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Chapter 4: 

Troubleshooting 

 
If your system does not operate correctly at first, re-read the instructions regarding the procedure being 
performed.  If problems occur with third party software, consult the accompanying documentation. 
 
Please check this section for possible solutions.  If the problem still cannot be resolved, contact your 
authorized dealer. 
 

Initial Inspection 

 
Oftentimes the simplest things can cause the most confusing errors.  Always check the following: 
 
1.

 

The power cord is securely connected to both the AC outlet and your Panel Touch. 

2.

 

The Panel Touch is turned on. 

 

Peripherals 

 

Configuration Problems 

 
If one or more of your peripherals is not working correctly, it often can be the result of an improper 
configuration either with the device driver or the BIOS.  To check device drivers, enter Windows and check 
the Control Panel for possible conflicts.  Default IRQ settings are included in appendices.  Enter the BIOS 
program to verify the configuration settings

 

 

Connection Problems 

 
If you are having problems with your peripherals and have checked the possible solutions above, the 
connection between your Panel Touch and the peripheral may be the problem.  Verify the cable signal 
output. 

Summary of Contents for MP5000i series

Page 1: ...User s Guide Panel Touch MP5000i series Release 3 0 May 2009 ______________________________________________________________________________________...

Page 2: ...om use of the products described herein Working with the Panel Touch computer involves hazardous levels of voltages and can present serious shock hazard Work should only be performed by appropriately...

Page 3: ...CTION 3 INSTALLATION PROCEDURES 3 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE 5 OPERATING SYSTEMS 5 VIDEO DRIVER 5 AUDIO DRIVER 5 NETWORK DRIVER 5 TOUCH SCREEN DRIVER 5 Tuning the Touch Screen Under Win...

Page 4: ...ata backed up in Flash BIOS to avoid configuration loss Watchdog Timer Timer generates system reset at 1 62 second interval Software enabled disabled Storage Devices SATA Hard Disk One 2 5 SATA hard d...

Page 5: ...ns Weight 9 lb without alloy stand 16 lb with the stand Width 14 25 Depth 3 0 without stand Height 10 75 without stand Magnetic Stripe Reader Optional MSR 1 2 track HID USB reader Customer Display Opt...

Page 6: ...following when selecting sites The area should be well ventilated Avoid glare from bright overhead lighting The system should be placed on a hard surface There should be easy access for power and othe...

Page 7: ...ct them to the M P5000 computer Set the computer in upright position Connect all the peripherals to the cables Turn the computer on Install operating system software pre installed if purchased with sy...

Page 8: ...eo Technology for excellent video quality Enhanced 3D graphics performance delivering over 2X scores on 3DMark 06 Audio Driver The MP5000i has a build in audio controller Windows driver can be install...

Page 9: ...ected to both the AC outlet and your Panel Touch 2 The Panel Touch is turned on Peripherals Configuration Problems If one or more of your peripherals is not working correctly it often can be the resul...

Page 10: ...ary IDE Channel Optional Magnetic Stripe Reader MSR213U is a HID Keyboard emulation device It accepts keyboard input from Windows applications Reader Test The following process will test MSR213U insta...

Page 11: ...then 2 the software power up After 250mS the board is ready to receive software power up YOU MUST SEND THE BOARD A CLEAR SCREEN COMMAND HEX 0C TWO TIMES AT HALF SECOND INTERVALS This will initialize t...

Page 12: ...TEST Programmable tone beep time 43 65 65 5 HID USB Environment Operating temperature Storage temperature Humidity Ambient light immunity Shock Vibration 0 50 32 122 20 60 4 140 5 to 95 non condensin...

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