WARRANTY
1. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, BIG W is entitled to choose
between providing you with a repair, replacement or refund. To obtain compen-
sation, you would need to provide documentary evidence of the loss or damage
suffered, and documentary evidence that such loss or damage was a reason-
ably foreseeable consequence of a failure by BIG W to comply with a consum-
er guarantee under the Australian Consumer Law. Such evidence may include
photographs, statutory declarations, receipts or reports (eg from your doctor),
depending on the loss or damage.
2. In addition to all rights and remedies to which you may be entitled under the
Competition and Consumer Act 2010 (Commonwealth), and any other relevant
legislation, the manufacturer warrants this product to be free from defects in
materials or workmanship for a period of 24 months from the date of purchase.
3. In order to claim under this warranty you will need to bring the product to any
BIG W store, along with proof of purchase (typically this will be a receipt). Any
cost incurred by you in bringing the product to the service desk will be borne by
you. We will then, at our option, either repair or replace the product, or refund
your money and take back the product – in accordance with our Returns Policy,
a copy of which is available at our return desk
4. Our liability under this manufacturer’s warranty is subject to us being satisfied
that a defect was caused by defective workmanship or materials, and was not
caused by or substantially contributed to by other factors, or circumstances
beyond our control, including (but not limited to) defective installation, mainte-
nance or repair, alteration or modification of the product in a manner not
recommended by the manufacturers or any neglect, misuse or excessive use.
5. The benefits conferred by this manufacturer’s warranty are in addition to all
rights and remedies conveyed by the Competition and Consumer Act 2010
(Commonwealth), and any other statutory rights to which you may already be
entitled, and this warranty does not exclude, restrict or modify any such rights
or remedies that are implied by law.
6. This warranty is provided by BIG W of 1 Woolworths Way, Bella Vista NSW
2153, Phone: 1300 244 999.
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