Miele CM 5310 Silence Operating Instructions Manual Download Page 59

Page: 59 / 76

Problem solving guide

Unusual performance of the coffee machine

Problem

Possible cause and remedy

The display remains
dark when the coffee
system is switched on
with the On/
Off



sensor.

The On/Off



sensor was not touched for long

enough.



Touch and hold the On/Off



sensor for at least

3 seconds.

The plug is not properly inserted into the socket or
the socket is not switched on.



Insert the plug into the socket correctly and switch
on.

The mains fuse has tripped because the coffee
machine, mains voltage or another appliance is
defective.



Switch off at the wall socket and remove the plug.



Contact a qualified electrician or Miele.

The coffee machine
switches off suddenly.

The switch-off time programmed using the timer has
been reached.



If required, you can select a new switch-off time
(see “Settings - Timer”).

The plug is not correctly inserted into the socket or
the socket is not switched on.



Insert the plug into the socket correctly and switch
on.

The sensors do not
respond to touch.
The appliance cannot
be operated.

There is an internal fault.



Disconnect the appliance from the electricity
supply by switching off at the wall socket and
withdrawing the power plug, or switching off the
mains circuit breaker.

The display is hard to
see or not able to be
read.

The display brightness is set too low.



Change this setting.

Summary of Contents for CM 5310 Silence

Page 1: ...ting instructions Coffee maker To avoid the risk of accidents or damage to the appliance it is essential to read these instructions before it is installed and used for the first time en AU NZ M Nr 11 557 710 ...

Page 2: ...terials They also contain specific materials compounds and components which were essential for their correct function and safety These could be hazardous to human health and to the environment if disposed of with your domestic waste or if handled incorrectly Please do not therefore dispose of your old appliance with your household waste Please dispose of it at your local community waste collection...

Page 3: ...rect cup height 26 Making drinks 27 Making coffee drinks with and without milk 27 Preparing hot milk 27 Using milk cartons or bottles 28 Making a coffee drink 28 Cancelling preparation 28 2 portions sensor control 29 Coffee pot 29 Making drinks with ready ground coffee 29 Adding ready ground coffee 30 Dispensing hot water CM 5410 CM 5510 CM 5710 31 Grinder setting 32 Amount of coffee brew temperat...

Page 4: ...uick guide 40 Cleaning by hand or in the dishwasher 41 Unsuitable cleaning agents 42 Waste container drip tray and drip tray cover 43 Cleaning the water container 44 Removing and cleaning the water container filter 44 Central spout 45 Milk pipework 47 Bean container and ground coffee chute 47 Cleaning the housing 48 Opening the Maintenance menu 48 Rinsing the appliance 48 Rinsing the milk pipework...

Page 5: ...Contents 5 After sales service and warranty 67 Contact in case of fault 67 Warranty 67 Saving energy 68 Electrical connection 69 Installation 70 Appliance dimensions 71 Technical data 72 ...

Page 6: ...on safety use and maintenance of the appliance Familiarity with these instructions will help to prevent personal injury and damage to property In accordance with standard IEC 60335 1 Miele expressly and strongly advises that you read and follow the instructions in Installation Electrical connection as well as in the Warning and Safety instructions Miele cannot be held liable for injury or damage c...

Page 7: ...only for the preparation of coffee based drinks such as espresso cappuccino latte macchiato etc Any other usage is at the owner s risk This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning its use by a person responsible for their...

Page 8: ...on has been clearly explained to them and they are able to use it safely They must be aware of the potential dangers caused by incorrect operation Children should be supervised when they are near the coffee machine Do not allow them to play with it or to use the controls Young children must not be allowed to clean the coffee machine Cleaning may only be carried out by older children under the supe...

Page 9: ...nt is present and tested regularly and where there is any doubt the household wiring system should be inspected by a qualified electrician Reliable and safe operation of the coffee machine can only be guaranteed if it is connected to the mains electrical supply Do not connect the machine to the mains electricity supply by a multi socket adapter or an extension lead These do not guarantee the safet...

Page 10: ...furniture unit Do not close the furniture door while the coffee machine is in use Ensure the coffee machine has cooled down completely before closing the furniture door Protect the coffee machine from water and water spray Do not immerse the machine in water Repairs and other work by unqualified persons to the machine and the connection cable could be dangerous The manufacturer cannot be held liab...

Page 11: ...e mains connection cable but the mains plug to disconnect your appliance from the mains electricity supply the mains circuit breaker is switched off Never open the outer casing of the machine Tampering with electrical connections or components and mechanical parts is highly dangerous to the user and can cause operational faults or electric shock Only use original Miele spare parts and accessories ...

Page 12: ...nly use cold fresh tap water to fill the water container Hot or warm water or other liquids can damage the coffee machine Change the water every day to prevent a build up of bacteria Do not use carbonated water Only fill the bean container with roasted espresso or coffee beans Do not fill the bean container with coffee beans which have been treated e g flavoured or caramelised or with ground coffe...

Page 13: ...ves in milk usually contain sugar and this will stick to the milk pipework If using cow s milk only use pasteurised milk to prevent a build up of bacteria in the appliance Do not place flaming alcohol mixtures underneath the central spout The flames could ignite plastic components and cause them to melt Do not use naked flames e g a candle on or near the coffee machine The coffee machine could cat...

Page 14: ...ts and cause a short circuit Avoid spillage on appliance connectors Descale the coffee machine regularly depending on the water hardness level in your area Descale the machine more frequently in areas with very hard water Miele cannot be held liable for damage arising from insufficient descaling the use of incorrect descaling agents or the use of a descaling agent which is not of the appropriate c...

Page 15: ...owing applies to appliances with stainless steel surfaces Do not adhere stickers adhesive tape or any other adhesive materials to the stainless steel surfaces Stainless steel scratches very easily and even magnets can cause damage to the surface ...

Page 16: ...tore and hot water spout c On Off sensor d Control panel e Water container f Bean container and ground coffee chute g Grinder setting behind the appliance door h Brew unit behind the appliance door i Park position for milk tube behind the appliance door j Drip tray with lid and waste container ...

Page 17: ...nsor controls For scrolling through lists of options highlighting a selection or changing values f OK sensor For confirming display messages and saving settings g Back sensor For going back a menu level and cancelling unwanted actions h LED Flashes when the appliance is switched on and the display is in energy saving mode i sensor Other drinks User profiles CM 5410 CM 5510 CM 5710 Maintenance Para...

Page 18: ...del Cleaning brush For cleaning the milk pipework Optional accessories Miele accessories and cleaning and conditioning products are available for your coffee machine Original Miele all purpose microfibre cloth For removing finger marks and light soiling Cleaning agent for milk pipework For cleaning the milk system Cleaning tablets For degreasing the brew unit Descaling tablets For descaling the wa...

Page 19: ...in the Other drinks sensor menu Selecting a menu and navigating within a menu To select a menu touch the sensor control Settings Time Timer Language You will then be able to start an action or change settings in the menu A bar on the right hand side indicates that further options or text are available To select an option touch the or arrow sensor until the option you want is highlighted Touch OK t...

Page 20: ...er Only fill the water container up to the max marker and then refit it in the machine see Filling the water container Take the lid off the coffee bean container fill it with roasted coffee beans and replace the lid see Filling the coffee bean container Useful tip The milk tube can be stored behind the appliance door when not in use Switching on for the first time Touch the On Off sensor Miele Wil...

Page 21: ...e To ensure that any coffee residues from the factory testing process are removed from the brewing system please pour away the first two cups of coffee when using the coffee machine for the first time For the first coffee drinks a larger quantity of coffee beans is ground This means that powder from the coffee grounds may adhere to the lid of the drip tray ...

Page 22: ...nd is not damaged A prompt to descale the machine will then appear in the display at the correct time Contact your local water supplier to find out your local water hardness range if necessary The machine is programmed ex works to hardness level 3 The appliance has 4 programmable hardness levels dH mmol l ppm mg l CaCO3 Set tings 0 8 4 0 1 5 0 150 Soft 1 8 4 14 1 5 2 5 150 250 Medium 2 14 21 2 5 3...

Page 23: ...achine Carbonated water leaves too much limescale in the coffee machine Only use cold fresh tap water to fill the water container Open the lid on the left hand side of the coffee machine Pull the water container upwards and out Fill the water container with fresh cold tap water up to the max mark Replace the water container and close the lid Make sure that the water container handle is on the righ...

Page 24: ...eated with sugar caramel or similar In addition green unroasted coffee beans or mixtures of coffee beans which contain green coffee beans can damage the grinder Green coffee beans are very hard and still contain residual moisture These can damage the coffee machine grinder as soon as grinding begins Only put roasted coffee beans in the bean container Useful tip You can use a nut or seed grinder to...

Page 25: ...f the sensors to wake the appliance up again to make a drink Switching the coffee machine off Touch the On Off sensor If the coffee machine has been used for making a drink it will rinse itself before switching off If you have made a drink using milk Place milk pipe in drip tray will appear in the display Insert the end of the milk pipe into the aperture in the drip tray then touch OK Switching of...

Page 26: ... the cup you are using so that the coffee or espresso will not cool down as quickly and the crema will have a better consistency Pull the central spout down until it is at the same level as the rim of the cup Alternatively push the central spout up until there is enough room to fit a larger cup or mug underneath ...

Page 27: ...he appropriate roast to make the coffee Long coffee is a coffee with considerably more water Cappuccino consists of approx 2 3 milk froth and 1 3 espresso Latte macchiato consists of 1 3 each of hot milk milk froth and espresso Caffè latte consists of hot milk and espresso Hot milk or milk froth can also be made separately Preparing hot milk Additives containing sugar or milk alternatives e g soy ...

Page 28: ...lot of coffees with milk The milk flask is dishwasher safe and easy to store in the fridge after preparing Good milk froth can only be made with cold milk 10 C The milk flask is available to order via the Miele webshop or directly from Miele see the end of this booklet for contact details Making a coffee drink Place a cup or glass under the central spout Select a drink touch the sensor control for...

Page 29: ... of coffee one after the other automatically with the Coffee pot function max 0 75 litre e g to fill a coffee pot Up to 6 cups can be made in this way You can use the Coffee pot function twice in a row After this the coffee machine needs to cool down for one hour in order to avoid it being damaged Make sure that the bean container and water container have enough beans and water inside them before ...

Page 30: ...e all the ground coffee which has been added to the chute to make the next coffee Touch the sensor Select Other drinks Ground coffee and confirm with OK Add ground coffee and select drink appears in the display First take the lid off of the coffee bean container and then take the cover off the ground coffee chute Place a maximum of 12 g in the ground coffee chute Replace the cover to the ground co...

Page 31: ...r dispensed is not hot enough for making black tea Place a suitable cup or glass centrally underneath the central spout Touch the sensor Select Other drinks Hot water and confirm with OK Hot water will run into the cup under the hot water spout Useful tip To stop dispensing early touch OK ...

Page 32: ...Set a finer grinder setting The coffee has been too finely ground if espresso or coffee flows into the cup very slowly the crema is dark brown Set a coarser grinder setting Only adjust the grinder one setting at a time Start making a drink to grind beans again Adjust the grinder setting one setting at a time again Open the appliance door Push the slide control a maximum of one setting to the left ...

Page 33: ...spresso or coffee flows into the cup too quickly the crema is very pale and uneven the espresso or coffee lacks body Increase the amount of coffee so that more ground coffee is brewed The amount of coffee is too high if espresso or coffee flows into the cup very slowly the crema is dark brown the espresso or coffee tastes bitter Decrease the amount of coffee so that less ground coffee is brewed Us...

Page 34: ...a coffee or by selecting Portion size in the Parameters menu CM 5410 CM 5510 CM 5710 The changed portion size is always saved in the current profile The name of the current profile is shown in the top left of the display Cancelling portion size programming Touch the drinks sensor which is lit up or the sensor for drinks from Other drinks Changing the portion size while making a drink You can chang...

Page 35: ...Long coffee Caffè Latte Hot milk and Milk froth via the Parameters menu Place a suitable cup or glass underneath the central spout Touch the sensor control and select Parameters Select the drink you want Select Portion size and confirm with OK Now proceed as for changing the portion size while making a drink ...

Page 36: ...ngs only apply to the active profile The settings for drinks in other profiles are not affected Select the profile you want The name of the profile selected will be shown in the top left hand corner of the display You can now change the drinks individually Preparing User profile drinks Place a suitable cup or glass underneath the central spout Touch the sensor control and select User profiles Sele...

Page 37: ...tween the following options Manually The selected profile remains active until you select another profile After each use The Miele profile is displayed after every drink When switched on Every time the coffee machine is switched on the Miele profile is displayed regardless of which profile had been selected before switching off Select Change profile and confirm with OK Select the option you want a...

Page 38: ...ation has started Eco mode is activated by default Info display information You can display the number of drink portions or the number of possible portions before maintenance programmes are necessary System lock You can lock the coffee machine to prevent it being used without your knowledge for example by children Overriding the system lock Touch OK for 6 seconds The system lock is activated the n...

Page 39: ...unction enables the coffee machine to be demonstrated in stores or showrooms Although the sensor controls and display seem to be working the thermo block is not being heated The appliance does not dispense any drinks run the maintenance programmes or save any settings You can activate demo mode without commissioning the appliance for the first time The water container is empty or not inserted Swit...

Page 40: ... I have to clean maintain Daily at the end of the day Water container Waste container Drip tray and drip tray cover Once a week more often if heavily soiled Central spout with cappuccinatore Brew unit Area underneath the brew unit and the drip tray Housing of the machine especially important immediately after descaling Milk pipework Once a month Bean container and ground coffee chute Water contain...

Page 41: ...tures Components may be rendered unusuable e g deformed if washed in a dishwasher at a temperature of more than 55 C For dishwasher safe parts the maximum temperature of the dishwashing programme selected must not exceed 55 C Contact with natural dyes such as those found in carrots tomatoes and ketchup may discolour the plastic parts in the dishwasher This discolouration does not affect the stabil...

Page 42: ...table cleaning agents Contact with unsuitable cleaning agents can alter or discolour all surfaces All surfaces of this appliance are susceptible to scratching Scratches on glass surfaces could cause a breakage in certain circumstances Remove any residual cleaning agent immediately To protect the machine and surrounding surfaces from damage make sure you remove any spillages or splashes of descalin...

Page 43: ...pear in the display when the drip tray and or the waste container is full and needs to be emptied Empty the drip tray and the waste container Danger of burning and scalding If the rinsing process has just finished wait a while before removing the drip tray from the machine The water used for rinsing will continue to run out of the coffee spouts for a while Pull the drip tray carefully out of the m...

Page 44: ...r container by hand every day You can clean the water container in the dishwasher once a week Make sure that the valve the underside of the water container and the surface the water container sits on are clean Otherwise the water container will not sit correctly Remove the water container Clean the water container in the dishwasher or by hand using warm water and a little washing up liquid applied...

Page 45: ... and then the seal The opening of the seal should face downwards Finally screw the cap back on tightly Push the water container back into the machine Central spout Clean the central spout s stainless steel cover by hand only using warm water and a little washing up liquid All other parts are dishwasher safe Carefully pull the stainless steel cover off Pull the dispensing unit down to remove it ...

Page 46: ...ter with the brush supplied Insert the brush into the connecting piece Move it back and forth until all milk residue has been removed Reassembling the central spout The dispensing unit is easier to reassemble if the individual parts are dampened with water beforehand Reassemble the dispensing unit Refit the dispensing unit onto the central spout Press firmly to ensure the dispensing unit is secure...

Page 47: ...ipework Useful tip In addition to your weekly cleaning routine we recommend carrying out the alternative cleaning procedure once a month For example if you manually clean the machine once a week then you should run the Clean milk pipework maintenance programme once a month This combination will ensure that the milk pipework is cleaned optimally Bean container and ground coffee chute Danger of inju...

Page 48: ...Miele all purpose microfibre cloth Opening the Maintenance menu You can find the maintenance programmes in the Maintenance menu Carry out the relevant maintenance programme when the prompt to do so appears in the display Touch the sensor Select Maintenance and confirm with OK You can now select a maintenance programme Rinsing the appliance If coffee has been dispensed the coffee machine will rinse...

Page 49: ...pipework 1 sachet of the Miele Cleaning agent for milk pipework is required The Clean milk pipework maintenance programme lasts for approx 5 minutes Touch the sensor Select Maintenance Clean milk pipework The cleaning process cannot be cancelled It must be completed through to the end Confirm with OK The process will start Follow the instructions in the display Place milk pipe in cleaning agent ap...

Page 50: ...bsequent damage Miele Cleaning Tablets can be ordered via the Miele webshop or directly from Miele see the end of this booklet for contact details The maintenance programme for degreasing the brew unit lasts for approx 15 minutes After 200 portions have been dispensed a message prompting you to degrease the brew unit will appear in the display Confirm the message with OK The message will appear at...

Page 51: ... unit by hand and clean inside the machine appears in the display Open the appliance door Press and hold the button under the brew unit handle and whilst doing so turn the handle to the left Carefully pull the brew unit out of the coffee machine When you have removed the brew unit do not change the position of the handle on the brew unit Clean the brew unit by hand under warm running water without...

Page 52: ...ng a cleaning tablet in the machine and close the machine door appears in the display Drop a cleaning tablet into the top of the brew unit arrow Push the brew unit with cleaning tablet back into the coffee machine making sure it goes in straight Press the button under the handle of the brew unit and whilst doing so turn the handle to the right Close the appliance door Follow the further instructio...

Page 53: ... off if you do not want to carry out the descaling programme at this point in time You cannot make any drinks until the machine has been descaled Descaling after prompt appears in the display Descale appliance appears in the display Descaling cannot be cancelled once it has started It must be completed through to the end Confirm with OK The process will start Follow the instructions in the display...

Page 54: ...escaling Push the water container back into the machine Follow the further instructions given in the display When Rinse the water container and fill with fresh tap water up to the descaling symbol appears in the display Remove the water container and rinse it thoroughly with clean water Ensure that no descaling solution residue remains in the water container Fill the water container to the symbol ...

Page 55: ... Touch the sensor control twice Empty the system appears in the display Select Yes and confirm with OK Follow the instructions in the display Danger of burning and scalding on the dispensing spouts Hot steam can cause scalding Keep well away from the area underneath the spouts when hot liquids or steam are being dispensed Do not touch hot components The evaporation process is finished when Process...

Page 56: ...d Follow the instructions which appear in the display to remedy the problem If the fault message appears again in the display contact Miele Problem Possible cause and remedy F1 F2 F80 F82 There is an internal fault Switch the coffee machine off with the On Off sensor Wait for approximately one hour before switching the appliance back on again F41 F42 F74 F77 F235 F236 There is an internal fault Sw...

Page 57: ...e socket and switching back on Remove the brew unit and rinse under warm running water Push the coffee ejector of the brew unit into the correct position see diagram Do not fit the brew unit Close the appliance door and switch the coffee machine on with the On Off sensor This will initialise the brew unit motor and put it back into the start position When Insert the brew unit appears in the displa...

Page 58: ...ded to the coffee chute The ground coffee will be emptied into the waste container and the fault message will appear in the display Switch the coffee machine off with the On Off sensor Remove and clean the brew unit by hand see Cleaning and care Degreasing the brew unit and cleaning the interior Remove the ground coffee inside the coffee machine e g with a vacuum cleaner Place a maximum of 12 g of...

Page 59: ... wall socket and remove the plug Contact a qualified electrician or Miele The coffee machine switches off suddenly The switch off time programmed using the timer has been reached If required you can select a new switch off time see Settings Timer The plug is not correctly inserted into the socket or the socket is not switched on Insert the plug into the socket correctly and switch on The sensors d...

Page 60: ...ace the water container appears in the display even though the water container is full and in the machine The water container is not in the correct position Remove the water container and push it back in again The water container was not correctly filled and refitted for descaling Fill the water container to the descaling symbol and restart the descaling programme Fill and replace the water contai...

Page 61: ...e drip tray in as far as it will go Make sure that the lower panel is sitting on the drip tray correctly When the drip tray and waste container are emptied after the coffee machine has been switched off the internal counter is not reset Empty the drip tray and the waste container appears in the display even though the drip tray and the waste container are not filled to the maximum Insert the drip ...

Page 62: ...is already at operating temperature rinsing will not take place Coffee dispensing is repeatedly interrupted and the message Fill the bean container appears in the display This is not a fault The brew unit has not detected the ground coffee The coffee may be too finely ground or there may not be enough of it Usually this is because the grinder is set too fine and the amount set is insufficient Conf...

Page 63: ...the milk should be frothed only hot milk comes out of the main dispenser The milk temperature is too high Good milk froth can only be achieved with cold milk below 10 C Check the temperature of the milk The main dispenser with integrated cappucinatore is not correctly fitted and is taking in air Or the spouts are blocked Check whether the central spout has been assembled correctly Make sure that a...

Page 64: ...ge number of drinks have been made one after the other and the ground coffee chute is not closed or not properly closed Steam has risen up from the brew unit via the ground coffee chute and condensed under the cover Replace the lid on the ground coffee chute making sure it is properly sealed Water from making coffee has collected on the benchtop underneath the coffee machine This is not a fault Wa...

Page 65: ...performing properly Coffee drinks are being dispensed very slowly from the central spout The coffee machine needs descaling Descale the coffee machine Coffee is not flowing out of the central spout Or coffee is only being dispensed via one spout The central spout has a blockage Rinse the coffee pipework If there is still no coffee coming out or coffee is only coming out of one side clean the dispe...

Page 66: ...Miele The coffee flows too quickly into the cup The coffee is too coarsely ground Set the grinder to a finer setting The coffee trickles too slowly into the cup The coffee is too finely ground Set the grinder to a coarser setting The crema on the coffee or espresso is not as it should be The grinder setting is not correct Set the grinder to a finer or coarser setting The brewing temperature is too...

Page 67: ...ervice call out online at www miele com service Contact information for Miele can be found at the end of this booklet Please quote the model and serial number of your appliance when contacting Miele This information can be found on the data plate Warranty The manufacturer s warranty for this appliance is 2 years For further information please refer to your warranty booklet ...

Page 68: ... consumption may increase if you change the settings for the Timer This setting uses more energy appears in the display Switch the coffee machine off with the On Off sensor when it is not in use Change the setting for the Switch off after timer to 15 minutes The coffee machine will then switch itself off 15 minutes after the last drink was made or a sensor was touched ...

Page 69: ...ust comply with national and local safety regulations The fuse rating must be at least 10 A The socket should be next to the appliance and be easily accessible Do not connect the machine to the mains electricity supply by a multi socket adapter or an extension lead These do not guarantee the safety of the appliance e g danger of overheating Do not connect the machine to an inverter such as those u...

Page 70: ...iture front while the coffee machine is in use Please observe the following installation instructions The location of the machine must be dry and well ventilated The ambient temperature of the room in which the machine is used must be between 10 C and 38 C The machine must be set up on a level flat surface The surface must be water resistant If the machine is installed in a niche the niche must pr...

Page 71: ...Appliance dimensions INSTALLATION 71 a 241 mm b 360 mm c 460 mm ...

Page 72: ...liance dimensions W x H x D 241 x 360 x 460 mm Net weight 9 48 kg Connection cable length 120 cm Water container capacity 1 3 l Bean container capacity 200 g Waste container capacity max 6 portions of coffee grounds Central spout Height adjustable between 80 135 mm Grinder Conical steel grinder Grinder setting 5 settings Ground coffee amount max 12 g ...

Page 73: ......

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Page 75: ...ience Centre and Office Adelaide Miele Australia Pty Ltd Miele New Zealand Limited Level 2 10 College Hill Freemans Bay Auckland 1011 Miele Experience Centre Auckland 8 College Hill Freemans Bay Auckland 1011 Miele Global Headquarters Germany Miele Cie KG Carl Miele Straße 29 33332 Gütersloh Federal Republic of Germany Head Office IRD 98 463 631 ACN 005 635 398 ABN 96 005 635 398 Miele Experience ...

Page 76: ...M Nr 11 557 710 00 en AU NZ CM 5310 CM 5410 CM 5510 CM 5710 ...

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