COPYRIGHT © 2008 MERIT ENTERTAINMENT
Merit Entertainment
Troubleshooting Guide for
Megatouch Ion™ Games continued
PM0426-25 MEGATOUCH ION EVO OWNER’S MANUAL
34
P
ROBLEM
C
ORRECTIVE
A
CTION
•
the screen
displays MAXX
and not ION
and the H2H
category is
missing
When the game is turned on, it will check the type of
touchscreen controller, motherboard and hard drive. If one of
these does not match with Ion hardware, the game will power up
and display “MAXX” on the screen and it will not have the H2H
category.
•
Make sure the game is only using ION hardware.
•
game will not
download disc
•
Make sure the disc is installed correctly, with the logo
facing up.
•
Check for scratches or a defective disc.
•
Try a different DVD drive or another disc.
•
If you’re downloading a disc set, make sure each disc is of
the same revision.
•
"ERROR
READING
DRIVE C"
•
This message can be caused by the hard drive or in some
program versions, a coin jam while the game is turned on.
1. Turn the game off.
2. Locate DS 1, position 8 and turn it on.
3. Turn on power to the cabinet. This will start the hard
drive checksum test, which should take about 20 minutes
to complete.
4. When the hard drive passes the test it will display a
"CHECKSUM GOOD" message and continue to boot up
into the game attract screens. This indicates a coin jam.
5. When the hard drive fails the test, the game will lock up
with a "CHECKSUM ERROR" message, which will stay
on the screen until the power is turned off. In this case,
the hard drive will have to be replaced.
•
"DISK BOOT
FAILURE"
This message indicates the motherboard is not receiving data
from the hard drive and has locked up.
•
Check the IDE ribbon cable connections to the
motherboard and hard drive.
•
Check the power to the hard drive. It should have +5 volts,
+12 volts, and ground.
•
“QUANTUM
FIREBALL,
SMART
FAILURE
DETECTED,
BACK UP
HARD DRIVE”
The self-diagnostics on the hard drive has detected an error.
•
The hard drive will have to be replaced.
•
“CRITICAL
ERROR
ABORT RETRY
FAIL” or “BAD
COMMAND OR
FILE NAME”
error
•
Try reloading the program onto the hard drive with a
different set of update discs compatible with the security
key. If it will not accept the download, try another DVD
drive. If it still does not work, replace the hard drive.
