Mercedes-Benz GLC 2020 Operator'S Manual Download

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Summary of Contents for GLC 2020

Page 1: ...É2535848911ÌËÍ 2535848911 Order no P253 1119 13 Part no 253 584 89 11 Edition C 2020 GLC Plug in hybrid Supplement Mercedes Benz ...

Page 2: ...llowing websites http www mbusa com USA only http www mercedes benz ca Canada only Documentation team Daimler AG not to be reprinted translated or otherwise reproduced in whole or in part with out written permission from Daimler AG Vehicle manufacturer Daimler AG Mercedesstrasse 137 70327 Stuttgart Germany As at 28 02 2019 ...

Page 3: ...ion of your vehicle may vary and depends on the fol lowing factors R Model R Order R National version R Availability Mercedes Benz reserves the right to introduce changes in the following areas R Design R Equipment R Technical features The equipment in your vehicle may therefore dif fer from that shown in the descriptions and illus trations The following documents are integral parts of the vehicle...

Page 4: ...splay and on board computer 17 Notes on the Instrument Display and on board computer 17 Function of the power display of the electric motor 17 Function of the power meter 18 Displaying the power meter 18 Voice Control System 19 Overview of vehicle voice commands 19 MBUX multimedia system 21 Configuring settings for plug in hybrid vehicles 21 Functions of the energy flow display 21 Showing the ener...

Page 5: ...Index 56 Contents 3 ...

Page 6: ...avior or envi ronmentally responsible disposal Observe environmental notes NOTE Damage to property due to failure to observe notes on material damage Notes on material damage inform you of risks which may lead to your vehicle being damaged Observe notes on material damage Useful instructions or further information that could be helpful to you X Instruction Q page Further information on a topic Dis...

Page 7: ...Maintenance Booklet are important documents and should be kept in the vehicle Protecting the environment ENVIRONMENTAL NOTE Environmental pollution caused by irresponsible dis posal of the high voltage battery A high voltage battery contains materials which are harmful to the environment Dispose of defective high voltage bat teries at a qualified specialist work shop Operating safety Hybrid vehicl...

Page 8: ...cialist workshop R work relevant to safety R service and maintenance work R repair work R modifications as well as installations and conversions R work on electronic components R work on the hybrid system Correct use of the vehicle If you remove any warning stickers you or others could fail to recognize certain dangers Leave warning stickers in position Observe the following information in particu...

Page 9: ...ine is generally switched off R Engine idling only occurs in certain instan ces Characteristics when starting the vehicle R If the high voltage battery is sufficiently charged the vehicle can be started with the electric drive without the combustion engine noiseless start R If the high voltage battery for the electrical drive is not sufficiently charged or the oper ating temperature of the combust...

Page 10: ... DANGER Risk of fatal injury by touching damaged high voltage components The vehicle s high voltage on board electrical system is under high voltage If you modify component parts in the vehicle s high volt age on board electrical system or touch dam aged component parts you may be electro cuted The component parts in the vehicle s high voltage on board electrical system may be damaged in an accide...

Page 11: ...isconnect device 2 in the direction of the arrow until it engages The hybrid system is disconnected All work on the hybrid system including after disconnecting manually may only be carried out by a qualified specialist workshop Calling up the Digital Operator s Manual Multimedia system 4 5 EQ 5 Operator s Manual 5 Õ The Digital Operator s Manual describes the function and operation of R The vehicl...

Page 12: ...erator s Manual e g warning notes can be opened and closed Additional methods of calling up the Digital Operator s Manual Direct access open the required content in the Digital Operator s Manual by pressing and hold ing an entry on the tab bar in the multimedia system Instrument Display call up brief information as display messages in the instrument cluster Voice Control System call up via the voi...

Page 13: ...due to the restraint system malfunctioning If the restraint system is malfunctioning restraint system components may be trig gered unintentionally or may not deploy as intended during an accident This may affect the Emergency Tensioning Device or airbag for example Furthermore in the event of an accident the high voltage on board electrical system may not be deactivated as intended You may be elec...

Page 14: ...imate control on off page 15 9 g Switches air recirculation mode on off A Switches the A C function on off B w Sets the temperature right Overview of the control panel for 3 zone automatic climate control The indicator lamps on the buttons indicate that the corresponding function is activated 1 w Sets the temperature left 2 _ Sets the air distribution left 3 H Sets the airflow or switches off clim...

Page 15: ...ating the following functions are activated as needed R Automatic climate control R Blower R Seat heating R Steering wheel heating R Mirror heater R Rear window defroster R Fragrancing R Ionization Setting pre entry climate control via Smart Key Call up the air conditioning menu see the section on climate control in the vehicle Operator s Manual Select Pre entry Climate Ctrl Activating deactivatin...

Page 16: ...y Never leave anyone particularly chil dren unattended in the vehicle Never leave animals in the vehicle unat tended The vehicle interior can be heated or ventilated when the vehicle is parked When the vehicle is connected to power supply equipment priority is given to charging the high voltage battery to a specified minimum charge The pre entry climate control running time may be reduced under th...

Page 17: ...vating pre entry climate control at departure time Requirements R The high voltage battery is charged suffi ciently R The function has been activated via the mul timedia system To activate set the departure time page 15 Pre entry climate control at departure time switches on a maximum of 55 minutes before the selected departure time It will remain active for another five minutes if the departure i...

Page 18: ... condi tioned for up to 50 minutes e g if the journey is interrupted The colors of the indicator lamp have the follow ing meaning R Blue cooling activated R Red heating activated R Yellow departure time preselected Set the desired temperature using the w button Press button 1 The red or blue indicator lamp on button 1 lights up or goes out 16 Climate control ...

Page 19: ...other operating modes è Electric range Haptic accelerator pedal page 24 ã Acoustic presence indicator inoper ative page 47 Additional displays on the Trip menu R Electric range R Trip computer From Start and From Reset Trip computer example 1 Driving time and distance covered electri cally 2 Electrical consumption You can call up the coolant temperature display on the Service menu Function of the ...

Page 20: ... the hybrid system R Recuperated energy is shown in area 1 2 R When the power meter needle is on position 3 the vehicle is switched off The combus tion engine and the electric motor are switched off R Power range 1 4 shows the combined output of the hybrid system Displaying the power meter On board computer 4 Disp Content Select Power Meter 18 Instrument Display and on board computer ...

Page 21: ... languages however these exam ples are only available to a limited extent Content in angled brackets is a placeholder which has to be completed by you with the desired term The Set departure time for time voice command can be completed with Set departure time for 4pm for exam ple Vehicle voice commands Voice command Colloquial example Function Set departure time for time Please set departure time ...

Page 22: ... Colloquial example Function Energy flow Can you show me the energy flow Displays the energy flow Charging settings I would like to switch to charging settings Displays the charging settings 20 Voice Control System ...

Page 23: ...is charged the charging current is limited to the selected amperage Functions of the energy flow display 1 Charge level of the high voltage battery 2 Combustion engine 3 Energy flow 4 High voltage battery The active components of the hybrid system are highlighted in the energy flow display The energy flow between the individual components is shown in color The energy flow is shown in different col...

Page 24: ...In addition to the energy flow information on the status of the hybrid system and the current state of charge of the high voltage battery is also dis played 22 MBUX multimedia system ...

Page 25: ...d e g traffic circle 2 Distance to the event ahead 3 Foot off the accelerator prompt A different number of segments 2 will light up depending on the distance to the event ahead R A few segments the event ahead is near R Many segments the event ahead is further away If ECO Assist is active Foot off the accelerator symbol 3 will appear on the multifunction dis play and on the head up display beside ...

Page 26: ...be impaired or may not function in the following situations R If visibility is poor e g due to insufficient illu mination of the road highly variable shade conditions rain snow fog or heavy spray R If there is glare e g from oncoming traffic direct sunlight or reflections R If there is dirt on the windshield in the vicin ity of the multifunction camera or the camera is fogged up damaged or obscure...

Page 27: ...e level of the high voltage battery is controlled accordingly R The electrical energy is reserved especially for electric mode e g urban route sections and environmental zones DYNAMIC SELECT switch Function of the DYNAMIC SELECT switch Use the DYNAMIC SELECT switch to change between the following drive programs R Individual R B Sport R C Sport R A Comfort R Î Electric R Ï Battery Level R Eco Depen...

Page 28: ...eering R ESP B Sport R Particularly sporty driving with the combustion engine and reinforced boost effect C Sport R Sporty driving with the combustion engine and reinforced boost effect A Comfort R Comfortable and economical driving R The selection of the matching drive type by the hybrid system depends on the driving conditions and the distance 26 Driving and parking ...

Page 29: ...on engine via the pressure point of the hap tic accelerator pedal Ï Battery Level R Prioritized maintenance of the charge level of the high voltage battery e g for journeys in the inner city low emission zones R The selection of the matching drive type by the hybrid system depends on the driving conditions and the distance Eco R Adaptation of the coasting characteristics of the vehicle to traffic ...

Page 30: ...gram Multimedia system 4 5 Settings 5 Quick Access ESP can only be activated deactivated using quick access when at least one other function is available in quick access ESP can otherwise be found in the Assistance menu Select ESP A prompt appears Select On or å Off When ESP is activated the electric motor starts If drive program Î was selected beforehand then drive program A will be automatically...

Page 31: ...hift paddles to manually adjust the intensity of recuperation in overrun mode The higher the recuperation the more sharply the vehicle is braked when coasting and the more electrical energy is fed into the high volt age battery The standard setting hÃ is automati cally set after a restart of the engine or after re engaging transmission position h To increase recuperation briefly pull gear shift pa...

Page 32: ...is insufficient You can check the charge level of the high voltage battery in the multimedia system page 21 Charging options for the high voltage battery mode 2 and 3 The electric motor is operated as an alternator when in overrun mode and during braking in order to charge the high voltage battery while driving You have the following options to charge while stationary R At a mains outlet mode 2 R ...

Page 33: ...ins sup ply and the ignition is switched off the multi function display shows the charge level display for approximately two minutes The values displayed vary depending on the setting of the charging process The set departure time may also be displayed for example Functions of the indicator lamps on the vehi cle socket R The vehicle socket is located on the right hand side of the rear bumper R The...

Page 34: ... which have been approved for use with this vehicle Never use a damaged charging cable Do not use R Extension cables R Extension reels R Multiple sockets Never use socket adapters to connect the charging cable to the mains socket The only exception being if the adapter has been tested and approved by the manufacturer for charging the high volt age battery of an electric vehicle Observe the safety ...

Page 35: ...ion and control system indica tor POWER 1 1 Supply voltage indicator Meaning Lights up white The supply voltage is connected CHARGING 2 2 Charging proc ess indicator Meaning Flashes green The high voltage bat tery is charging TEMPERATURE 3 3 Temperature control indicator Meaning Lights up red The green LED flashes simultane ously overtempera ture the charging performance is reduced The green LED d...

Page 36: ...ent or use a different mains socket Before charging at a mains outlet have the maximum permissible charging current for the relevant mains outlet or the building inspected by a qualified electrician The charging cable supplied is set to a country specific maximum charging current value When charging abroad the maximum value may exceed the permitted value for that country When abroad observe the co...

Page 37: ...tery at a wallbox mode 3 DANGER Risk of fatal injury from incor rectly installed component parts Connecting the charging cable to the vehicle via an incorrectly installed wallbox or by means of adapters extension cables or simi lar could cause a fire or an electric shock Only connect the charging cable to a wallbox if R The wallbox has been properly installed R The wallbox has been inspected by a ...

Page 38: ...d by squashing shearing or driving over the cable Have a damaged vehicle socket replaced at a qualified specialist work shop as soon as possible Never connect the charging cable to a damaged vehicle socket NOTE Overvoltage in the mains supply can damage the vehicle The vehicle is therefore equipped with a device which protects it from overvoltage in the mains supply This protection device may be t...

Page 39: ...event the socket flap from being opened again Requirements R The transmission is in position j R The ignition is switched off R The vehicle is unlocked R The charging cable is not taut Press socket flap 1 Socket flap 1 swings open Press catch 3 to the left Socket cover 5 is open To charge at a mains socket mode 2 insert the mains plug into the mains socket of the external power source to the stop ...

Page 40: ...ng the charging process Press and hold button 2 on charging cable connector 3 and remove charging cable connector 3 from vehicle socket 1 If the charging cable connector is blocked contact a qualified specialist workshop Charging at a mains socket mode 2 dis connect the mains plug from the mains socket and stow the charging cable safely in the vehicle Close the socket cover and the socket flap Ref...

Page 41: ...uel filler flap is open indicator lamp 2 lights up continuously The Tank is Depressurized Ready for Refuel ing message appears in the multifunction dis play In the following situations there is a malfunc tion R Indicator lamp 2 flashes initially and then goes out R The yellow Check Engine warning lamp lights up The opening process for the fuel filler flap may in exceptional cases take up to 15 min...

Page 42: ...our vehicle in the case of a breakdown rather than towing it away For towing use a tow rope or tow bar with both axles on the ground Do not use tow bar sys tems NOTE Damage to the vehicle due to tow ing away incorrectly Observe the instructions and notes on towing away Observe the information on towing and trans porting the vehicle in the vehicle Operator s Manual Permitted towing methods Vehicle ...

Page 43: ...on if the vehicle is located in a danger zone it can be recovered from the danger zone despite the display message or the display not working It must not be towed further than 164 ft 50 m with both axles on the ground A towing speed of 6 mph 10 km h must not be exceeded Beyond these limits only transporting is permitted Breakdown assistance 41 ...

Page 44: ...ues refer to an oil change including the oil filter Capacity Model Capacity GLC 350 e 4MATIC 6 9 US qt 6 5 liters Coolant capacity Coolant capacity Model Capacity GLC 350 e 4MATIC 12 7 US qt 12 0 liters Refrigerant filling capacity Filling capacity for refrigerant and PAG oil Model Refrigerant GLC 350 e 4MATIC 23 6 0 4 oz 670 10 g Model PAG oil GLC 350 e 4MATIC 2 8 0 4 oz 80 10 g Vehicle data Vehi...

Page 45: ...ing current The charging capacity deter mines the charge time in addition to the battery condition of charge and the ambient tempera ture The charging capacity depends on the sup ply voltage the current intensity and the type of power supply Missing values were not available at the time of going to press High voltage battery GLC 350 e 4MATIC Type Lithium ion Battery capacity gross Range in electri...

Page 46: ...C Maximum tongue weight NOTE Damage caused by the trailer coming loose If the tongue weight used is too low the trailer may come loose The tongue weight must not be below 110 2 lbs 50 kg Use a tongue weight that is as close as possible to the maximum permissible tongue weight Missing values were not available at the time of going to press Maximum tongue weight Model Maximum tongue weight GLC 350 e...

Page 47: ...the event of an accident the high voltage on board electrical system may not be deactivated as intended You may be electrocuted if you touch the damaged component parts of the high voltage on board electrical sys tem Have the restraint system checked and repaired immediately at a qualified specialist workshop After an accident switch off the ignition immediately Recognition of a restraint system m...

Page 48: ...mum charge Inoperative Charge HV Bat tery The charge of the high voltage battery is too low Pre entry climate control cannot be switched on Charge the high voltage battery Pre entry Climate Control via Key Available Again After Engine Start You have attempted to switch on pre entry climate control more than twice with the engine switched off Let the engine run for ten seconds Pre entry climate con...

Page 49: ...messages Possible causes consequences and M M Solutions Vehicle Currently Not Being Charged Charging Station Fault A malfunction has occurred in the charging station or the RFID card is not recognized Start the charging process at a different charging station or Have the RFID card checked to ensure it is functioning Charging Mode Currently Unavailable Try Again or Change Charging Mode A temporary ...

Page 50: ...itch on the charging station If the charging cable connector cannot be removed after that Request service personnel from the operator of the charging station via the emergency call button attached to the charging station or the emergency call numbers è Charger Cable Connected You cannot pull away while the charging cable is connected Disconnect the charging cable from the vehicle page 38 á Towing ...

Page 51: ...stop the vehicle in the open air and ensure that all occupants get out Do not drive on If smoke is present leave the danger zone and call the fire service immediately Consult a qualified specialist workshop even if there are no external signs of a fire Only Electric Drive Availa ble Power Limited The fuel tank is empty and the combustion engine is switched off The drive power of your vehicle is li...

Page 52: ...ified specialist workshop d Malfunction The hybrid system is malfunctioning The drive power of your vehicle is limited Consult a qualified specialist workshop d Reduced Drive System Per formance See Operator s Manual The drive system is outside the operating temperature range e g due to extreme outside temperatures Drive system power output is reduced The yellow O reduced power output warning lamp...

Page 53: ...ing Consult a qualified specialist workshop Û Engine will not restart Service required The hybrid system cannot be restarted due to a malfunction Do not switch off the hybrid system drive on to the nearest qualified specialist workshop 6 Please Wait Depressurizing Tank Vehicles with a gasoline engine The pressure in the fuel tank is released before the fuel filler flap is opened The pressure reduc...

Page 54: ...icles with a gasoline engine The pressure in the fuel tank is released and the fuel filler flap opens 6 Tank Ventilation Malfunc tion Service Required Vehicles with a gasoline engine There is a malfunction in the fuel system Consult a qualified specialist workshop 52 Display messages and warning indicator lamps ...

Page 55: ... deploy as intended during an accident This may affect the Emergency Tensioning Device or airbag for exam ple Furthermore in the event of an accident the high voltage on board electrical system may not be deactivated as intended You may be electrocuted if you touch the damaged component parts of the high voltage on board electrical sys tem Have the restraint system checked and repaired immediately...

Page 56: ...rror warning lamp is on There is a malfunction in the drive system Note the messages on the multifunction display Brakes Warning indicator lamp Possible causes consequences and M M Solutions é RBS warning lamp USA CND The yellow RBS warning lamp is lit while the engine is running WARNING Risk of an accident due to a brake system malfunction If the brake system is malfunctioning braking characteris...

Page 57: ...mediately at a qualified specialist workshop Adjust your speed and continue to drive carefully leaving a suitable distance to the vehicle in front If the multifunction display shows a display message please observe it Visit a qualified specialist workshop Display messages and warning indicator lamps 55 ...

Page 58: ...ration 7 Blower see Climate control Brakes Recuperation 28 C Charging 34 Charge level display 31 Charging cable control panel 33 Charging station mode 3 35 Ending the charging process 38 Indicator lamps on vehicle socket 31 Mains socket mode 2 32 Notes on the high voltage battery 30 Setting the maximum possible charg ing current 34 Starting the charging process 36 Vehicle socket 31 Wallbox mode 3 ...

Page 59: ...rvice required 51 Û High Volt Bat Overheated Stop everyone get out outdoors if possible 49 Inoperative Charge HV Battery 46 Inoperative High Voltage Bat tery Charging Not Complete 46 Û Malfunction Service Required 51 d Malfunction 50 Û Malfunction 50 6 Please Wait Depressurizing Tank 51 Pre entry Climate Control via Key Available Again After Engine Start 46 Pre entry Climate Control via Key Inoper...

Page 60: ...g deactivating 28 F Fuel Fuel reserve 42 Refueling 38 Tank content 42 H Heating see Climate control High voltage battery 30 43 Charging time 43 Function notes 30 Range 43 Setting the maximum possible charg ing current 34 Type 43 High voltage battery charged Ending the charging process 38 High voltage battery charged see Plug in hybrid operation Hybrid drive system 8 Configuring settings via the mu...

Page 61: ...e dia system 21 Displaying ECO Assist 24 Displaying the power meter 18 Ending the charging process 38 Energy flow display 21 Haptic accelerator pedal 24 Indicator lamps on vehicle socket 31 Manual switch off of the hybrid system 8 Notes on plug in hybrid operation 7 Notes on the high voltage battery 30 Power display 17 Power meter 18 Route based operating mode strategy 24 Setting the maximum possi...

Page 62: ...ce 40 T Tank content Fuel 42 Reserve fuel 42 Technical data Axle load trailer operation 44 Notes trailer hitch 43 Tongue weight 44 Towing capacity trailer operation 44 Temperature 12 Tongue weight 44 Towing methods 40 Trailer tow hitch Axle load 44 General notes 43 Tongue weight 44 Towing capacity 44 Trunk lid Opening dimensions 42 V Vehicle Correct use 6 Equipment 5 Limited Warranty 6 Qualified s...

Page 63: ...ds 19 W Warning indicator lamp é RBS warning lamp USA CND 54 O Reduced power warning lamp 54 6 Restraint system warning lamp 53 Ú System error warning lamp 54 Warranty 6 Windshield 12 Defrosting 12 Windshield see Windshield Workshop see Qualified specialist workshop Index 61 ...

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