miniDSP PWR-ICE125, User Manual

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mi niDSP Ltd, Hong Kong / www.minidsp.com / Features and speci fi cations subject to change wi thout pri or noti ce
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6.4 T
ROUBLESHOOTING
The following table lists the most common causes of issues with the PWR-ICE amplifier. If following this table
does not provide a solution, see
Obtaining Support below.
Item# Symptoms Troubleshooting recommendation
1 Cannot install the software a.
Confirm that you installed the required frameworks (see
Installation – Windows )
2 The plugin software
running but is not visible
a. Adobe Air environment most likely requiring a version update.
Connect your PC to the Internet to automatically get an
update.
3 Plugin does not detect
amplifier when connected
via network router
a. Power-cycle the amplifier (turn it off, wait a few seconds, then
turn it on again).
b. Check your IP settings, if no DHCP server is present, make sure
your computer is not set to use a static address.
c. On WinXP, confirm that you have installed the .net
environment.
d. Confirm that you do not have a firewall blocking the
communication.
4 Plugin does not detect
amplifier when directly
connected with Ethernet
cable
a. Disable other network interfaces on your computer (e.g. Wi-
Fi).
5 Cannot reload
configuration
a. Confirm the file format of your file (.xml)
b. Confirm the version of the file
6 No audio on RMS input
meters
a. Check your connectivity
b. Double-check the strength of your input signal.
c. Confirm that master mute is disabled
7 No audio on outputs
a. Make sure that audio signal is shown on the RMS input meters.
b. Confirm the source selection is correct (Analog/Digital)
c. Double check that output mute buttons are not enabled
d. Confirm that master mute is not enabled
e. Confirm that you are synchronized and live
8 Audio on input RMS
meters but no audio on
outputs
a. Make sure the matrix mixer is set to send audio to the output
channels in a mixer plug-in
b. Check the output mute status for each channel