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Troubleshooting
If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE
WHAT TO DO
Battery exhausted.
Replace the battery.
Test strip inserted upside
down or incompletely.
Insert the test strip with contact bars
end first and facing up.
Defective meter or test strips. Please contact customer services.
If the test does not start after applying the sample:
POSSIBLE CAUSE
WHAT TO DO
Defective test strip.
Repeat the test with a new test strip.
Sample applied after
automatic switch-off (3
minutes after last user action).
Repeat the test with a new test strip.
Apply sample only when flashing “ ”
appears on the display.
Defective meter.
Please contact customer services.
If the control solution testing result is out of range.
POSSIBLE CAUSE
WHAT TO DO
Error in performing the test.
Read instructions thoroughly and
repeat the test again.
Control solution vial was
poorly shaken.
Shake the control solution vigorously
and repeat the test again.
Expired or contaminated
control solution.
Check the expiry date of the control
solution.
Control solution that is too
warm or too cold.
Control solution, meter, and test
strips should be at room temperature
(68°F ~ 77°F / 20°C ~ 25°C) before
testing.
Defective test strip.
Repeat the test with a new test strip.
Meter malfunction.
Please contact customer services.
Improper working of meter
and test strip.
Please contact customer services.