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Contact Metalcraft of Georgia, Inc. prior to beginning repair or
replacement of failed parts to make certain that the cost of
repairs is consistent with the value of the product being sold.
Reimbursement for parts used in warranty repair will be
credited only when parts are purchased from Metalcraft of
Georgia, Inc. and will be credite
d at dealer’s net cost. No
warranty will be allowed on parts that are past due. The use of
parts from other sources will not be eligible for warranty
consideration.
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Dealer should use parts from their inventory first. If parts must
be shipped from Metalcraft of Georgia, Inc. freight will be paid
by Metalcraft and will be shipped by the most economical
means to arrive in the shortest possible time. Air, Next Day Air,
Priority and other special shipment methods requested by the
dealer or customer will be at c
ustomer’s expense.
Reimbursement for labor to the dealer is made by payment of
the established hourly shop rate. Labor is not paid on the
warranty associated with repair parts purchased by the retail
customer that are used on a product that is not currently in
warranty time frame. Outside repair (not dealer personnel)
invoices must have prior approval from Metalcraft of Georgia,
Inc. and must be attached to the warranty claim after approval.
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Warranty requests for units in dealer’s inventory may be
submitted to Metalcraft Of Georgia, Inc. when defects are noted
in products prior to the retail sale or rental of that unit.
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Provide warranty and service repairs as directed by Metalcraft
of Georgia, Inc.’s Service Repairs Bulletins or other
instructions. Service Bulletins will be issued when necessary to
alert dealers of special repairs.
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All warranty work must be completed within 30 days of failure.
Notify Metalcraft of Georgia, Inc. warranty department if repairs
will require more than 30 days after failure for an extension. No
claim will be accepted for warranties that exceed this 30-day
period.
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In all cases, the most economical repair should be performed.
Credit will not be allowed for assemblies if it is practical to make
repair with individual parts. In some cases, the assembly price
may be less than the total of the parts and labor required to
complete the repair. In those cases, an assembly may be used.
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No warranty will be allowed on units delivered to the retail
customer prior to the full payment of that unit to the
manufacturer by the dealer.
