For electrical products, 18-month warranty is free of charge if there is a manufacturer's
fault
For health care products such as scales, blood pressure monitors, blood glucose
meters, oil-free fryers with 24-month warranty
II. Warranty refusal cases:
1. Product is out of warranty or without warranty card of the Company.
2. The product is not physically intact, dropped, collided, exploded, and traces of user
repairing voluntarily.
3. Products are damaged by natural disasters, lightning, floods, fires, computer viruses,
insects, animals, oxidized humid environment, sand and soil, due to improper
transportation.
4. Misuse of power source or improperly
5. No warranty accessories such as gifts, accessories, and accessories come with the
product depending on the product.
6. Products, components, accessories that are easily scratched, peeling, ... such as fryer,
stainless steel pot, rice cooker, ...
7. For high pressure washers, components, accessories such as spray gun, spray body,
hose, connector ... will not be covered under warranty.
* Attention:
Customers must pay shipping cost if any.
III. Warranty period
Time to receive warranty: from 8H to 17H from Monday to Saturday (except Sunday
and holidays, New Year).
Hotline: 1900.1738
IV. Warranty refund period
All products of the Company provide free warranty when customers bring to the
Company to ensure that there are full warranty cards of the machine still within the
warranty period as prescribed.
Time to resolve warranty from 5-7 days from the date of receipt except Sunday,
holidays and depending on the case of damage.
1. In the case of minor equipment failure, the return time is between 5 and 7 working
days from the date of warranty receipt.
2. In case the device is severely defective, it is necessary to wait for the parts to be
replaced, the return time of the device should not exceed 4 weeks (28 days) from the
date of receipt of warranty.
CUSTOMER SERVICE CENTER
South: 12/9 Tay Quarter, Highway 13, Vinh Phu, Thuan An, Binh Duong Province.
North: Xam Thi Village, Hong Van Commune, Thuong Tin District, Hanoi
Hotline: 1900 1738
Website:
