27
DIAGNOSTIC CHART
Your garage door opener is programmed with self-diagnostic capabilities. The
UP
and
DOWN
arrows on the garage opener flash the diagnostic
codes.
DIAGNOSTIC CODE
UP
Arrow
DOWN
Arrow
Flash(es)
Flash(es)
1
1
1
2
1
4
1
5
1
6
2
1-5
2
6
4
1-4
5
1-4
5
5
POSSIBLE RESOLUTION
Safety sensors wires may have been reversed, cut or disconnected. Inspect
the sensor wires for correct polarity, damage or disconnections.
There is a short circuit on the wires for the safety sensors. Inspect safety
sensor wire at all staple points and connection points and replace wire or
correct as needed.
Safety sensors are misaligned or were momentarily obstructed. Realign both
sensors to ensure both LEDs are steady and not flickering. Make sure nothing
is hanging or mounted on the door that would interrupt the sensors path while
closing.
No RPM pulses have been detected. Check the door manually for balance,
binding or obstructions. Internally the possible cause may be the motor, logic
board or RPM sensor. Try resetting door travel limits. Contact service centre.
RPM pulses have been detected after motor has turned off. Possible broken
spring. Check the door is correctly balanced and not creeping up or down.
Contact a door service centre.
Possible logic board failure. Reboot opener by turning the mains power OFF
and then ON after 15 seconds. Reprogram the door travel limits and force
settings. Contact service centre.
Check the passpoint module has been activated by the belt Position Tab,
during the door travel. Reset the travel limits.
Manually open and close the door. Check for binding or obstructions, such as
a broken spring or door lock. If the door is binding or sticking contact a trained
door systems technician. If door is not binding or sticking attempt to reprogram
travel (refer to “Program the Travel Limits and Force” section).
Check the external wiring to the control panel terminal is wired correctly. Turn
off power, remove all external wiring, and retest door operation.
Low internal voltage on the Logic Board, possible power transformer or logic
board failure. Service required, call a trained service specialist.
36
SYMPTOM
The garage door opener will not
close and the courtesy light flashes.
The garage door opener will not
close and the courtesy light flashes.
The garage door opener will not
close and the courtesy light flashes.
There is no door movement or motor
accelerates before stopping
suddenly.
Door continues to move after the
motor stops.
Opener fails to operate.
Unable to set travel limit down
direction. Passpoint has not been
recognised during programming.
Door is moving stops and or
reverses.
Door fails to operate or operates
erractically. External accessory
wiring failure.
Door opener fails to operate
