On vehicles without steering wheel buttons, the
x
Tracking Active
or
x
Tracking not
Active
message briefly appears.
On vehicles with steering wheel buttons, the
x
symbol is only then shown in the status
area if the positioning function is active.
SOS NOT READY
: The ignition is not switched on
or the emergency call system is malfunctioning.
SOS READY
: The emergency call system is availa‐
ble again, after a malfunction for example.
During an active emergency call the
G
symbol
and various messages about the status of the
emergency call appear in the display.
If the emergency call system is malfunctioning,
the instrument cluster displays a corresponding
message.
Triggering an automatic Mercedes-Benz emer‐
gency call
Requirements:
R
The ignition is switched on.
R
The starter battery is sufficiently charged.
If restraint systems such as airbags or Emergency
Tensioning Devices have been activated after an
accident, eCall may automatically initiate an
emergency call.
When the emergency call is made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If no connection can be made to the emergency
services:
#
Dial the local emergency number on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
R
Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
R
If no vehicle occupant answers, an ambu‐
lance is sent to the vehicle immediately.
Triggering a manual emergency call
Requirements:
R
The ignition is switched on.
R
The starter battery is sufficiently charged.
If restraint systems such as airbags or Emergency
Tensioning Devices are activated during an acci‐
dent, the Mercedes-Benz emergency call system
automatically initiates an emergency call.
Initiating an emergency call manually using
the SOS button in the overhead control panel
#
To open, briefly press cover
1
for SOS but‐
ton
2
.
#
Press and hold the SOS button for at least
one second.
The indicator lamp in SOS button
2
flashes
until the emergency call is finished.
When the emergency call is made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with the accident data is transmit‐
ted to the Mercedes-Benz emergency call
center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the public emergency services call centers.
188 Breakdown assistance
