manualshive.com logo in svg

Microcom 485TM, Operator'S Manual

Share
Download
Microcom 485TM Operator'S Manual Download Page 64

Troubleshooting 

 

Chapter 5 

5-2 

 

485TM Operator’s Manual - 880063-0100   

The status indicator light is solid amber in color: 

 

ü

  Indicates that the printer is the Bootloader, make sure that an application has been 

installed. 

 

ü

  Contact your Service Representative. 

 

The status indicator light is solid red in color: 

 

ü

  The printer has an error and requires service before printing will continue. 

 

ü

  Verify that media has been loaded in the printer properly. 

 

ü

  Press the print button to attempt to clear the error. 

 

ü

  Cycle power to reset the printer. 

 

The status indicator light is flashing red in color: 

 

ü

  Generally due to a power fail error. 

 

ü

  Verify that the AC line-voltage is present at the AC outlet. 

 

ü

  Cycle power. 

 

Summary of Contents for 485TM

Page 1: ...485TM DIRECT THERMAL PRINTER OPERATOR S MANUAL PART NUMBER 880063 0100 January 3 2018 CPC Copyright 2018 by Microcom Corporation Lewis Center Ohio All rights reserved Printed in the United States of A...

Page 2: ......

Page 3: ...or any damages resulting in the use or misuse of this product The exclusion or limitation involving consequential or incidental damage does not apply to all states therefore limitation mentioned above...

Page 4: ......

Page 5: ...3 3 4 1 USB HID 3 4 3 4 2 USB CDC ACM 3 4 3 4 2 1 USB CDC ACM Windows Installation 3 4 3 4 2 2 USB CDC ACM Linux Installation 3 4 3 5 Host USB Interface 3 5 3 6 Ethernet Communication Interface 3 5 3...

Page 6: ...13 Printing Preferences Modification tab 3 29 3 15 13 1 Modification No of Labels 3 29 3 15 13 2 Modification Print Speed inch s 3 29 3 15 13 3 Modification Disable Status 3 29 3 15 14 Printing Prefer...

Page 7: ...al Printer Cleaning Card 4 1 4 3 Internal Cleaning 4 3 4 4 Print Head Maintenance 4 4 4 5 Replacing the Drive Roller 4 5 4 6 Adjusting Printhead Pressure 4 7 CHAPTER 5 TROUBLESHOOTING 5 1 5 1 Troubles...

Page 8: ...iv 485TM Operator s Manual 880063 0100...

Page 9: ...e printer uses the same reliable print mechanism found in the Model 428TM and 438TM printers The print mechanism has been designed with a 4 printhead capable of printing up to 8 per second and is avai...

Page 10: ...vi 485TM Operator s Manual 880063 0100...

Page 11: ...ernet Ports Flow Control CTS RTS Hardware Baud Rate Up to 115200 Parity Odd Even and None Data Bits 7 or 8 Table 1 1 General Specifications NOTE Listed specifications are based on a standard print mec...

Page 12: ...um Media Thickness 011 28 mm Maximum Media Width 4 375 111 mm NOTE The printers may print on thicker media types depending on the pliability of the material however this requires testing and evaluatio...

Page 13: ...onts label formats and graphics in both volatile RAM and non volatile FLASH memory Rotated 0 90 180 and 270 2 3 Bar codes One dimensional Code 39 Interleaved 2 of 5 Code 128 A B C and Auto Code 93 Cod...

Page 14: ...st adjustment Detects label gap black line and blow hole using reflective and transmissive sensors Internal statistical counters for inches and labels printed Remote printer interrogation On site prog...

Page 15: ...e a damage claim After the printer is removed from the container s verify that all the items on the packing list are present and in good condition The picture below See Figure 3 1 shows a 438TC and op...

Page 16: ...to Table 3 1 below for correct cable configurations The factory settings unless otherwise requested are set at 115200 baud 8 data bits 1 stop bit and no parity with hardware handshaking enabled The b...

Page 17: ...2 RS 232 Serial RJ 12 The printer is configured with a DB9 RS232 connecter by default but may be also configured with the optional RJ12 connector The figure below shows the wiring diagram of the RJ12...

Page 18: ...Printer If it does not show up disconnect the USB cable from the host and then reconnect the cable to reload the driver After the driver is installed connect to the printer just like you would a stan...

Page 19: ...ating the printer s application Bootloader and the fonts stored in the printer Contact your Sales Representative for additional information 3 6 Ethernet Communication Interface The printer is configur...

Page 20: ...or The RJ12 adapter 060437 1000 is available as an optional component for these applications RJ12 Wire Color DB 15 1 WHITE X 2 BLACK 1 3 RED X 4 GREEN 2 5 YELLOW 3 6 BLUE X Table 3 2 RJ12 Adapter Pin...

Page 21: ...es until you feel resistance 4 Once the printer detects paper in the printer it will automatically feed and align the paper so that it is properly positioned 5 If the Autoload feature is disabled you...

Page 22: ...the Print Button and the Status Indicator Light Figure 3 7 Print Button and Status Indicator Light 3 10 1 Print Button Operation Description Button Press A button press is used to generate a Test Tic...

Page 23: ...t on how the Print Button and the Status Indicator Light operate This section is intended to provide the user with an explanation of these different modes 3 11 1 Ready Mode GREEN The printer is in the...

Page 24: ...factory default parameters until the printer has been reset using a soft reset or by cycling power The printer will then return to the configuration shown on the Status Label 3 11 3 1 Entering Diagno...

Page 25: ...n conjunction with the Top Of Form operation A TOF is when the printer uses the sensor to detect the edge of the media and retracts the configured distance See the D121 and D123 commands for more deta...

Page 26: ...Option The printer may be configured with an optional media holder for media wound on rolls The holder is designed to hold media cores of 1 5 or larger and contains media guides intended to help prev...

Page 27: ...eing used the wristband option should be installed The wristband guide is inserted into the media guide and is locked into place Figure 3 12 Wristband Media Adapter Wristband Guide Insert into media g...

Page 28: ...and press the feed button while observing the status light for media loading setup and servicing the printer Space to open clean the print head or remove jams and replace the print head The media path...

Page 29: ...kiosk to keep out dust which shortens print head life and affects print quality and chemicals such as cleaning solutions like ammonia or bleach Air flow within the kiosk should not pull exhaust heat f...

Page 30: ...d be the box that fits into a shoe provided by the stock converter Always test and observe the media for these types of problems Fan fold media can un fold differently at the beginning and end of the...

Page 31: ...ircuit boards Enough slack is needed to disconnect the printer or their kiosk components for servicing Allow for movement needed to access the cable locks or slide the printer out Avoid electrical noi...

Page 32: ...er chassis using a closed loop connector Measure the resistance with an ohm meter to ensure proper grounding The same ground MUST be used for the printer printer power supply and any device PC USB hub...

Page 33: ...o be used on a USB connection the appropriate USB driver must be installed before the printer is able to be used with the driver The X38 based products use an FTDI based driver while the X85 based pro...

Page 34: ...880063 0100 3 Wait for the installer to finish setting up the driver files 4 Select the New install or Uninstall existing driver if already running a Qualsoft version or if installing more than one p...

Page 35: ...Chapter 3 Getting Started 485TM Operator s Manual 880063 0100 3 21 5 Select the Model number of the printer being installed 6 Select the communication port that is going to be used with the printer...

Page 36: ...3 3 22 485TM Operator s Manual 880063 0100 7 Select next to start the installation 8 Once the installation is complete select Exit to finish the installation 9 Select OK if prompted to restart and co...

Page 37: ...The example below also shows a Microcom Thermal Printer under Unspecified devices This is the USB driver that is loaded when the printer is powered on and the printer USB port is connected to the prin...

Page 38: ...Printer Properties Page General tab This opens the printer properties page From this screen Print Test Page may be selected to generate a test page that is sent to the printer The test page is printe...

Page 39: ...Started 485TM Operator s Manual 880063 0100 3 25 3 16 4 Printer Properties Page Ports tab Selecting the Ports tab at the top allows the printer port to be changed if connecting to a different printer...

Page 40: ...ences icon at the bottom left of the Printing properties window opens the driver About tab This shows the driver version number and release date 3 16 6 Printing Preferences Print tab The Print tab sho...

Page 41: ...d width This tab is automatically set when selecting the printer model to install and should be ignored This screen is typically used for development testing and custom solutions 3 16 7 Print tab Half...

Page 42: ...es page allows for dithering options and additional image manipulation to alter the image that is produced and printed 3 16 9 Print tab User Commands The User commands tab allows for the user to pass...

Page 43: ...ed The A image shows the rotation setting impact 3 16 10 2 Paper tab Units This is used to select the units that the driver uses for most measurements Some units are in dots or pixels and should be en...

Page 44: ...16 11 1 Media tab Settings The Settings control the Type of registration that the printer will use to align the media being used and the Darkness of the image being printed 3 16 11 1 1 Settings Type T...

Page 45: ...is a dispense mode that does use the printer s label present sensor The printer will print a job and then advance the job by the Dispense Distance A second job will not be processed until the printed...

Page 46: ...tive sensor and the Transmissive Gap sensor Please review the printer manual for more information regarding the correct value for the Dot2Gap The value entered is in dots or pixels 3 16 11 2 8 Feed Op...

Page 47: ...ugh and disabled When selecting Enabled the printer with presenter would present the media using the other fields for operation while selecting Passthrough mode will simply cause the presenter to run...

Page 48: ...Typically these values do not need to be adjusted for the presenter to function 3 16 13 Printing Preferences Modification tab This tab is used to control the number of copies print speed and port mon...

Page 49: ...Chapter 3 Getting Started 485TM Operator s Manual 880063 0100 3 35...

Page 50: ...are contained within a MDS file and may be restored or configured if imported using the Restore feature 3 16 14 2 Save Restore Save settings to file This is used to export or save the current setting...

Page 51: ...is reported 3 16 15 6 PRINTER_STATUS_USER_INTERVENTIO N This message indicates that the printer is in an error condition that needs to be corrected before the printer may continue The LDS1 messages t...

Page 52: ...connection to a computer With the exception of RS 232 all of these interfaces can be enabled disabled on the printer To determine which interfaces are enabled a diagnostic label may be printed by pow...

Page 53: ...et while in FGL mode or a double press while in Graphics mode 3 17 1 3 Configuration Application Ethernet If your Microcom 485 and computer share an ethernet network connection the 485 Configuration A...

Page 54: ...ill undo all the changes even if the Apply button has been clicked 3 17 2 3 Saving loading configuration files A configuration file is generated by the application when the Save button is clicked or w...

Page 55: ...As Needed Interior Cleaning Compressed air static protected vacuum cleaner soft bristle brush and or lint free cloth dampened with Isopropyl Alcohol As Needed Exterior Cleaning Lint free cloth dampen...

Page 56: ...time Follow the steps below for the proper cleaning procedure 1 Remove any installed media 2 Dampen both sides on one end of the cleaning card with isopropyl alcohol or use a pre moistened cleaning c...

Page 57: ...ee times each Extremely dirty cards should be disposed of immediately 4 3 Internal Cleaning The overall internal cleaning of the printer is important to help reduce the dust and other contaminates res...

Page 58: ...y gently rubbing the swab down the length of the print head dot row Allow for the alcohol to evaporate then repeat if necessary 3 Reinstall media and run labels to check print quality 4 If poor print...

Page 59: ...s equipped with an easy replaceable drive roller assembly 1 Release the Print Head Assembly and rotate to the open position 2 Unscrew the Cutter or Tear Assembly using the mounting screw that is locat...

Page 60: ...Removing the Platen 4 Replace the assembly with a new platen assembly making sure that the bushings snap into the sheet metal 5 Reattach the cutter or tear assembly taking care to locate the top lip o...

Page 61: ...hen the media being used is 2 wide or less Extra drag on the platen may cause feeding issues if a heavy spring pressure is used with the narrow stock types The heavy spring pressure is typically used...

Page 62: ...Printer Maintenance Chapter 4 4 8 485TM Operator s Manual 880063 0100...

Page 63: ...unication port on the host computer Verify that the host communication port is functioning properly Verify that the printer and the host communication parameters are set correctly Verify that nothing...

Page 64: ...entative The status indicator light is solid red in color The printer has an error and requires service before printing will continue Verify that media has been loaded in the printer properly Press th...

Page 65: ...Roller 4 1 7 5 DSR 7 5 DTE 7 5 DTR 7 6 Electrical 1 1 Ethernet 7 6 Fanfold media 7 6 Flash Memory 1 1 FLASH memory 7 6 Flow Control 1 1 3 2 Fonts 2 1 GND 7 6 Graphics 2 1 Guillotine cutter 7 6 Humidit...

Page 66: ...epth 1 1 Printer Height 1 1 Printer Weight 1 1 Printer Width 1 1 Printhead 7 5 7 7 Return Material Authorization 7 3 Rolled media 7 6 Rotary Cutter 7 6 RS 232 7 6 RS 232 signals CTS 7 5 DCD 7 5 DCE 7...

Page 67: ...10 TOF Top Of Form Sensor 3 12 Figure 3 11 Rolled Media Holder 3 12 Figure 3 13 Wristband Media Adapter 3 13 Figure 4 1 Releasing the Printhead Assembly 4 2 Figure 4 2 Rotate the Printhead Assembly to...

Page 68: ...6 4 485TM Operator s Manual 880063 0100...

Page 69: ...1 1 Table 1 2 Printing Specifications 1 1 Table 1 3 Media Specifications 1 2 Table 3 1 RS 232 Cable Configurations 3 3 Table 3 2 RJ12 Adapter Pin out 3 6 Table 3 3 Print Button Description 3 8 Table 3...

Page 70: ...6 6 485TM Operator s Manual 880063 0100...

Page 71: ...e the user shall be responsible for Microcom Corporation s customary charges for labor and materials to repair such defects MICROCOM CORPORATION S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO FURNI...

Page 72: ...7 2 485TM Operator s Manual 880063 0100...

Page 73: ...d by the customer Receiving a Return Material Authorization RMA number 1 To receive an RMA number either complete the online RMA request form located at Microcom s website www microcomcorp com or cont...

Page 74: ...7 4 485TM Operator s Manual 880063 0100...

Page 75: ...r Detect A status signal from the printer to the host PC that tells the PC DTE that the printer is powered up This signal is 5Vdc when the printer is turned ON DCD leaves the printer on pin 1 of the R...

Page 76: ...illotine cutters can make partial cuts a special blade is required Cuts paper weights in the range of 60 100 gm m2 LDS Label Design Software This is the resident control software language that is used...

Page 77: ...powers down The 428M printers use a 512Kbyte SRAM configured as 256K x 16 Tag stock Media that typically has no adhesive backing thicker in nature and generally is a fanfold type media Thermal print...

Page 78: ...7 8 485TM Operator s Manual 880063 0100...

Page 79: ...________________________________________________________ _________________________________________________________________________ _____________________________________________________________________...

Page 80: ...7 10 485TM Operator s Manual 880063 0100...

Page 81: ......

Reviews:

No comments

Brands by name

Popular brands

Load more brands