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7 Contacting Customer Service
This chapter gives directions how to get technical information and directions for
returning the Model APC ErgoTouch Pro 2 Handheld Particle Counter for service.
Technical Contacts
• If you have any difficulty setting up or operating APC ErgoTouch Pro 2,
or if you have technical or application questions about this system,
contact our applications engineers
• If the APC ErgoTouch Pro 2, does not operate properly, or if you are returning
the instrument for service, visit our International Contacts
Returning the APC Ergotouch Pro 2
Handheld Airborne Particle Counter for Service
Visit our Customer Service will need this information when you call:
• The instrument model number
• The instrument serial number
• A purchase order number (unless under warranty)
• A billing address
• A shipping address
Use the original packing material to return the instrument to us. If you no longer
have the original packing material, seal off any ports to prevent debris from
entering the instrument and ensure that the display and the connectors on the
instrument front and back panels are protected.
Summary of Contents for APC ErgoTouch Pro 2
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