configuration the caller either hears the bus...

Page 32: ...call 1 Press the loudspeaker headset key Open listening is activated 2 Put the handset on hook Handsfree is activated To continue the call with the handset Pick up the handset The loudspeaker and han...

Page 33: ...your phone for making a call Dialling with the phone number You want to call someone and key in that person s phone number With call preparation you can enter a phone number without it being dialed a...

Page 34: ...ormation on the phone books can be found in chapter Phone book management page 86 Field Description Quickdial With Quickdial you only need to press the digit keys for each letter once even though each...

Page 35: ...kdial and Dial by name option appears Use the navigation key to select any of these options Directory lookup with quickdial In the Quickdial field enter the first few let ters of the name you are look...

Page 36: ...umber Note After the call has been successfully connected the entry is deleted from the unanswered call list Or Call list for unanswered answered calls Press the Menu softkey or press the function key...

Page 37: ...ra Press the right navigation key to view detailed information about the selected user Press the Dial softkey or the Select button or the Loudspeaker Headset button or pick up the handset to dial the...

Page 38: ...or private call Once you have activated the phone using a function code and your PIN dialling by your private phone book is available The called party s display shows your per sonal phone number and...

Page 39: ...heir phone see chapter Activating protection against call types page 85 for configuration Note If the user is making an enquiry call or is in a conference the function Automatic call waiting cannot be...

Page 40: ...ic callback In this case your phone will start ringing as soon as the party you are trying to reach goes on hook When you pick up the handset the person you want to call is dialed directly If the call...

Page 41: ...or use a CTI client for example the Mitel OfficeSuite Hide number You do not want your call number to appear on the terminal display of a called party in the public network The following options are...

Page 42: ...nly be restricted for certain calls This function must be activated before dialling the call number Activating deactivating calling line identification restriction permanently Press the function key f...

Page 43: ...meone else in the middle of a call and put your original call partner on hold You can make enquiry calls to both internal and external users Parking the active call party Press the function key for Pa...

Page 44: ...other user does not answer you can cancel the enquiry call with the Cancel softkey or with the End key and recommence the first call with the flashing line key Ending the enquiry call Press the Drop...

Page 45: ...You can transfer the call with or without prior notice Setting up a conference you are connected 1 Press the Conference softkey 2 Enter the phone number of the second conference call party 3 Press the...

Page 46: ...the first call party is put on hold is dis played LED of the line key flashes 3 Wait until the person has answered the call If the second user does not answer you can cancel the second call using the...

Page 47: ...user or input the call number manually each time Starting the emergency announcement In addition to normal announcements the MiVoice Office 400 communica tion system also allows for emergency announc...

Page 48: ...cements It differs from a normal announcement in the following aspects You cannot reply to or stop an emergency announcement but listen to it with the handset You cannot block an emergency announcemen...

Page 49: ...nd a call recording overview in your e mail box Contact your system administrator for more information You can start recording calls in the following situations during an active call During a conferen...

Page 50: ...r call party or put him on hold Activating discreet ring You do not want to be disturbed by the ring of the phone You do not how ever want to switch off the phone As an alternative to the usual ring y...

Page 51: ...apter Configuring or deleting a key assignment page 91 Activating deactivating discreet ring Press the function key for Discreet ring on off The function is activated deactivated the LED on the functi...

Page 52: ...e this function you should therefore notify your call party in advance Activating answering silent intrusion Silent intrusion intrusion without prior notice is a variation of the intrusion function an...

Page 53: ...ll party in advance Using further functions This section explains some more convenient features provided by your phone All functions you can save under a configurable key can be found in chapter Overv...

Page 54: ...ivating personal call routing Modify Renaming personal call routing Change settings The personal call routing settings can only be changed by your system administrator or yourself in the Self Ser vice...

Page 55: ...te When you have activated ring alone but deactivated the personal call rout ing for a phone in parallel an incoming call is not acoustically but only vis ually signalled Locking Unlocking your phone...

Page 56: ...nd the call Activating the phone lock Press the function key for Phone lock on off The phone is locked and can only be unlocked using your PIN is displayed in the status line Deactivate the phone lock...

Page 57: ...that phone for free seating purposes You can only log on once to a Free Seating phone The moment you log in to another free seating phone you are automatically logged off the original phone Logging of...

Page 58: ...help Alarm cancellation delay Your system administrator can set a delay 1 60 seconds depending on the Mitel system phone During this delay the user can enter another call number in order not to trigg...

Page 59: ...codes in the user s guide Features Overview Mitel 415 430 470 on the Mitel DocFinder Please note than function codes can only be used as prefix dialling on your phone Using the hotline User needs help...

Page 60: ...to specific destination user Call forw if busy CFB to VM on off If you are busy incoming calls will be forwarded to specific destination voice mail Call forw on no reply CFNR to user on off Incoming...

Page 61: ...Free seating page 57 Hide number on off Permanently prevents your number from being dis played to the caller see chapter Hide number page 41 Hide number per call Prevents your number from being displ...

Page 62: ...ystem menu Presence see chapter Controlling the presence status page 64 Presence profile on off Activate deactivate presence profile You can select a presence profile profile number 1 4 see chapter Co...

Page 63: ...e type of telephone User group all Log in log out Log in out of all user groups In the user group incom ing and internal calls are routed to a group of internal destinations according to a preconfigur...

Page 64: ...e can be found in chapter Configuring presence profile page 88 Calls you receive while your presence status is busy will be indicated in the call list The presence status can be managed via the system...

Page 65: ...he possibility of leaving a message Example The person you have called is not available until 02 00 p m on 31st January Please leave a message after the tone The absence information is an integral par...

Page 66: ...nformation 1 Scroll to Description and press the Modify softkey 2 Enter description and confirm with the Select softkey 3 Scroll to Time date and press the Modify softkey 4 Make the changes and confir...

Page 67: ...ur phone is busy Existing call forwarding settings at the selected destina tion cannot be executed Contact your system adminis trator for more information Menu Description User Incoming calls are forw...

Page 68: ...Voice Mail Press the function key for Menu Scroll to Call forwarding and press the Select softkey Select the call forwarding option you want and confirm with the Select softkey Select Voice Mail as t...

Page 69: ...tail Available detailed information Call number name Call date and time Presence status of the user Delete Delete entry Note If you delete an entry in the unanswered calls list then any voice messages...

Page 70: ...entry and delete all entries with the Delete all softkey The phone displays a confirmation screen Delete all Confirm the deletion by pressing Yes All entries from the call list are deleted Menu Descr...

Page 71: ...ield This section explains the different options provided by your phone to communicate in a team Press the function key for Voice mail Play voice message Select the entry you want and press the Play s...

Page 72: ...ine state shows the various states of the line such as idle ringing connected and on hold This is indicated by the LED on the phone Presence state It shows the presence state of the user such as avail...

Page 73: ...employees in a travel agency who work with Europe as a destination The KT line key belonging to the KT line shows the status of the KT line through an LED and allows you to accept calls which are mad...

Page 74: ...ncoming call meets a busy KT line the call is forwarded to the sec ond KT line etc Only if no more KT lines are available will your caller hear a busy tone Initiating a call via a KT line key You want...

Page 75: ...part of Mitel OpenCount The possible appli cations of the PIN telephony depend on the area of use for example in the area of health care and accommodation hotel Independently from the phone you can m...

Page 76: ...pt the phone s basic settings to suit your personal requirements Configuring the display 77 Configuring the audio properties 78 Configuring general phone settings 81 Protecting yourself against calls...

Page 77: ...e date and time Screen Saver Timer Time in seconds 0 7200 seconds for which the back light should remain activated before the screen saver is displayed 0 means no screen saver Brightness Setting possi...

Page 78: ...handset and loudspeaker separately The new handset volume will remain saved even after the call is ended Setting the ringing properties You want to change the way in which your phone rings Available s...

Page 79: ...wing options are available for selection Silent If you do not want to be disturbed during a certain time you can set your phone not to ring with Suppress ring tone Tone set Country specific ring tone...

Page 80: ...d headset Pick up the handset to return the conversation from hands free mode or headset to the handset at any time Headset Speaker At first incoming calls are connected in headset mode by pressing th...

Page 81: ...n the language packages your system administrator installed on your phone English is the default language and is included in every language package Should your desired language not be available your s...

Page 82: ...mmertime 1h summertime Automatic Date format List of available date formats Time zone List of available global time zones Set Date and Time Set the time and date manually or select Use Network Time an...

Page 83: ...ion for your new PIN The PIN on your phone is changed using the Self Service Portal only For more information about the Self Ser vice Portal please refer to MiVoice Office 400 Self Service Portal page...

Page 84: ...gured using the Self Service Portal For more information about the Self Service Portal please refer to MiVoice Office 400 Self Service Portal page 9 Local IP settings Your phone saves phone specific d...

Page 85: ...hile this update is carried out Protecting yourself against calls The protection function helps to protect yourself against other users applying telephony features on you via menu guidance or using fu...

Page 86: ...With the help of quickdial and dialling by name in the system phone book see chapter Dialling from the directory lookup page 34 you can search for and call both a contact in the MiVoice Office 400 co...

Page 87: ...e the global greet ing is activated automatically provided it has been recorded For further information on voice mail refer to your system administrator or the user s guide User Guide Voice Mail Syste...

Page 88: ...ing settings Press the function key for Voice mail Press the Greeting softkey Renaming the voice mail greeting 1 Select the greeting you want and press the Edit softkey 2 Enter the name and confirm wi...

Page 89: ...alled see Call forwarding page 66 Keep settings as is Calls are routed according to your settings Forwarding off Any configured call forwarding operation is deleted Note In the Self Service Portal you...

Page 90: ...global greeting name depends on the MiVoice Office 400 communication system Personal greeting If you renamed your personal greeting your greeting name is displayed here Your caller obtains one of the...

Page 91: ...ure a key with a function in order to run or activate deactivate a function Busy lamp field Team key Configure a key with your team partner s call numbers Team keys are only possible on func tion keys...

Page 92: ...pter MiVoice Office 400 Self Service Portal page 9 An overview of the available func tions can be found in the chapter Overview of available functions page 59 Note A key that you have configured local...

Page 93: ...ation The product and safety information is available here You will also find notes on data protection and legal information Please read this information carefully Safety information 94 About Mitel 94...

Page 94: ...part of the MiVoice Office 400 communication solution MiVoice Office 400 is an open modular and comprehensive communica tion solution for the business sector with several communication servers of dif...

Page 95: ...sy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enclose the relevant user information Software Li...

Page 96: ...trademarks copyright notices logos etc or the use of software on any equipment other than that for which it is intended or any other material breach of this agreement shall automati cally terminate th...

Page 97: ...relating to such products during a one 1 year period from the date of original purchase Warranty Period If there is a defect or malfunction Mitel shall at its option and as the exclusive remedy either...

Page 98: ...or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Mitel with respect to breach of warranty and the warranties set...

Page 99: ...epair may be replaced by refurbished goods of the same type rather than being repaired Refurbished parts may be used to repair the goods If it is necessary to replace the product under this limited wa...

Page 100: ...n Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired...

Page 101: ...ds or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or mod ifying a the application of all or any of the provisions...

Page 102: ...he FCC reg istration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The FCC Registration Number for the equipment i...

Page 103: ...ll servic ing to a MITEL authorized repair facility or to MITEL Incorporated If you require a MITEL return authorization number or information on obtaining service or repairs please contact MITEL at t...

Page 104: ...state providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operators Consumer...

Page 105: ...ot guarantee the equipment will operate to the user s satisfaction The ISED Certification number is Before installing this equipment users should ensure that it is permissible to be connected to the f...

Page 106: ...eturn authorization number or information on obtaining service or repairs please contact MITEL at the following telephone num ber A MITEL return authorization number must be obtained before sending eq...

Page 107: ...by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different ma...

Page 108: ...ntry 68 detailed information 68 of answered calls 35 of dialled call numbers 35 of unanswered calls 35 Call logging management 75 Call partners holding see Hold 42 Call properties 78 Call routing acti...

Page 109: ...warding 66 Free seating 57 Function key configuration default setting 19 Function selection for configurable key 59 G Group announcement see Announcement 47 H Handset volume see Volume adjusting 78 Ha...

Page 110: ...atus 84 Phone activating 38 PIN changing 83 telephony activating 75 Power supply see Safety information 4 Presence profile configuring 88 selection 64 Presence status controlling 64 Private call with...

Page 111: ...86 T Take 46 Team organisation see Busy lamp field 71 Text correcting 20 entering 20 Time setting 82 U Unlocking see Phone lock 55 Updating 84 User information 95 V Voice mail configuring 87 greeting...

Page 112: ...tworks Corporation All Rights Reserved The Mitel word and logo are trade marks of Mitel Networks Corporation Any reference to third party trademarks are for reference only and Mitel makes no represent...

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