Model 5001z Ow ner’s Manual
Page 12
* I f you have a problem w hich you believe requires service, please call first and
speak w ith a service technician. Many problems can be remedied over the phone
w ithout returning the unit for service.
I f after talking with technical support you still feel your unit needs to be returned for serv-
ice, follow the below instructions:
1. Pack the unit in its original box and packing. Then pack the original box in a
suitable shipping carton. Caution: I mproper packing may result in damage during
shipment.
2. I nclude the following:
a. full description of any problems
b. money order for $7.50 to cover shipping and handling (this may not be
required in some states)
c. daytime telephone number, name & address
3. For warranty service include a photocopy of the bill of sale from an authorized
dealer or other proof of purchase showing the date of sale.
4. You do not need to return accessory items (Fused DC power cord, mounting
hardware, Owners Guide) unless they might be directly related to the problem.
5. A flat rate of $45.00 will apply to repairs not covered by warranty or units
that are over three years old. Send only cashier’s check, money order or
Master Card or Visa card number.
Service and Technical Support
Service and Technical Support
