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plastic_wc.book Page i Wednesday, February 2, 2000 10:32 AM
Page 1: ...or audio level 1 2 V D C te l o u t te l in e x te rn a l m u s ic 6 0 0 Ω 8 Ω U R M m a s te r b a c k g ro u n d e x te rn a l o ff o n volume control WEBCASTER plastic_wc book Page i Wednesday February 2 2000 10 32 AM ...
Page 2: ...liquids Do not plug the WebCaster into a digital telephone line SAVE THESE INSTRUCTIONS WebCaster Data Record key information about your WebCaster here for future reference Serial Number Date Installed Installed By Copyright 2000 MetaSound Systems Inc All Rights Reserved 2000 MetaSound Systems Inc No part of this publication may be reproduced transcribed stored in a retrieval system or translated ...
Page 3: ...ine 4 Connect to power 5 Verify the production 5 Connect the Music On Hold port 6 Verify volume levels 7 Using the WebCaster 8 Creating User Recorded Messages 8 Adjusting volume levels 10 Connecting external music sources optional 11 Troubleshooting 12 FCC and Industry Canada Compliance 15 FCC Registration and Requirements 15 Index 17 plastic_wcTOC fm Page iii Wednesday February 2 2000 11 14 AM ...
Page 4: ...iv Table of Contents plastic_wcTOC fm Page iv Wednesday February 2 2000 11 14 AM ...
Page 5: ...ustry provider of Digital Audio Marketing solutions for in queue environments By defining this effective new marketing medium and media services niche MetaSound quickly became the industry leader MetaSound s mission is to revolutionize the way companies market to their targeted captive in queue audi ence The WebCaster is part of MetaSound s in queue audio services that offer a highly reliable scal...
Page 6: ... v e l Q u i c k i n s t a l l G u i d e U s e r s M a n u a l WebCaster 1 8 Inch Mini Adapter Handset and Cord 12 VDC Power Supply Audio Cable with RCA Connectors Telephone Line Cord Quick Install Guide and Mounting Template User s Manual F A X B a c k F o r m Fax Back Form 600Ω U R M m aste r back gro und exte rn al on off 8Ω exte rn al m usic te l in te l out 12 V D C volume control pinstall fm...
Page 7: ... choose the side mount the cords hang straight down 1 Locate the Mounting Template in your packing materials 2 Determine which mounting direction you prefer 3 Use the Mounting Template to mark the location for the wood screws 4 Screw the two wood screws provided into the wall leaving 1 4 inch head room 5 Hang the WebCaster over the heads of the screws connecti on indicato r a u d i o l e v e l tel...
Page 8: ... 1 Connect the analog line to tel in on the WebCaster You might need to install an RJ 11 jack if one is not already available As an optional step you can use the supplied telephone line cord to connect the tel out jack on the Web Caster to the input of any analog device 12 VDC tel out URM 600Ω 8Ω master back ground external tel in external music off on volume controls Analog Telephone Line TELEPHO...
Page 9: ...y downloading a production While downloading the WebCaster plays a pre programmed default production When the download completes the green connection indicator stays on solidly indicating a successful download If the download fails the connection indicator goes off and the WebCaster attempts to connect again after 2 to 3 minutes While a production is playing the three audio level lights on the fro...
Page 10: ...n the other end of the RCA cable Most telephone systems use 600Ω Please check your telephone system s Product Manual for details If you have standard analog telephones instead of a telephone system you need an MOH adapter Contact MetaSound Technical Support for more information See page 14 for contact information 12 VDC tel out URM 600Ω 8Ω master back ground external tel in external music off on T...
Page 11: ...evels from the outside line use the master volume to adjust the overall volume Do not use cellular telephones to test for volume 2 Ensure that both Voice Messages and music are at comfortable levels For further details on volume adjust ment see Adjusting volume levels on page 10 pinstall fm Page 7 Wednesday February 2 2000 11 28 AM ...
Page 12: ...SFULLY RECORDING A URM Your URM can be up to 25 seconds long before it cuts off We recommend that you write a short script and practice recording it using the following tips You need the telephone handset provided to record a URM 1 Hold the handset close to your mouth 2 Speak in your normal tone of voice A recording that is too loud can cause distortion while a recording that is too soft might not...
Page 13: ...e minute If you have problems with the URM see Troubleshooting on page 12 PLAYING A URM After recording a URM you can replay it by 1 Plugging the handset into the WebCaster 2 Turning up the speaker volume and listening for the end of the Voice Messages 3 Pressing the URM button once 4 Listening to the URM through the handset 5 Turning down the volume on the local speaker ERASING A URM It isn t nec...
Page 14: ...olume adjusts the level of music playing behind the Voice Messages Because the default setting plays music along with voice you might want to adjust this volume so that you hear no music in the background when Voice Messages are playing If you have a special type of mixed production combined music and voice such as a radio spot this volume control has no affect because the production is treated as...
Page 15: ...played MetaSound offers licensed music for our clients productions Please contact MetaSound for more information on the legal use of music Contact information is found on page 14 1 Contact MetaSound by telephone fax or E mail and request that the External Music feature be enabled for your announcer MetaSound notifies you when your WebCaster is ready 2 Turn on the external music device 3 Plug the e...
Page 16: ...nit is playing its fixed production while it downloads the new production 2 If the green communications LED is on solid indicating that the pre vious download was successful it might be because the new produc tion was not ready to be downloaded when the unit last connected 3 If the green communications LED is off the previous attempt to download the production failed Check the telephone line conne...
Page 17: ...on is ignored if a normal Voice Message is playing 2 Try the double press of the URM button again To erase the URM you must press the URM button in rapid succession 3 Press the URM button once and listen for the URM through the hand set If the URM doesn t play it is already blank The red light doesn t light when I try to record 1 Ensure the Voice Message is complete before recording The URM button...
Page 18: ...he volume from an outside line be sure not to use a cel lular telephone See also Adjusting volume levels on page 10 Music and Voice Messages are dis torted Check the master volume If the master volume is at the maximum set ting it can distort the audio No Music or Voice Messages can be heard when on hold 1 Check the audio cable connection between the WebCaster and the MOH port 2 If the audio cable...
Page 19: ...er will be required to correct the interference at the user s expense CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY METASOUND COULD VOID THE USER S AUTHORITY TO OPERATE THIS EQUIPMENT FCC RULES PART 68 1 FCC Part 68 Registration The WebCaster modem complies with FCC Rules Part 68 On this equipment is a label which contains among other information the FCC Part 68 registration number 2 REN The ...
Page 20: ...possible the telephone company will notify you in advance If advance notice is not practical they will notify you as soon as possible You are also informed of your right to file a complaint with the FCC 5 Telephone Company Facility Changes The telephone company can make changes in its facilities equipment operations or procedures that can affect the operation of your equipment If they do you shoul...
Page 21: ...rnet server 5 M master volume 10 mixed productions 10 mounting 3 O overview 1 P playing a URM 9 power supply 5 product background 1 product contents 2 production length 5 R RCA cable 6 recording a URM 8 regulatory information 15 ringer equivalence number REN 15 RJ 11 jacks 4 S safety instructions ii server not ready 5 speaker volume 5 10 support hours 14 T technical support 14 tel in jack 4 tel ou...
Page 22: ...18 Index plastic_wcIX fm Page 18 Wednesday February 2 2000 11 41 AM ...
Page 23: ...WEBCASTER PN LIT0002 plastic_wc book Page xix Wednesday February 2 2000 10 32 AM ...
