3
MDTUG110817
BIKE TRACKING SYSTEM
Stolen Bike Procedure
In the event of
discovering your bike stolen
you
should:
•
Call our Secure Operating Centre (SOC)
on
+44(0)330 2200339
, the SOC will commence
tracking the bike.
•
Contact the Police
to report the theft and
obtain a Crime Reference Number (CRN).
•
Call the SOC immediately
to provide them with
your CRN, the SOC will then liaise with the
Police directly to locate your bike.
In the event of the SOC
receiving an AUTOMATIC
ALERT
from your tracking system:
The SOC will attempt to contact you in order to
confirm the bike status; the SOC will NOT contact
the police until the theft has been confirmed with
you.
NOTE: For operational reasons the ‘caller ID’ of
the inbound call from the SOC will be shown as
‘UNKNOWN’ or ‘Private No.’
System Features
Professional Stolen Bike Tracking
Latest satellite location technology
Journey Scoring
Real-time tracking via app/web
Smartphone App
Web Portal
3yr Warranty
European Coverage
Insurance Approved
Subscription
Documentation
You will have received an email
when your
system was activated by your dealer.
This email provides you with:
1.
Details of how to log-in to the web portal
and smartphone app.
2.
Links to download the smartphone app.
3.
Your contract information.
Please check all information is correct!
