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Reference
Warranty
WARRANTY FOR MICROHEAT TECHNOLOGIES PTY LTD CONTINUOUS FLOW ELECTRIC HOT WATER
HEATER (CFEWH) SERIES.
For the MicroHeat Technologies Pty Ltd Continuous Flow Electric Water Heater SERIES (“CFEWH”), MicroHeat will repair or, if necessary,
at its sole discretion, replace the CFEWH, which falls within the Warranty Periods and Territory specified below, subject to the warranty
conditions and the warranty exclusions.
Warranty Period within Australia, New Zealand and Papua New Guinea is 3 years from the date of purchase by the consumer as defined
by the Competition and Consumer Act 2010 (Cth).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
It is the responsibility of the consumer to provide proof of purchase within the Territory.
WARRANTY CONDITIONS
1. This warranty is applicable only for CFEWH appliances.
2. The CFEWH must be installed in accordance with the
MicroHeat CFEWH Installation Instructions, to be supplied with
the CFEWH water heater, and in accordance with all relevant
statutory and local requirements of the Country or State in which
the CFEWH is installed.
3. Where a failed component or CFEWH is replaced under
warranty, the balance of the original warranty period will remain
effective. The replaced part or CFEWH does not carry a new
warranty.
4. Where a failed component or CFEWH is replaced or repaired
under warranty, MicroHeat will incur all associated costs.
However, where the CFEWH is installed outside the boundaries
of a metropolitan area to be defined by MicroHeat or further than
35 km from an Accredited Service Agent, the cost of transport,
insurance and travelling costs between the nearest MicroHeat
Accredited Service Agent’s premises and the installed site shall
be the owner’s responsibility.
5. Where the CFEWH is installed in a position that does not allow
safe, ready access, the cost of accessing the site safely, including
the cost of additional materials handling and/or safety equipment,
shall be the owner’s responsibility.
6. The warranty only applies to the CFEWH and therefore does
not cover any plumbing or electrical parts supplied by others and
not an integral part of the CFEWH, e.g. pressure limiting valve;
tempering valves; isolation valves; shut off valves; electrical
switches; electrical cabling; pumps or fuse.
7. The benefits of this warranty are in addition to other rights and
remedies of the consumer under laws in relation to the goods and
services to which the warranty relates.
8. The CFEWH must be sized to supply the hot water in
accordance with the guidelines in the MicroHeat CFEWH
literature.
PROCEDURE FOR HONOURING WARRANTY
1. To initiate a claim for a warranty against defects, the consumer
shall contact:
MicroHeat Technologies Pty Ltd
Unit 6, 38-42 Sabre Drive
PORT MELBOURNE VIC 3207
AUSTRALIA
Phone: (03) 9681 7088
2. The process will then follow the MicroHeat Product Warranty
Flow Chart to assess whether the product is under warranty.
WARRANTY EXCLUSIONS
Repair and replacement work will be carried out as set out in
the MicroHeat warranty. However, the following exclusions may
cause the MicroHeat warranty to become void and may incur a
service charge and/or cost of parts:
1. Accidental damage to the CFEWH or any component, including:
Acts of God; failure due to misuse, abuse, fire or flood damage;
incorrect installation; damage as the result of transportation,
removal or storage; attempts to repair the CFEWH other than by
a MicroHeat Accredited Service Agent, the MicroHeat Service
Department or a repairer not approved by MicroHeat.
2. Where it is found there is nothing wrong with the CFEWH
water heater; where the complaint is related to circumstances
where there is no flow of hot water due to faulty plumbing;
where water leaks are related to plumbing and not the CFEWH
or CFEWH components; where there is a failure of electricity or
water supplies; where the supply of electricity or water does not
comply with relevant standards, codes or acts, MicroHeat may
then charge the consumer a nominal service charge if inspection
reveals no fault with the CFEWH unit or its installation.
3. Where the CFEWH or CFEWH component has failed directly
or indirectly as a result of excessive water pressure in excess
of 10bar; incorrect pressure limiting valves; incorrect tempering
valve settings; temperature input in excess of 85ºC and/or
excessive thermal input; blocked outlet; corrosive atmosphere;
foreign matter in the water supply; or ice formation in the pipe
work to or from the CFEWH water heater.
4. Where the CFEWH is located in a position that does not
comply with the MicroHeat CFEWH Installation Instructions
or relevant statutory requirements, causing the need for major
dismantling or removal of cupboards, doors or walls, or use of
special equipment to bring the CFEWH to a serviceable position.
5. Repair and/or replacement of the CFEWH due to the effects
of either corrosive water or water with a high chloride or low pH
level caused by unnatural circumstances or when the CFEWH has
been connected to a water supply with water conductivity levels
that are outside the range of water conductivity outlined in the
Installation Instruction Manual.
Subject to any rights you have under Australian Consumer Law
or other statutory provisions to the contrary, this warranty
excludes any and all claims for damage to furniture, carpets,
walls, foundations or any other consequential loss either directly
or indirectly due to leakage from the water heater, or due to
leakage from fittings and/or pipe work of metal, plastic or other
materials caused by water temperature, workmanship or other
modes of failure.
CFEWH SERIES 1-10 | INSTALLATION Manual ©2014
| MicroHeat Technologies Pty ltd
