Problem solving guide
32
With the help of the following guide, minor faults in the performance of the
appliance, some of which may result from incorrect operation, can be remedied
without contacting Miele. This will save you time and money because you will not
need a service call. If, after reading this guide, you cannot remedy the problem
yourself, please call Miele (see back cover for details).
Danger of injury.
Installation, maintenance and repairs may only be carried out by a suitably
qualified and competent person. Repairs and other work by unqualified persons
could be dangerous. Miele cannot be held liable for unauthorised work.
Do not attempt to open the casing of the cooktop yourself.
Please note that a call-out charge will be applied to unnecessary service visits
where the problem could have been rectified as described in these operating
instructions.
Problem
Possible cause and remedy
The burner does not
ignite when the cooktop
is being used for the
first time or after it has
not been used for a
longer period.
There could be an air lock in the gas pipe.
You may need to make several attempts before the
burner ignites successfully.
The burner does not
light after several
attempts.
There is a fault.
Turn all of the control knobs clockwise to the
position and interrupt the power supply to the
cooktop for a few seconds.
The burner is not correctly assembled.
Assemble the burner correctly.
The gas shut-off valve is closed.
Open the gas shut-off valve.
The burner is wet and/or dirty.
Clean and dry the burner.
The flame openings are blocked and/or wet.
Clean and dry the flame openings.