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10. MAINTENANCE & SERVICING____________________________________
The equipment from Mercor SA require periodic technical inspection and maintenance at least every 12
months throughout its operating life, i.e. during the warranty and post-warranty period. Inspection and
maintenance may only be carried out by the manufacturer or contractors authorised by Mercor SA to
service its products.
Regular service inspections of fire protection equipment is mandatory in Poland according to § 3 Section
3 of the Polish Regulation of the Ministry of the Interior and Administration of 7 June 2010 on the fire
protection of buildings, other structures and areas (Polish Journal of Laws, Year 2010, No. 109 Item
719).
Do these recommended actions in the inspection intervals:
Check the electrical connections, especially for all mechanical damage.
Check the equipment casing, especially for all mechanical damage.
Check for any obstructions to proper performance of the equipment.
To facilitate the activities under service inspection, servicing and warranty claim response, e.g. visual
inspection or repairs, the equipment user/operator shall provide physical access to the equipment by
removing thermal insulation, suspended ceiling, and other installations, as required and applicable to
warrant unobstructed access.
In the case of roof mounted equipment, provide access to the area (via ladders or elevated platforms).
If the equipment is only operated for smoke exhaust during fire, test run it for ca. 10 minutes every 3
months.
Refer all matters related to technical inspection, maintenance and servicing of this equipment to the
Mercor SA Service Department, [email protected], tel. +48 58 341 42 45 ext. 170, fax: +48 58 341
39 85, from 8 AM to 4 PM (Mo-Fri).
11. WARRANTY TERMS & CONDITIONS
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1. “MERCOR” SA grants 12 months of warranty for the equipment quality from the date of purchase,
unless the sales contract states otherwise.
2. Submit each warranty claim to “MERCOR” SA in 7 days from the date of discovery of a warranty
eligible defect
3. Submit warranty claims by calling at: tel. +48 58 341 42 45, by fax: +48 58 341 39 85, by e-mail:
[email protected] or by traditional mail: “MERCOR” SA, ul. Grzegorza z Sanoka 2, 80-
408 Gdańsk, Poland.
4. If physical defects of equipment are found during the warranty period, “MERCOR” SA warrants and
represents to remove them in shortest possible time from serving the written warranty claim with
the proof of purchase or sales contract, subject to Item 10.
5. “MERCOR” SA has the right to extend the time of repair if the defect removal is complicated or
requires purchase of custom components or spare parts.
6. The warranty liability only covers all defects arising from causes present in the equipment at the
date of sale.
7. Defects caused by improper operation or otherwise as listed in Item 10 herein, the buyer / warranty
beneficiary will be charged with the costs of their removal.
8. Condition for rectifying defects is that the applicant makes the site/localisation where devices are
installed available, in particular, ensuring: the lift in the case of devices mounted at a height above
3m, free access to the rooms where the devices were installed and necessary revisions,
dismantling thermal insulation, disassembling suspended ceilings, disassembling other
installations, if they prevent free access to the device.
9. If the device can not be repaired at the place of its installation, "MERCOR" SA reserves the
necessity of its disassembly, possible delivery to the address indicated by "MERCOR" SA and re-
assembly. The cost of this operation lies with the buyer / holder of the guarantee.
