The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
R
In certain situations data is also transmitted
in the voice channel to the Mercedes-Benz
emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display of the multimedia system.
#
Dial the emergency call number
112 on your
mobile phone.
Ending an unintentional emergency call
#
Select
~
on the multifunction steering
wheel.
Transmitted data with the Mercedes-Benz
emergency call system
The following data is transmitted to the
Mercedes-Benz emergency call centre:
R
the vehicle's GPS position data
R
the last GPS position data on the route (a few
hundred metres before the incident)
R
direction of travel
R
vehicle identification number
R
the vehicle drive type
R
the estimated number of people in the vehi‐
cle
R
whether Mercedes me connect is available or
not
R
whether the emergency call was initiated
manually or automatically
R
the time of the accident
R
the language setting on the multimedia sys‐
tem
For accident clarification purposes, the following
measures can be taken up to an hour after the
emergency call has been initiated:
R
the current vehicle position can be called up
R
a voice connection to the vehicle occupants
can be established
%
For Russia: various functions, e.g. receiving
traffic information, cannot be used for up to
two hours after sending an emergency call.
Function of the emergency call system self-
diagnosis (Russia)
Your car verifies the operability of the emer‐
gency call system each time the ignition is ON.
In case of system failure, you will be informed
with text message on the instrument cluster and
with red indicator
SOS NOT READY
on the multi‐
media display.
Please, make sure, that during 3-10 seconds
after switching ignition ON the red indicator
SOS NOT READY
in the upper right corner of the
multimedia display is switched OFF, this means
the emergency call system passed diagnostics
338 Multimedia system
Nur für internen Gebrauch / For internal use only
Summary of Contents for E-Class Saloon 2018
Page 1: ...E Class Saloon Owner s Manual Mercedes Benz Nur für internen Gebrauch For internal use only ...
Page 7: ...Nur für internen Gebrauch For internal use only ...
Page 8: ...6 At a glance Cockpit Nur für internen Gebrauch For internal use only ...
Page 14: ...12 At a glance Overhead control panel Nur für internen Gebrauch For internal use only ...
Page 18: ...16 At a glance Emergencies and breakdowns Nur für internen Gebrauch For internal use only ...
Page 561: ...Nur für internen Gebrauch For internal use only ...
Page 562: ...Nur für internen Gebrauch For internal use only ...