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Troubleshooting
Problem
Solution
The stick vac is not
cleaning well.
1.
Empty the dust cup
2.
Remove excess dust from the filters
3.
Wash the filters
4.
Check for blockages
The stick vac has
stopped or won’t
work.
1.
Charge the vac (check the mains socket
works and the switch is turned on)
2.
It might be blocked
- check items 1 to 4 above
3.
Product self-protection activated. Switch off
the vac and leave the motor to cool for an
hour then try using again.
The lights on the
floor head turn off
and/or the motor
overheat light
illuminates red.
1.
The floor head is blocked, refer to the
‘Removing and cleaning the floor head and
roller brush’ section of this manual.
2.
The roller brush motor has become
overheated due to heavy loading. This
might be due to extended use on a long pile
carpet or loose rug. Leave the vac to cool
for an hour then use the eco mode rather
than the max mode.
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