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Notes 

 

National service hotline

400-8899- 315

Service Guide 

Fault Handling 

Handling method 

Possible causes 

Fault phenomenon 

Safety Warning 

Safety Precautions 

Matters that may cause minor injury or property damage 

•  In the case of power up, do not plug or unplug the power cord with wet hands 

to avoid electric shock; 

•  Do not force the water tank to work in the case of no water; 

•  Do not add any additives not produced or supervised by the company to the 

water tank; 

•  Do not put or place anything or pets into the water tank; 

•  Do not add water to the atomization outlet; 

•  When the humidifier is working, do not touch the water in the water tray or the 

parts sank in the water; 

•  Do not cover the atomization outlet, and please keep it clear above the outlet; 

•  Do not replace the power cord without authorization, or connect the power cord 

halfway or use other appliances in parallel; 

•  Do not place the appliance near water source; 

•  Do not disassemble, modify or repair internal parts without authorization; 

•  Do not climb or sit on the appliance; 

•  Do store flammable or explosive materials around the humidifier. Do not place 

it near heat source; 

•  Do not directly flush the humidifier with water; 

•  Do not turn off the humidifier by unplugging the power cord directly.

•  Please use purified water for humidification; 

•  Please do not use a damaged or worn power cord; Do not replace the power 

cord without authorization. If the power cord is damaged, it must be replaced 

by the manufacturer, its service department or professional from similar 

department to avoid danger. 

•  The power must be cut off in thunderstorm; 

•  When an abnormal phenomenon (like a burnt smell) occurs, the operation 

must be stopped and the power supply is cut off. 

•   Please unplug the power cord and clean the water tank, when the appliance is 

not used for a long time; 

•  This appliance has aromatherapy function. If it is not used for a long time, you 

should first clean the aromatherapy cotton in the aromatherapy box and add a 

new aromatherapy liquid; 

•  To avoid bacterial growth, please always change the water in the water tank 

and the water in the water tray; 

•  When the appliance is moved, please unplug the power cord to keep the water 

tank stable and to prevent the water from overflowing in the water tank; 

•   If the appliance is tilted when filled with water, be sure to unplug the power 

cord immediately and send it for inspection. 

•  Suitable temperature for this product: 5

-40

; relative humidity: less than 

80% RH (please fill purified water with water temperature below 40

)

If the humidifier does not work properly after the following treatments, 

please contact the customer service center or local service station. 

The humidifier does not 

work 

The atomized water is 

smelly 

The humidifying effects 

are not ideal. 
There is abnormal 

noise
The water tank shows 

water shortage, but is 

filled with water; the 

humidifier does not 

work for a long time. 

The display screen 

shows "--"

The display screen 

shows "P1" 

The power plug is not plugged well 

There is no water in the water tank 

The water tank is not in place 

The water is dirty or storage duration 

is too long 

The air inlet filter is blocked by dust 

The appliance is not in place, tilted or 

unstable 
Excessive tilting of the appliance at 

an angle causes the water level in 

the water tank to be judged as low 

water level, so the appliance 

automatically starts protection mode 

and stops. 
The water tank is short of water and 

the water in the tank is flowing to the 

water tray 
The water tank is short of water 

The power plus is plugged well 

The water is added to the tank 
The water tank is fastened in 

place 
The clean water is refilled, or 

the water tank and water tray 

are cleaned 
Clean the filter screen 

The appliance is placed on a 

solid surface or a flat place 

The appliance is put on a flat 

and firm place, and kept steady 

It does not need to be handled 

The water is added to the tank 

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