If you reconnect the headset to the Chatpad and the audio still isn't working, see
Connecting a
compatible headset to Xbox One
to make sure your headset is compatible. If your headset is
compatible, try the next solution.
Solution 3: Update your controller
1.
Plug your Chatpad into the controller.
2.
Press the
Xbox
button to open the guide.
3.
Select
Settings
.
4.
Select
All Settings
.
5.
Select
Kinect & devices
.
6.
Select
Devices & accessories
.
7.
Select your controller.
8.
Under
DEVICE OPTIONS
, select
Update
.
9.
Following the instructions to complete the update.
For more information, see
Update your Xbox One Controller
.
Solution 4: Update your console
Your console must have a November 2015 (or later) update. For more information, see
Xbox
One operating system versions and system updates
.
If the keyboard still doesn't work, try the next solution.
Solution 5: Power cycle your console
Select
Settings
,
Power & startup
, and then the
Restart Now
button to shut down and restart
your Xbox One console.
Keyboard does not work but audio does work
Solution 1: Disconnect and reconnect the chatpad to your controller
1.
Disconnect the chatpad from the controller.
2.
Reattach the chatpad, pressing it firmly into the controller to ensure a good connection. It
is connected if the green LED flashes once.
If the keyboard still doesn't work, try the next solution.
Solution 2: Try another game
