Miele CM 5310 Series Operating Instructions Manual Download Page 55

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Problem solving guide

Many malfunctions and faults that can occur in daily operation can be easily
remedied. Time and money will be saved because a service call will not be
needed.

The following guide may help you to find the reason for a malfunction or a fault,
and to correct it.

Messages in the display

Error messages must be confirmed with

, otherwise the message can

reappear in the display even though the problem has been remedied.

Follow the instructions which appear in the display to remedy the problem.

If after this, the fault message appears in the display again, contact Miele Service.

Problem

Cause and remedy

F1, F2,
F80, F82

There is an internal fault.



Switch the coffee machine off with the On/
Off button



. Wait for approximately 1 hour before

switching the appliance back on again.

F41, F42, F74, F77, F235,
F236

There is an internal fault.



Switch the coffee machine off with the On/
Off button



. Wait for approximately 2 minutes

before switching the appliance back on again.

F10, F17

No water or very little water is being drawn in.



Remove the water container. Fill the water
container with fresh tap water and reinsert the
water container.



Remove and clean the water container filter (see
“Cleaning and care – Removing and cleaning the
water container filter”).

Summary of Contents for CM 5310 Series

Page 1: ...ting instructions Coffee machine To avoid the risk of accidents or damage to the appliance it is essential to read these instructions before it is installed and used for the first time en GB M Nr 11 551 630 ...

Page 2: ...re essential for their correct function and safety These could be hazardous to human health and to the environment if disposed of with your domestic waste or if handled incorrectly Please do not therefore dispose of your old appliance with your household waste Please dispose of it at your local community waste collection recycling centre for electrical and electronic appliances or contact your dea...

Page 3: ...the correct cup height 25 Making drinks 26 Making coffee with and without milk 26 Preparing milk 26 Using milk cartons or bottles 27 Making a coffee 27 Cancelling a drink 27 2 portions sensor control 28 Coffee pot 28 Making coffee drinks with ground coffee 29 Adding ground coffee 29 Dispensing hot water CM 5410 CM 5510 CM 5710 30 Grinder setting 31 Quantity of coffee brew temperature and pre brewi...

Page 4: ...als 39 Cleaning by hand or in the dishwasher 40 Unsuitable cleaning agents 41 Waste container drip tray and drip tray cover 42 Cleaning the water container 43 Removing and cleaning the water container filter 43 Central spout 44 Milk pipework 46 Bean container and ground coffee chute 46 Cleaning the casing 47 Opening the Maintenance menu 47 Rinsing the appliance 47 Rinsing the milk pipework 47 Degr...

Page 5: ...Contents 5 After sales service and warranty 66 Contact in the event of a fault 66 Warranty 66 Saving energy 67 Mains connection cable 68 Installation 69 Dimensions 70 Technical data 71 ...

Page 6: ...use and maintenance of the appliance This prevents both personal injury and damage to the coffee machine In accordance with standard IEC 60335 1 Miele expressly and strongly advises that you read and follow the instructions in the chapter on installing and connecting the coffee machine as well as the safety instructions and warnings Miele cannot be held liable for injury or damage caused by non co...

Page 7: ... It must only be used as a domestic appliance to make espresso cappuccino latte macchiato etc Any other use is not permitted This coffee machine can only be used by people with reduced physical sensory or mental capabilities or lack of experience and knowledge if they are supervised whilst using it or have been shown how to use it in a safe way and recognise and understand the consequences of inco...

Page 8: ...e without supervision if they have been shown how to use it in a safe manner Children aged 8 and older must be aware of the potential dangers caused by incorrect operation Please supervise children in the vicinity of the coffee machine and do not allow them to play with it Young children must not be allowed to clean the coffee machine at all Cleaning may only be carried out by children 8 years of ...

Page 9: ...an Reliable and safe operation of the coffee machine can only be guaranteed if it is connected to the mains electrical supply Do not connect the machine to the mains electricity supply by a multi socket adapter or an extension lead These are a fire hazard and do not guarantee the required safety of the appliance The coffee machine must not be used in a non stationary location e g on a ship Unplug ...

Page 10: ...the machine and the connection cable could be dangerous The manufacturer cannot be held liable for unauthorised work Repairs may only be carried out by a Miele authorised service technician While the machine is under warranty repairs should only be undertaken by a Miele authorised service technician Otherwise the warranty is invalidated Miele can only guarantee the safety of the machine when origi...

Page 11: ...r to fill the water container Hot or warm water or other liquids can damage the coffee machine Change the water every day to prevent a build up of bacteria Do not use carbonated water Only fill the bean container with roasted espresso coffee beans Do not fill the bean container with coffee beans which have been treated with additives or with ground coffee Do not fill the bean container with any ty...

Page 12: ...ut additives Additives in milk usually contain sugar and this will stick to the milk pipework If using dairy milk make sure that it has been pasteurised Do not place flaming alcohol mixtures underneath the central spout The flames could ignite plastic components and cause them to melt Do not use naked flames e g a candle on or near the coffee machine The coffee machine could catch fire with the ri...

Page 13: ...a short circuit Descale the coffee machine regularly depending on the water hardness level in your area Descale the machine more frequently in areas with very hard water Miele cannot be held liable for damage arising from insufficient descaling the use of incorrect descaling agent or the use of descaling agent which is not of the appropriate concentration Degrease the brew unit regularly with Miel...

Page 14: ...r machines with stainless steel surfaces Do not use sticky notes adhesive tape masking tape or other types of adhesive on the stainless steel surfaces Stainless steel surfaces are susceptible to scratching Even magnets can cause scratches ...

Page 15: ... Cappuccinatore and hot water spout c On Off button d Control panel e Water container f Bean container and ground coffee chute g Grinder setting behind the appliance door h Brew unit behind the appliance door i Park position for milk tube j Drip tray with lid and waste container ...

Page 16: ...t only e Sensor controls For scrolling through lists selecting entries or changing values f OK sensor For confirming display messages and saving settings g Back sensor For returning to the previous menu and cancelling unwanted actions h LED Flashes when the appliance is switched on and the display is in energy saving mode i Sensor control Other drinks Profiles CM 5410 CM 5510 CM 5710 Maintenance P...

Page 17: ...brush for cleaning the milk pipework Optional accessories Miele accessories and cleaning and conditioning products are available for your coffee machine Microfibre cloth for removing finger marks and light soiling Cleaning agent for milk pipework for cleaning the milk system Cleaning tablets for degreasing the brew unit Descaling tablets for descaling the water pipework CJ JUG coffee flask Vacuum ...

Page 18: ...trol Selecting a menu and navigating within a menu To select a menu touch the sensor control Settings Time Timer Language You will then be able to start an action or change settings in the menu A bar on the right hand side of the display indicates that further options or text are available To select an option keep pressing the arrow buttons and until the menu option you want is highlighted Touch t...

Page 19: ...er and then refit it in the machine Take the lid off the coffee bean container fill it with roasted coffee beans and replace the lid Tip The milk pipework can be stored behind the appliance door when not in use Switching on for the first time Touch the On Off button The welcome message Miele Wilkommen will appear on the display briefly Use the arrow sensors to highlight the required language Touch...

Page 20: ...de To ensure that any coffee residues from the factory testing process are removed from the brewing system please throw away the first 2 cups of coffee when using the coffee machine for the first time For the first coffee drinks a larger quantity of coffee beans is ground This means that powder from the coffee grounds may adhere to the lid of the drip tray ...

Page 21: ...ot damaged A prompt to descale the coffee machine will then appear in the display at the correct time Contact your local water supplier to find out the water hardness in your area The machine is programmed ex works to hardness level 3 The appliance has 4 programmable hardness levels dH mmol l ppm mg l CaCO3 Set ting 0 8 4 0 1 5 0 150 Soft 1 8 4 14 1 5 2 5 150 250 Medium 2 14 21 2 5 3 8 250 375 Har...

Page 22: ...scale in the coffee machine Only use cold fresh tap water to fill the water container Open the lid on the left hand side of the coffee machine Pull the water container upwards and out Fill the water container with fresh cold tap water up to the Max mark Replace the water container and close the lid Make sure that the water container handle is on the right so that the lid can close properly If the ...

Page 23: ...caster sugar caramel or similar In addition green unroasted coffee beans or mixtures of coffee beans which contain green coffee beans can damage the grinder Green coffee beans are very hard and still contain residual moisture These can damage the coffee machine grinder as soon as grinding begins Only put roasted coffee beans in the bean container Tip You can use a nut or seed grinder to grind gree...

Page 24: ...ensor controls to wake the coffee machine up again to make a drink Switching the coffee machine off Touch the On Off button If the coffee machine has been used for making a drink it will rinse itself before switching off If you have made a drink using milk Place milk pipe in drip tray will appear in the display Insert the end of the milk pipework into the aperture in the drip tray then touch OK Sw...

Page 25: ... the cup you are using so that the coffee or espresso will not cool down as quickly and the crema will have a better consistency Pull the central spout down until it is at the same level as the rim of the cup Alternatively push the central spout up until there is enough room to fit a larger cup or mug underneath ...

Page 26: ...rect roast to make the coffee Long coffee is a coffee with considerably more water Cappuccino consists of approx 2 thirds milk froth and 1 third espresso Latte macchiato consists of 1 third each of hot milk milk froth and espresso Caffè latte consists of espresso and hot milk Hot milk or milk froth can also be made Preparing milk Milk or milk alternatives e g soya milk containing added sugar can c...

Page 27: ...milk The milk container is dishwasher safe and easy to store in the fridge after use Good milk froth can only be made with cold milk 10 C The milk container is available to order via the Miele webshop from the Miele Customer Service Department see the end of this booklet for contact details or from your Miele dealer Making a coffee Place a cup under the central spout Select a drink touch the senso...

Page 28: ...ax 0 75 litre e g to fill a coffee pot This can make up to 6 cups You can use the Coffee pot function twice in a row After this the coffee machine needs a cooling down time of one hour in order to avoid it being damaged Make sure that the bean container and water container have enough beans and water inside them before starting the Coffee pot function Place a sufficiently large container under the...

Page 29: ...nit will not be able to process the coffee Adding ground coffee The coffee machine will use all the ground coffee which has been added to the chute to make the next coffee Touch the sensor control Select Other drinks Ground coffee and confirm with OK Add ground coffee and select drink will appear in the display First take the lid off of the coffee bean container and then take the cover off the gro...

Page 30: ...note that the water dispensed is not hot enough for making black tea Place a suitable container centrally underneath the central spout Touch the sensor control Select Other drinks Hot water and confirm with OK Hot water will run into the container under the central spout ...

Page 31: ... uneven Set a finer grinder setting The coffee has been too finely ground if espresso or coffee flows into the cup very slowly the crema is dark brown Set a coarser grinder setting Only adjust the grinder one setting at a time Start making a new drink to grind beans again Adjust the grinder setting one setting at a time again Open the service panel Push the slide control a maximum of one setting t...

Page 32: ... espresso or coffee flows into the cup too quickly the crema is very pale and uneven the espresso or coffee lacks body Increase the amount of coffee so that more ground coffee is brewed The amount of coffee is too high if espresso or coffee flows into the cup very slowly the crema is dark brown the espresso or coffee tastes bitter Decrease the amount of coffee so that less ground coffee is brewed ...

Page 33: ... selecting Portion size in the Parameters list CM 5410 CM 5510 CM 5710 The changed portion size is always saved in the current profile The name of the current profile is shown in the top left of the display Cancelling portion size programming Touch the drinks sensor control again or the sensor control for drinks from Other drinks again Changing the portion size while making a drink You can change ...

Page 34: ...r Long coffee Caffè Latte hot milk and milk froth via the Parameters menu Place a suitable container underneath the central spout Touch the sensor control and select Parameters Select the drink you want Select Portion size and confirm with OK Now proceed as for changing the portion size while making a drink ...

Page 35: ...ings only apply to the active profile The settings for drinks contained within other profiles remain unaffected Select the profile you want The name of the selected profile is shown in the top left of the display You can now change the drinks individually Making drinks stored in a profile Place a suitable container underneath the central spout Touch the sensor control and select Profiles Select th...

Page 36: ... options Manually The selected profile will remain active until you select another one After each use The machine will revert to the Miele profile whenever a drink is dispensed When switched on The Miele profile will be displayed whenever the coffee machine is switched on regardless of which profile was selected before the machine was last switched off Select Change profile and confirm with OK Sel...

Page 37: ...mode The system does not heat up until someone starts making a drink Eco mode is activated by default Info display information You can display the number of drinks dispensed so far and how many more can be dispensed until the maintenance programmes have to be run System lock You can lock the coffee machine to prevent it being used without your knowledge by children for example Temporarily deactiva...

Page 38: ...nction enables the coffee machine to be demonstrated in shops or showrooms Although the sensor controls and display seem to be working the thermo block is not being heated The appliance does not dispense any drinks run the maintenance programmes or save any settings You can activate demo mode without commissioning the appliance for the first time The water container is empty or not inserted Switch...

Page 39: ...do I have to clean maintain Daily at the end of the day Water container Waste container Drip tray and drip tray cover Once a week more often if heavily soiled Central spout with integrated Cappuccinatore Brew unit Area underneath the brew unit and the drip tray Casing especially important immediately after descaling Milk pipework Once a month Bean container and ground coffee chute Water container ...

Page 40: ...sher temperatures Components may be ruined e g may become warped if washed in a dishwasher at temperatures higher than 55 C For dishwasher safe components always select dishwasher programmes with a maximum temperature of 55 C Contact with natural dyes such as those found in carrots tomatoes and ketchup may discolour the plastic parts in the dishwasher This discolouration does not affect the stabil...

Page 41: ...and can block the milk pipework Unsuitable cleaning agents Contact with unsuitable cleaning agents can alter or discolour the external surfaces All surfaces are susceptible to scratching Scratches on glass can in some circumstances lead to breakage Remove all cleaning agent residues immediately To protect the machine and surrounding surfaces from damage make sure you remove any spillages or splash...

Page 42: ...ainer A prompt will appear in the display when the drip tray and or the waste container is full and needs to be emptied Empty the drip tray and the waste container Danger of burning If the rinsing process has just finished wait a while before removing the drip tray from the machine The water used for rinsing will continue to run out of the coffee spouts for a while Pull the drip tray carefully out...

Page 43: ... container every day You can clean the water container in the dishwasher once a week Make sure that the valve the underside of the water container and the surface the water container sits on are clean Otherwise the water container will not sit correctly Remove the water container The water container can be cleaned in the dishwasher or by hand using hot water and a little washing up liquid After cl...

Page 44: ...he cross facing upwards and then the sealing ring Finally screw the cap back on tightly Push the water container back into the machine Central spout Clean the central spout s stainless steel cover by hand only using warm water and a little washing up liquid All other parts are dishwasher safe Carefully pull the stainless steel cover off Pull the dispensing unit down to remove it ...

Page 45: ...special brush supplied Insert the brush in the pipework Move it back and forth until all milk residue has been removed Reassembling the central spout The dispensing unit is easier to reassemble if the individual parts are dampened with water beforehand Fit the dispensing unit back together Refit the dispensing unit onto the central spout Press firmly to ensure the dispensing unit is securely fitte...

Page 46: ...the milk pipework Tip In addition to your weekly cleaning routine we recommend carrying out the alternative cleaning procedure once a month For example if you manually clean the machine once a week then you should run the Clean milk pipework maintenance programme once a month This combination will ensure that the milk pipework is cleaned optimally Bean container and ground coffee chute Danger of i...

Page 47: ...nce menu Run the relevant maintenance programme when the prompt to do so appears in the display Touch the sensor control Select Maintenance and confirm with OK You can now select a maintenance programme Rinsing the appliance If you have made a coffee drink the coffee machine will rinse the coffee pipework automatically before switching off You can also start the Rinse appliance function manually R...

Page 48: ...ipework you need 1 sachet of cleaning agent for milk pipework The Clean milk pipework maintenance programme lasts for approx 5 minutes Touch the sensor control Select Maintenance Clean milk pipework The cleaning process cannot be cancelled It must be completed through to the end Confirm with OK The process will start Follow the instructions in the display Place milk pipe in cleaning agent will app...

Page 49: ... for use with Miele coffee machines and prevent subsequent damage Miele cleaning tablets can be ordered via the Miele webshop from Miele see back cover for contact details or from your Miele dealer The maintenance programme for degreasing the brew unit lasts for approx 15 minutes After 200 portions have been dispensed a message prompting you to degrease the brew unit will appear in the display Con...

Page 50: ...appear in the display Open the appliance door Press and hold the button under the brew unit handle and whilst doing so turn the handle to the left Carefully pull the brew unit out of the coffee machine When you have removed the brew unit do not change the position of the handle on the brew unit Clean the brew unit by hand under warm running water without using cleaning agent Wipe any remaining cof...

Page 51: ...he brew unit with a cleaning tab in it and close the machine will appear in the display Drop a cleaning tablet into the top of the brew unit arrow Push the brew unit containing the cleaning tablet back into the coffee machine Press the button under the handle of the brew unit and whilst doing so turn the handle to the right Close the appliance door Follow the further instructions given in the disp...

Page 52: ...y out the descaling programme at this point in time You can not make any drinks until the machine has been descaled Descaling after prompt appears in the display Descale the appliance will appear on the display Descaling cannot be cancelled once it has started It must be completed through to the end Confirm with OK The process will start Follow the instructions in the display When Fill water conta...

Page 53: ...te Carrying out descaling Push the water container back into the machine Follow the further instructions given in the display When Rinse the water container and fill with fresh tap water up to the symbol appears in the display Remove the water container and rinse it thoroughly with clean water Ensure that no descaling solution residue remains in the water container Fill the water container to the ...

Page 54: ... Touch the sensor control twice Empty the system will appear in the display Select Yes and confirm with OK Follow the instructions in the display Danger of burning and scalding on the dispensing spouts Hot steam can cause scalding Keep well away from the area underneath the spouts when hot liquids or steam are being dispensed Do not touch hot components The evaporation process is finished when Pro...

Page 55: ...s the fault message appears in the display again contact Miele Service Problem Cause and remedy F1 F2 F80 F82 There is an internal fault Switch the coffee machine off with the On Off button Wait for approximately 1 hour before switching the appliance back on again F41 F42 F74 F77 F235 F236 There is an internal fault Switch the coffee machine off with the On Off button Wait for approximately 2 minu...

Page 56: ...ng the plug back in the socket and switching on Remove the brew unit and rinse under warm running water Push the coffee ejector of the brew unit into the correct position Do not fit the brew unit Close the appliance door and switch the coffee machine on with the On Off button This will initialise the brew unit drive and put it back into the start position When Insert the brew unit appears in the d...

Page 57: ...re added to the coffee chute The ground coffee will be emptied into the waste container and the fault message will appear in the display Switch the coffee machine off with the On Off button Remove and clean the brew unit by hand see Degreasing the brew unit and cleaning the interior Remove the ground coffee inside the coffee machine e g with a vacuum cleaner Place a maximum of 12 g of coffee in th...

Page 58: ...all socket and unplug the coffee machine Contact a qualified electrician or the Miele Customer Service Department The coffee machine turns off suddenly The switch off time programmed using the timer has been reached If required you can select a new switch off time see Settings Timer The plug is not inserted in the socket correctly Insert the plug into the socket The sensors do not re act to touch ...

Page 59: ...er container appears in the display even though the water container is full and in the machine The water container is not in the correct position Remove the water container and push it back in again The water container was not correctly filled and refitted for descaling Fill the water container to the descaling symbol and restart the descaling programme Fill and replace the water container appears...

Page 60: ...t the lower panel is sitting on the drip tray correctly When the drip tray and waste container are emptied the internal counter is not reset after the coffee machine has been switched off Empty the drip tray and the waste container appears in the display even though the drip tray and the waste container are not filled to the maximum Insert the drip tray and the waste container appears in the displ...

Page 61: ...ure rinsing will not take place Coffee dispensing is re peatedly interrupted and the message Fill the bean container appears in the display This is not a fault The brew unit has not detected the ground coffee The coffee may be too finely ground or there may not be enough of it Usually this is because the grinder is set too fine and the amount set is insufficient Confirm the message with OK If the ...

Page 62: ...he milk should be frothed only hot milk comes out of the main dispenser The milk temperature is too high Good milk froth can only be achieved with cold milk below 10 C Check the temperature of the milk The central dispenser with integrated cappucinatore is not correctly fitted and is taking in air Or the spouts are blocked Check whether the central spout has been assembled correctly Make sure that...

Page 63: ...ible Too many drinks have been made one after the other and the ground coffee chute is not closed or not properly closed Steam has risen up from the brew unit via the ground coffee chute and condensed under the cover Replace the lid on the ground coffee chute making sure it is properly sealed Water from making cof fee has collected on the worktop underneath the coffee machine This is not a fault W...

Page 64: ...ly Coffee flows very slowly out of the central spout The coffee machine needs descaling Descale the coffee machine Coffee is not flowing out of the central spout Or coffee is only being dispensed via one spout The central spout has a blockage Clean the coffee pipework see Cleaning and care Rinsing the machine If there is still no coffee coming out or coffee is only coming out of one side clean the...

Page 65: ...ows too quickly into the cup The coffee is too coarsely ground Set the grinder to a finer setting see Grinder setting The coffee trickles too slowly into the cup The coffee is too finely ground Set the grinder to a coarser setting see Grinder setting The crema on the cof fee or espresso is not as it should be The grinder setting is not correct Set the grinder to a finer or coarser setting The brew...

Page 66: ...our appliance Fabr SN Nr when contacting the Miele Customer Service Department This information can be found on the data plate Please note that telephone calls may be monitored and recorded for training purposes and that a call out charge will be applied to service visits where the problem could have been resolved as described in this booklet Warranty For information on the appliance warranty spec...

Page 67: ...energy consumption may increase if you change the settings for the timer This setting uses more energy appears in the display Switch the coffee machine off with the On Off button when it is not in use Change the setting for the Switch off after timer to 15 minutes The coffee machine will then switch itself off 15 minutes after the last drink was made or a sensor control was touched ...

Page 68: ...ontact Connection must comply with national and local safety regulations BS 7671 in the UK The fuse rating must be at least 10 A The socket should be next to the appliance and easily accessible where possible Do not connect the coffee machine to the mains electricity supply using a multi socket adapter or an extension lead These do not guarantee the required safety of the machine fire risk Do not ...

Page 69: ...lose the furniture front while the coffee machine is in use Please observe the following installation instructions The location of the machine must be dry and well ventilated The ambient temperature of the room in which the machine is used must be between 10 C and 38 C The machine must be set up on a level surface The surface must be water resistant If the machine is installed in a niche the niche...

Page 70: ...Dimensions INSTALLATION 70 a 241 mm b 360 mm c 460 mm ...

Page 71: ...mo block Dimensions W x H x D 241 x 360 x 460 mm Net weight 9 48 kg Connection cable length 120 cm Water container capacity 1 3 l Bean container capacity 200 g Waste container capacity max 6 portions of coffee grounds Central spout Height adjustable from 80 135 mm Grinder Steel conical grinder Grinder setting 5 settings Ground coffee amount max 12 g ...

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Page 75: ...2 Level 12 Menara Sapura Kencana Petroleum Solaris Dutamas No 1 Jalan Dutamas 1 50480 Kuala Lumpur Malaysia Phone 603 6209 0288 Fax 603 6205 3768 Miele New Zealand Limited IRD 98 463 631 Level 2 10 College Hill Freemans Bay Auckland 1011 New Zealand Tel 0800 464 353 Internet www miele co nz New Zealand Miele Pte Ltd 163 Penang Road 04 03 Winsland House II Singapore 238463 Tel 65 6735 1191 Fax 65 6...

Page 76: ...M Nr 11 551 630 00 en GB CM 5310 CM 5410 CM 5510 CM 5710 ...

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