14
Troubleshooting
V
OLUME
AND
D
ISTORTION
P
ROBLEMS
Should these steps fail to correct the problem, or should the announcer not perform as expected, contact Technical
Support. MetaSound technicians are available Monday through Friday between 6:00 A.M. and 6:00 P.M. Pacific Time.
You can also contact MetaSound Technical Support by sending a fax or an E-mail.
Problem
Possible Solution
Voice Messages play but music
doesn’t.
If the music comes from an external music source, it might be discon-
nected, the volume might be turned off, or the external music source
might be off.
On-Hold volume is too loud.
When checking the volume from an outside line, be sure not to use a cel-
lular telephone. See also “Adjusting volume levels” on page 10.
Music and Voice Messages are dis-
torted.
Check the
master
volume. If the
master
volume is at the maximum set-
ting, it can distort the audio.
No Music or Voice Messages can be
heard when on hold.
1. Check the audio cable connection between the
WebCaster
and the
MOH port.
2. If the audio cable is connected to the 600
Ω
output, switch it to the
8
Ω.
Volume is too low.
1. Check the
master
volume setting.
2. If the audio cable is connected to the 600
Ω,
switch it to the 8
Ω
and
see if the level improves. (Most installations use the 600
Ω.)
Technical Support
(888) 324-5033
Technical Support FAX
(408) 363-6015
E-mail [email protected]
Website
www.metasound.com
trouble.fm Page 14 Wednesday, February 2, 2000 11:40 AM
