PRODUCT TROUBLESHOOTING
PLEASE NOTE: IF YOU EXPERIENCE A PROBLEM, DO NOT ATTEMPT TO OPEN
THE HOUSING BY YOURSELF. DOING SO MAY VOID YOUR WARRANTY AND
CAUSE DAMAGE TO THE HUMIDIFIER OR RESULT IN PERSONAL INJURY.
ISSUE
CHECKLIST
POSSIBLE SOLUTION
No mist
Whether power is on
Press the power button.
Whether power plug is
plugged tightly
Unplug and then plug again. When the
power is returned, try again.
Whether water tank is not
empty or attached to the
base correctly
Add water and make sure the tank is
correctly attached to the base.
Whether the ultrasonic trans-
ducer is not covered by white
dust, scale or other objects.
Clean the ultrasonic transducer or
remove the objects on it.
Air blows but
no mist
Whether the ultrasonic
transducer is not covered by
white dust, scale or
other objects.
Clean the ultrasonic transducer or
remove the objects on it. Suggest to use
soft or distilled water if your area has
hard water.
The humidity has
a bad smell
Whether water is clean
and no foreign objects
in the water
Clean the device thoroughly, and fill it
with fresh water.
White dust is
forming on
Whether your area uses
hard water
Use distilled water if this becomes a
nuisance. Remember to clean the filter
after use for a short time.
Device has
stopped working
Whether water tank is not
empty or attached to the
base correctly
Add water and make sure the tank is
correctly attached to the base.
Water is accumu-
lating outside of
the device or the
surrounding area.
Whether device is level
Unplug and place on level surface.
Lower mist level setting and point mist
nozzle away from objects. Raise device
on a water-resistant level surface 2-3 feet
off of floor.
Water drips
when refilling
Whether water remains on
the bottom of the tank
Wipe tank or tilt to drain before
transporting.
Increased
noise level
Whether device is placed on a
flat, level, hard surface
Unplug and place on level surface.
Make sure it is NOT placed on a soft or
absorbent surface.
