Dear Valued Customer:
Congratulations, on your choosing Mesa Safe to protect your valuables.
You have made an excellent choice in your security measures. Mesa Safe
Company has built a solid reputation on integrity and quality craftsmanship.
We pride ourselves in having the best products in the industry and
consistently exceeding customer expectations.
Your Mesa Safe product comes with a support team and warranty in
place that is second to none. We have the most qualified safe technicians
throughout the country ready to assist you, should you have a problem with
your unit.
Please read and understand the operating instructions of the unit, this
will ensure maximum efficiency and usability
.
Page 1
TROUBLE SHOOTING
The Lock Has No Response (No Beeps)
•
Make sure the battery wires in the keypad housing are not pinched and are
securely connected.
•
Lock can possibly be in the lockout penalty, wait five (5) minutes and check if
the lock responds. (See
Wrong try penalty
on page 2)
•
Replace the existing batteries with new ones. (See
CHANGING YOUR
BATTERIES
on page 6)
The Lock Is Responding But Does Not Unlock
•
Make sure you are getting a valid response.
•
Make sure you get a signal with every key stroke.
•
Make sure you are not in time delay mode. (See
How to open in time delay
on
page 5)
•
Replace the existing batteries with new ones. (See
CHANGING YOUR
BATTERIES
on page 6)
If the lock still does not open, contact Mesa Safe Company’s Technical Support:
800-490-5624 or 714-891-8356 (Available Mon - Fri, 8:00am - 5:00pm PST)
IMPORTANT: DO NOT RETURN SAFE TO STORE
If you are missing parts, have difficulty programming or opening your safe or
have any other questions regarding the use and care of your safe, DO NOT
RETURN your safe to the store. Please contact Technical Support at 1-800-
490-5624 for assistance.
Please visit www.mesasafe.com and see the diverse selection of products
available to meet your security needs. Thank you for choosing Mesa Safe
Company.
