6
Microsoft Product Support Services in the United States and
Canada
The services and prices listed are available in the United States and Canada only.
Support outside the United States and Canada may vary. Microsoft support services
are subject to then-current prices, terms, and conditions, which are subject to change
without notice.
Self-help
Help yourself with Microsoft Personal Online Support. Go online and get the most up-
to-date answers from Online Support at:
http://microsoft.com/support/
No-charge assisted personal support
If you acquired this product as a standalone retail product, you are eligible for 90 days
(starting the first day you contact a Support Professional) no-charge assisted Personal
Support for this product during business hours. You may receive no-charge personal
support via the Web or telephone. Be prepared to provide your Product ID (“PID”)
number. For Hardware, the PID is a 20-digit number that is typically located on the
bottom of the hardware device or within the battery compartment of the hardware.
In the United States:
(425) 635-7040
Regular business hours for no-charge assisted Personal Support are 5:00 A.M. to 9:00
P.M. Pacific time, Monday through Friday, and 9:00 A.M. to 3:00 P.M. Pacific time,
Saturdays (excluding holidays). This number is based in Redmond, Washington so your
phone company may charge you for your call. Contact your long distance provider for
rate information.
In Canada:
(905) 568-3503
Regular business hours for no-charge assisted support are 8:00 A.M. to 8:00 P.M.
eastern time, Monday through Friday (excluding holidays). This number is based in
Mississauga, Ontario, so your phone company may charge you for your call. Contact
your long distance provider for rate information.
Paid assisted personal support
If you need help after hours, or if you have used up or are not eligible for no-charge
Personal Support, you can use Pay-Per-Incident Support via Personal Online Support or
telephone. Support fees are billed to your VISA, MasterCard, or American Express card.
In the US: $35 US per incident. In Canada: $45 CDN + tax per incident. Both available
24 hours a day, seven days a week, including holidays.
In the United States:
(800) 936-5700
. Available 24 hours a day, seven days a week,
including holidays.
In Canada:
(800) 668-7975
. 8:00 A.M. to 8:00 P.M. eastern time, Monday through
Friday only.
Text telephone (TTY/TDD) is available 24 hours a day, 7 days a week including
holidays. In the United States and Canada, call: (425) 635-4948.
Assisted support via the Web
Web-based support on Microsoft’s Personal Online Support is available 24 hours a
day, 7 days a week. For information on submitting a no-charge or paid incident via the
Web to a Microsoft Support Professional, go to:
http://microsoft.com/support/
