95
5 Troubleshooting
1
Problem
Nothing happens when you follow the operating instruction, or the
scanner displays erratic behavior.
Possible causes and
possible solution
1)
No power to the scanner. Check the system power. Ensure the
power supply is connected.
2)
The cable connection is incorrect. Connect the cable again.
2
Problem
Scanned data is incorrectly displayed on the host.
Possible causes and
possible solutions
1)
The cable connection is incorrect. Connect the cable again.
2)
For a USB-HID keyboard or a keyboard wedge configuration,
ensure the system is programmed for the correct keyboard type
and language, and the CAPS LOCK key is in the correct state.
3
Problem
Laser comes on, but the scanner does not decode.
Possible causes and
possible solutions
1)
Barcode symbol is unreadable. Check the symbol to make sure it
is not defaced. Try scanning test symbols of the same barcode
type.
2)
Scanner is not programmed for the correct barcode type. Be sure
the scanner is programmed to read the type of barcode you are
scanning.
3)
Distance between scanner and barcode is incorrect. Move the
scanner closer to or further from the barcode.
4
Problem
Other circumstances.
Possible causes and
possible solutions
1)
Shutdown the device, and correctly connect the scanner to the
device. Then start up the device and test.
2)
If the problem is still unsolved, contact your distributor or the
manufactory support centre.
