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1115815-W2-C
CusToMer servICe
© Kohler Mira Limited, November 2009
Guarantee of Quality
Mira Showers guarantee your product against any
defect in materials or workmanship, provided that it
is installed and maintained in accordance with the
instructions given in this guide.
To validate the guarantee, please return your
completed registration card within 30 days of product
installation.
Within the guarantee period we will resolve defects,
free of charge, by repairing or replacing parts or
modules as we may choose.
To be free of charge, service work must only be
undertaken by Mira Showers or our approved
agents.
Service under this guarantee does not affect the
expiry date of the guarantee.
The guarantee on any exchanged parts or product
ends when the normal product guarantee period
expires.
Not covered by this guarantee:
Damage or defects arising from incorrect installation,
improper use or lack of maintenance, including
build-up of limescale.
Damage or defects if the product is taken apart,
repaired or modifi ed by any persons not authorised
by Mira Showers or our approved agents.
This guarantee is in addition to your statutory and
other legal rights.
What to do if something goes wrong
If when you fi rst use your enclosure, it doesn’t
function correctly, fi rst contact your installer to check
that installation is satisfactory and in accordance
with the instructions in this manual. We are on
hand to offer you or your installer any advice you
may need.
Should this not resolve the diffi culty, simply contact
our Customer Services Team who will give every
assistance and, if necessary, arrange for our service
engineer to visit. If the operation of your enclosure
declines, please call our Customer Services Team
to talk the diffi culty through, request a service under
guarantee if applicable, or take advantage of our
comprehensive After-Sales service.
As part of our quality and training programme calls
may be recorded or monitored.
Our Customer Services Team is comprehensively
trained to provide every assistance you may need:
help and advice, spare parts or a service visit.
Spare Parts
We maintain an extensive stock of spares and
aim to provide support throughout the product’s
expected life.
Genuine Mira spares can be purchased direct from
Customer Services.
Spare parts will normally be despatched within
three to fi ve working days. Payment can be made
using most major Credit or Debit cards at the time of
ordering. Should payment by cheque be preferred,
a pro-forma invoice will be sent.
All spares are guaranteed for 12 months from the
date of purchase.
Service / Repairs
Our Service Force is available to provide a quality
service at a reasonable cost. You will have the
assurance of a Mira trained engineer/agent, genuine
Mira spare parts and a 12 month guarantee on the
repair.
Payment should be made directly to the engineer/
agent who will accept most major Credit or Debit
cards or a cheque supported by a banker’s card.
To Contact Us
England, Scotland, Wales and Northern Ireland
Mira Enclosures Technical Helpline
Telephone: 0844 571 5000
E-mail: [email protected]
Fax: 01242 282 5000
By Post: Cromwell Road, Cheltenham,
Gloucestershire, GL52 5EP
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifi cations without notice.
www.mirashowers.co.uk
