Troubleshooting
Fault
Possible Causes
Solution
Display doesn't light up
Display error code
Kettle does not heat
Power plug is not properly plugged in
Power plug is deformed
Base is not genuine
Error code E1: Faulty temperature sensor
Error code E2: Overheated
Replace power outlet
Properly plug in the power plug
Contact after-sales service
Use the base that came with
the kettle
Contact after-sales service
Contact after-sales service
Water does not boil
or not stop boiling
App connection error
Faulty circuit board
Faulty heating element
Faulty thermostat
Faulty NTC temperature sensor
Faulty circuit board
Phone's Bluetooth is disabled
Faulty control board
Contact after-sales service
Contact after-sales service
Contact after-sales service
Contact after-sales service
Contact after-sales service
Enable phone's Bluetooth
Contact after-sales service
Power outlet is damaged or doesn't make
proper contact
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