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TROUBLESHOOTING
For detailed troubleshooting information, please visit www.memup.com and consult FAQ
1. When power is on, nothing appears or screen is shaking:
z
Video output mode is not properly set, press [TV SYSTEM] on remote control to change output mode
until it is properly set.
2. While playing movie file, subtitle is not shown.
z
Make sure movie file name matches to subtitle file name.
3. While playing movie, there is no audio output.
z
In SETUP menu, check if audio output mode is properly set.
z
Check volume level and Check if [MUTE] is activated.
z
Display different TV output to check if none are available
4. I can’t connect MEDIAGATE LNX HD to network.
z
Please refer to Network settings part and follow step by step
z
It could depend on your Operating system, for other OS, please check our FAQ in
www.memup.com
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Make sure your firewall is deactivated or correctly set to work with MEDIAGATE LNX HD
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Make sure your network cable is correctly plugged
z
Shared files must be activated in your domestic network
5. Why doesn’t my Mediagate LNX HD switch off when I press the power on/off button?
z
Closing the LNX HD involves to wait for around 20 seconds because chipset needs to close all
functions before.
6. The MEDIAGATE LNX HD can’t read all my video files ?
z
MEDIAGATE LNX HD chipset can’t read some files due to new codecs, even some firmware couldn’t
correct, reading files are mentioned on giftbox and in “specifications” part. Some will be added and
available in
www.memup.com
Manufactured under license from Dolby laboratories “Dolby” and the double-D symbol are trademarks of
Dolby laboratories.
