Mercedes-Benz R 350 2012, Operator'S Manual

Page: 274 / 368

Mercedes-Benz Customer Assistance Center
will automatically contact local emergency
officials with the vehicle's approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
Roadside Assistance button
X
Open the stowage compartment under the
armrest (
Y
page 250).
X
Press and hold Roadside Assistance
button
:
for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button
:
flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the
Call
Connected
message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R
current location of the vehicle
R
vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
X Describe the type of assistance needed.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R
the indicator lamp in Roadside
Assistance button
:
is flashing
continuously.
R
no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The
Call Failed message appears in the
multifunction display.
X
To end a call: press the
~
button on the
multifunction steering wheel.
or
X
Press the corresponding button for ending
a phone call on COMAND.
MB Info call button
X
Open the stowage compartment under the
armrest (
Y
page 250).
272
Features
Stowing and features