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PERATION AND MAINTENANCE MANUAL
Page 29 of 31
12.
WARRANTY AND SERVICE TERMS
1. “MERCOR” S.A. grants a 12-month quality guarantee for equipment, starting from the date of purchase,
unless the agreement provides otherwise.
2. If during the term of guarantee any physical defects of the equipment become evident, “MERCOR” S.A.
shall remove them within 21 days of the written notification, subject to paragraph 6.
3. “MERCOR” S.A. reserves the right to lengthen the repair time in the event of complicated repairs or
those that require non-standard sub-assemblies [elements] or spare parts to be purchased.
4. Liability under the Guarantee covers only defects resulting from causes inherent in the equipment sold.
5. In the event of defects resulting from inappropriate operation of the equipment or due to other reasons
stated in par. 6, the Buyer/Guarantee Holder shall bear the costs of their removal.
6. The guarantee does not cover:
damages and breakdowns of the equipment due to inappropriate operation, user’s interference,
lack of maintenance or periodic servicing;
equipment damages resulting fro
m causes other than those that “MERCOR” S.A. is responsible
for, in particular: acts of God such as torrential rainfall, flood, hurricane, flooding, stroke of
thunder, overvoltage in the mains, explosion, hail, fall of aircraft, fire, avalanche, landslide and
secondary damages due to the above-listed causes. Torrential rain is defined as rain with an
efficiency index of at least 4 (or 5 in Chomicz scale or torrential rain grade IV (A4)). Should it be
impossible to determine the index mentioned in the previous sentence, the actual condition and
the degree of damage at the place of its origin proving that it is the consequence of torrential rain
will be considered. Hurricane is defined as wind blowing at the speed of at least 17.5 m/s
(damages are deemed to have been caused by hurricane if the effects of hurricane have been
found in the immediate neighborhood);
damages due to failure to immediately report the defect discovered;
worsened quality of coating due to the natural ageing process (fading, oxidation);
defects due to using abrasive or aggressive cleaning products;
parts liable to natural wear and tear during operation (e.g. seals) unless a manufacturing fault has
occurred;
damages due to aggressive external factors, especially chemical and biological ones.
7. Each defect under guarantee should be reported to a local representative of “MERCOR” S.A.
immediately, i.e. within 7 days of its discovery.
8. Applications can be made by phone at +48/ 58 341 42 45, by email to
sending a letter to: “MERCOR” S.A. 80-408 Gdańsk, Grzegorza z Sanoka 2.
9. The Buyer/Guarantee Holder is responsible for proper operation and maintenance of the equipment
and for regular (min. twice a year) servicing.
10. The Guarantee shall expire forthwith if:
The Buyer/Guarantee Holder makes design modifications on his own without consulting
“MERCOR” S.A.,
Maintenance or periodic servicing are not done in due time or are performed by unauthorized
persons or a service center not authorized by “MERCOR” S.A., or the equipment is operated in
the wrong way,
Any interference of unauthorized persons
– except activities connected with normal operation of
the equipment.
11. Moreover, in the cases specified in par. 10, “MERCOR” S.A. has no warranty obligations.
SERVICING INSPECTIONS:
1. Devices should be subject to periodical servicing inspections every 6 months during the entire period of
their operation.
2. The servicing inspections should be performed by companies having adequate authorisation of
MERCOR SA.
3. On issues related to service please contact the Service Department, phone 058/ 341 42 45 ext. 127 or
fax 058/ 341 39 85, Monday to Friday from 8 to 16.
As regards matters not regulated by these "Warranty terms and conditions", relevant regulations in the
Civil Code, and in particular Art. 577-581 shall apply.
