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MITEL

5320/5330/5340 IP Phones

SIP User and Administrator

Guide

Release 8.0

Summary of Contents for 5320 IP Phone

Page 1: ...MITEL 5320 5330 5340 IP Phones SIP User and Administrator Guide Release 8 0...

Page 2: ...it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission f...

Page 3: ...r 7 Accessories for Your Phone 7 Headsets 7 SUPPORTING DOCUMENTATION 8 Accessing the Web Configuration Tool Online Help 8 Accessing Other Documentation 8 CUSTOMIZING YOUR PHONE 9 MENU Key Menu Interfa...

Page 4: ...er a Call Waiting 19 Calling and Called Party Display 19 CALL HANDLING 20 Hold 20 Hold a Call 20 Retrieve a Call from Hold 20 Change On Hold Settings 20 Call Forward 20 Program Call Forward 20 Enable...

Page 5: ...26 Switch between Headset and Handsfree 26 Muting a Call 27 Phone Book 27 Create a Phone Book Entry 27 Modify a Phone Book Entry 27 Delete a Phone Book Entry 28 Call a Phone Book Entry 28 RSS Feed 28...

Page 6: ...Phone s Firmware 47 View the Firmware Version 47 Upgrading the Firmware 48 Automating Firmware Upgrades 48 SRTP Call Encryption Indicator 48 Line Types 48 Voice Mail 49 Configuring Voice Mail 49 Adjus...

Page 7: ...Mode Administrators need an administrator user account and password to Modify network configuration settings and SIP Service Provider information Access SIP setting menus through the phone s MENU Key...

Page 8: ...5320 5330 5340 SIP User and Administrator Guide 2 Figure 1 The 5320 SIP Phone Figure 2 The 5330 SIP Phone...

Page 9: ...Ring Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox 3 Volume Speaker and Mute Controls Provide the following audio control capability UP...

Page 10: ...ing 5 Keypad Use to dial 6 Navigation Page Keys Use to display additional pages of information The 5320 and 5330 have two page navigation keys Back and Next The 5340 has three page navigation keys Bac...

Page 11: ...ds can contribute to hearing loss keep the volume at a moderate level Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for be...

Page 12: ...lications These are non programmable feature keys that are specific to the application or state of the set The 5330 provides three softkeys and the 5340 provides six softkeys Programmable Keys Launch...

Page 13: ...h all connected parties support SRTP An unsecured call icon open padlock appears on the display when the call connection is not secured the connected party or parties do not support SRTP encryption Fo...

Page 14: ...of the page 3 In the left pane under Support click Help The Help system opens presenting links to the User Web Configuration Tool online Help and to this guide Note If you have administrative privile...

Page 15: ...nning a web browser that is one of the following Netscape Navigator 4 8 or later Internet Explorer 4 or later Any equivalent browser Note If your network is protected by a firewall you may not be able...

Page 16: ...for administrative options Note If you need help programming features access the online help system in the Web Configuration Tool see Accessing the Web Configuration Tool Online Help on page 8 Selecti...

Page 17: ...ntry Press Dial Pad Key Once Twice 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times 1 1 space 2 2 a b c 3 3 d e f 4 4 g h i 5 5 j k l 6 6 m n o 7 7 p q r s 8 8 t u v 9 9 w x y z 0 0 _ Ringer Vo...

Page 18: ...d Administrator Guide 12 Display Contrast Control To adjust display contrast When the phone is idle press UP or DOWN Display Language Your Administrator sets the display language using the Administrat...

Page 19: ...Note You can use the Web Configuration Tool to easily program edit and delete programmable key information For key programming settings instructions and phone layouts refer to the About the Key Progr...

Page 20: ...s 2 Press OK SELECT A KEY appears 3 Press the Personal key you want to program If the key has been previously programmed the programmed information appears If the key is not programmed UNUSED KEY appe...

Page 21: ...after a 3 second pause program a Speed Dial number as follows 5922122 111 Delete a Speed Dial Key The Web Configuration Tool provides full add edit delete functionality but you can also use the phone...

Page 22: ...ator Express or Unified Communicator Advanced 3 0 applications the 5320 5330 or 5340 IP Phones becomes a powerful communications tool that helps customers streamline communications between people and...

Page 23: ...you want to use a line other than Line 1 press a Line key 3 Do one of the following Dial the number Press a Speed Dial key Press REDIAL See Redial on page 18 Dial by Name To dial by a user ID name yo...

Page 24: ...fault display Press Detail to see calling name and time details Press Delete to delete the current log entry Redial 1 Lift the handset optional 2 Press REDIAL The last number you dialed appears in the...

Page 25: ...n the call arrives To end an Auto Answer call do one of the following Press CANCEL Wait for the caller to hang up Answer a Call Waiting The 5320 5330 and 5340 IP Phones allow a default quantity of thr...

Page 26: ...of the Web Configuration see Accessing the Web Configuration Tool on page 10 Note You cannot change your hold settings while in a call Call Forward Call Forward redirects incoming calls to your voice...

Page 27: ...Configuration Tool 11 Do one of the following To return to the main menu press Next or Prev until FWD BUSY displays and then press Exit To return to the default display press MENU Enable Disable Call...

Page 28: ...y When two parties are connected on a call either of those parties can originate a three way conference by adding a third party to the call in progress Once three parties are connected no more parties...

Page 29: ...the conference the originator must 1 Select one of the held lines and then press TRANS CONF 2 Select the remaining held line and then press the Conf softkey Messages Advisory An advisory message about...

Page 30: ...rwards all calls directly to your voice mailbox so that a ringing phone will not disturb you If Do Not Disturb is enabled and you do not have a voice mailbox set up callers hear a busy signal Enable D...

Page 31: ...4 hours If you reset your phone in that 4 hour interval any call logs generated during that time will not be stored View a Call Log Entry 1 Press MENU and then press until CALL LOGS appears 2 Press O...

Page 32: ...from handsfree to handset mode Lift the handset and use it to communicate with your party Switch between Handset and Headset To go from handset to headset mode 1 Press the Headset key The Headset key...

Page 33: ...change your Phone Book settings while on a call Create a Phone Book Entry 1 Press MENU and then press until PHONE BOOK appears 2 Press OK PHONE BOOK number of items appears 3 Press UP and DOWN to nav...

Page 34: ...rmation such as news and weather reports Your Mitel SIP Phone can act as an RSS feed reader displaying the feed on Line 1 of the phone display when the phone is idle You can program one or more keys o...

Page 35: ...ers press their corresponding line button the shared line will not change state If the shared line is Ringing or on Hold any share user who presses the corresponding line button will change the state...

Page 36: ...SIP User and Administrator Guide 30 User 1 User 2 User 3 Mitel Phone1 Mitel Phone2 Mitel Phone3 mitel1 mitel1a mitel1b mitel2 mitel2a mitel2b mitel3 mitel3a mitel3b Figure 5 Shared LIne Keys and User...

Page 37: ...example but shows how the User Configuration and Key Programming pages in the Web Configuration tool are completed for Shared Line Keys This example applies to the following procedures describing how...

Page 38: ...20 5330 5340 SIP User and Administrator Guide 32 Your Administrator must create a user entry on the User List Config page of the Web Configuration tool for the user s with whom you want to share a lin...

Page 39: ...5320 5330 5340 IP Phone SIP User and Administrator Guide 33 Your Administrator must configure the type of shared line SIP BLA or SCA in the Line Type field on the User List Config page...

Page 40: ...5320 5330 5340 SIP User and Administrator Guide 34...

Page 41: ...the Key Programming page of the Web Configuration Tool Note that the 5320 IP Phone only has 8 programmable keys 2 Click the Key Number of the key you want to assign as a shared line 3 From the Featur...

Page 42: ...arance Description Trying Solid Red When a user initiates a call on a shared line the LED of that line and the LEDs of all shared lines glow red Active Solid Green When a call has been successfully co...

Page 43: ...programming the Busy Lamp Field keys the Broadsoft server must be configured with the blflist Group and with the capability to provide the BLF feature to SIP phones In the example that follows the blf...

Page 44: ...he User Configuration and Key Programming pages in the Web Configuration tool are completed for BLF Keys where mitel3 has been configured to monitor mitel1 and mitel2 This example applies to the follo...

Page 45: ...5320 5330 5340 IP Phone SIP User and Administrator Guide 39 The illustration below shows an example of the User List configuration for the single user on mitel3...

Page 46: ...5320 5330 5340 SIP User and Administrator Guide 40 Your Administrator must configure the BLF User Group List on the User List Config page...

Page 47: ...Programming page of the Web Configuration Tool Note that the 5320 IP Phone only has 8 programmable keys 2 Click the Key Number of the key you want to assign as a BLF key In this example Key 11 left i...

Page 48: ...all Pickup key on behalf of the monitored user The appearance of the LED indicator for the BLF key is as follows BLF Line Status BLF Indicator Description Idle On hook Off The user being monitored is...

Page 49: ...ot available you must reprogram these settings every time the phone reboots 1 Press MENU and then press until Features appears 2 Press OK and then press Next until TIME AND DATE appears 3 Press OK SET...

Page 50: ...ess the referenced pages of the Web Configuration Tool see Accessing the Web Configuration Tool on page 10 To get help with settings and programming for administrative procedures see Accessing the Web...

Page 51: ...e version and the MAC address 1 Press MENU and then press until ADMIN TOOLS appears on the display 2 Press OK DEVICE PARAMETERS appears 3 Press OK SOFTWARE VERSION appears 4 Do one of the following To...

Page 52: ...order 1 HTTP 2 TFTP 3 Telnet 4 SNMP and 5 SRTP 4 For each protocol required do one of the following To enable the displayed protocol press TurnOn To disable the displayed protocol press TurnOff Press...

Page 53: ...he default display 8 For the settings to take effect reboot the phone unplug the power source from the phone and then plug the power source back in Upgrade the Phone s Firmware To access the latest SI...

Page 54: ...on the phone Automating Firmware Upgrades You can configure phones to poll the server for new versions of firmware When the phone detects a firmware upgrade it downloads the new version and stores it...

Page 55: ...s OK enter your administrator password and then press Submit 4 Press Next until VOICE MAIL SERVER appears and then press Review 5 Press Change enter the IP address of the voice mail server and then pr...

Page 56: ...inistrator Tools Configuring Media Settings topic in the Administrator s Web Configuration Tool online help Main Program and Boot Program Configuration Options For information about additional configu...

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