Chapter Eight - 51
Maintenance and Service
RMA Service
If troubleshooting solutions are unsuccessful, consult your dealer for RMA.
Shipping instructions:
1. Remove any personal add-on devices or other media.
2. Use the original shipping container and packing materials, if possible.
3. If the original packing materials are not available, wrap the equipment with soft
material (e.g. PU/PE form) then put the wrapped equipment into a hard cardboard
shipping box.
4. Include a sheet with the following information: (Note: Please keep a copy of this sheet
for your records.)
-
Name
-
Address
-
Unit serial number
-
Place and date of purchase or the original invoice number
-
Date of failure
-
A DETAILED description of the problems you have encountered including: The
operating system, the add-on device installed (if any), the application software, the
failure phenomenon, etc.
-
A list of the hardware/software configuration, if applicable.
5.
Clearly mark the outside of the shipping box with the RMA #. If an RMA # is not
present on the shipping box, receiving will be unable to identify it and it might be
returned.
6.
Unless prior arrangements have been made, the customer is responsible for all
shipping costs. Unauthorized use of the company’s shipping accounts is not
permitted.
