Customer Assistance - Notification
During a specific period (for example, the earlier
of 12 months or 12,000 miles, though this period
varies by state), some states require us or our
authorized MINI dealer to repair in a reasonable
number of attempts, any defect or condition
which substantially impairs the use, value, or
safety of a new vehicle sold, leased or registered
in that state.
A “reasonable number of attempts” is generally
defined as: (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a
cumulative total of 30 days (this period varies by
state), except for delays created by conditions
beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the vehicle or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
You should send written notification directly
to MINI USA, a Division of BMW of North
America, LLC of the existence of an alleged
defect. Send written communication to the
Customer Relations and Services
Department address listed below.
MINI USA, a Division of BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Telephone: 1 866 ASK-MINI (275-6464)
Email: [email protected]
IMPORTANT: IF THIS VEHICLE HAS A DEFECT
THAT SUBSTANTIALLY AFFECTS ITS USE,
VALUE OR SECURITY, OR THAT MAY CAUSE
DEATH OR SERIOUS BODILY INJURY IF
DRIVEN, AND WAS PURCHASED, LEASED OR
REGISTERED IN NEW JERSEY, YOU MAY HAVE
THE RIGHT UNDER THE LEMON LAW IN THE
STATE OF NEW JERSEY TO A REFUND OF
THE PRICE OF PURCHASE OR TO YOUR
LEASE PAYMENTS.
Here is a summary of your rights:
1. To qualify for compensation under the New
Jersey lemon law, you must give the
manufacturer or your dealer opportunity to
repair or correct the defect of the vehicle
within the terms of protection under the
lemon law, which are the first 24,000 miles of
operation or two years after the date of
original date of delivery or whichever comes
first.
2. If the manufacturer or your dealer cannot fix
or correct the defect within a reasonable
amount of time, you may have the right to
return the vehicle and receive a full refund,
less a discount for the use of the vehicle.
3. If it is assumed that the manufacturer or your
dealer cannot repair or correct the defect and
if the same defect continues to substantially
exist after that the manufacturer has received
a notice of the defect, sent by certified mail
with return receipt, and has had a final
chance to correct the defect or condition
within 10 days of receiving the notice. This
notice must be received by the manufacturer
within the terms of protection and can only
be given after (i) the manufacturer or your
dealer has attempted two or more times to
correct the defect; (ii) the manufacturer or
your dealer has attempted, at least once, to
correct the defect if the defect is one which
can cause death or serious bodily injury if the
vehicle is operated; or (iii) the vehicle has
been out of service for repairs by a total of 20
calendar days accumulation or more, or in the
case of a rolling motorized house
(motorhome) 45 days or more.
4. If the same defect substantially continues to
exist after the manufacturer has had the last
opportunity to repair or correct the defect,
you may file a claim for compensation under
the New Jersey lemon law.
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Summary of Contents for MINI COOPER 2014
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