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© Mitchell & Johnson UK 2013 SAP201V IB Ver 1.0 Rev 0.0
7.
Troubleshooting and error messages
The SAP201V is equipped with state-of-the-art technology and is safe to operate. Nevertheless, problems or malfunctions
may occur. Before contacting Mitchell & Johnson customer support, refer to the following for possible solutions.
PROBLEM
POSSIBLE SOLUTION
No power when switched on
-
Wall socket not switched on or faulty
-
Plug not fully inserted into wall socket
-
Fuse in plug may have blown.
-
Internal mains fuse has blown inside the unit,
this will need to be replaced by a qualified service
technician
No sound
-
Power not turned on
-
Volume setting too low
-
Loudspeaker cables not connected
-
No input audio equipment is connected or is faulty
-
Correct audio input source not selected on front panel
No sound in one channel
-
Audio source input cables connected incorrectly or
damaged
-
Audio input source faulty
Loudspeaker cables connected incorrectly or
damaged
-
Loudspeakers are faulty
-
Balance control switched to one side
Loud buzz or hum
-
Audio input cables damaged or not correctly
connected
-
CD player sited too close to TV
Weak bass, diffused stereo image
-
Speaker connections out of phase check + and – terminals
are connected to corresponding terminals on both
amplifier and loudspeakers
Distorted sound
-
Frayed wires may be touching on speaker terminals
causing distortion
-
Bass and treble controls may be too high for
loudspeaker specification.
-
Volume control may be set too high
Audio input source switches not
working
-
Internal fault would need servicing by a qualified service
technician.
Remote control not working
-
Check if the batteries have been inserted correctly.
-
If batteries are empty, replace them with new ones.
-
Remove any objects found between the remote control
and the remote sensor.
-
Make sure the distance between the remote control and
the device does not exceed 8 m
Buttons do not function (on the unit and/or
remote control)
-
Turn the unit off and then on again.
-
As an alternative, turn the unit off, unplug it from the power
outlet and plug in again.
Any repairs other than those mentioned above are to be carried out solely by an authorised technician.
