Frequently Asked Questions
Question:
Can I convert my grill from LPG to NG?
Answer:
No, your gas grill is manufactured to exact specifi-
cations and is certified for Liquid Propane (LPG) or Natural
Gas (NG) use only. For your safety, conversion kits are not
available. Any attempt to convert your grill will void your
warranty.
Question:
Are the serial and model numbers of my grill
listed somewhere for future reference?
Answer:
The model and serial numbers are listed on a
Silv er Label placed on the Control Panel bottom
right-hand side. The Side Burner will have its own silver
label and a model number ending in SB. This is not the
primary grill model number or serial number needed for
Product Warranty Registration or for Customer Support
purposes.
Question:
What causes grill parts to rust and what
affect does it have on the grill materials.
Answer:
Rusting is a natural oxidation process and may
appear on cast-iron and steel parts. Rust will not affect short
term performance of your grill. Stainless steel grill parts will
not rust. However, weathering and extreme heat can cause a
stainless steel Lid to turn tan color. This is discoloration and
is not considered a manufacturing defect.
Question:
My grill does not light properly. Why?
Answer:
Always light the Burner farthest from the fuel source
first. This draws gas across the Manifold helping prevent air
pockets which obstruct gas flow. Also check these causes:
Question:
How and when do I clean the interior
cooking components of my grill?
Stainless Steel Cooking Grids:
Before initial use
and as needed, wash Grids with a mild detergent and
rinse with hot water. For stubborn food residue use a
degreaser and f iber or brass cleaning brush.
Flame Tamers:
To reduce the chance of flare-ups,
Flame Tamers should be cleaned whenever food or
grease drippings accumulate. Brush off Flame
Tamers with a fiber type brush and turn over to allow
the burner heat to burn off any stuborn food residue.
The Ceramic Flame Tamers work equally well on
either side.
Grease T ray, Receptacle and Heat Sh ield:
To reduce the chance of fire, the Grease Draining
Tray, Grease Receptacle and Heat Shield should be
inspected before each grill use. Remove grease (a
plastic spatula works well) and wash components
wi th a m i l d soap and war m wat er sol ut ion.
Question:
What causes stainless steel to discolor?
Answer:
Weathering and high heat can cause a stain-
less steel grill Lid to turn tan in color. This is not to
be confused with rust and is not a product defect.
Machine oils used in the manufacturing process of
stainless steel, cooking oils and a dirty grill Lid can
also encourage discoloration if the Lid is not cleaned
prior to grill use. Routine cleaning to remov e dirt,
grease and oils will help discourage Lid discoloration.
In addition, chlorine and other pool/spa chemical can
cause corrosion of stainless steel. For this reason,
do not store your gas grill near a pool, spa or in a
shed or garage with pool chemicals. Stainless Steel
is prized for its rust-free qualities but is not impervi-
ous to corrosion. Corrosion due to pool/spa chemi-
cals is not considered a manuf acturing defect.
22
Turn all Control Knobs to the OFF position.
Turn off the LP gas tank valve.
Disconnect Regulator from LP gas tank.
Let unit stand for 5 minutes.
Reconnect Regulator to the LP gas tank.
Open Grill Lid or Side Burner Lid. Turn the
tank valve on slowly until 1/4 to 1/2 open.
Light the Burner farthest from fuel source by
turning its Control Knob to IGN then pushing
in the Control Knob. To light the Side Burner
push its Control Knob in and turn to HIGH.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Question:
My grill has a low flame and sometimes
will not light.
Why?
Answer:
You need to purge air from the gas line or
reset the Regulator excess gas flow device. Opening
the tank valve all the way or too quickly triggers the
Regulators safety device to shut down gas flow which
prevents excessive gas flow to your grill. Lighting the
Burner farthest from the fuel source every time will help
eliminate air pockets in the Manifold. Perform this pro-
cedure every time a new LP tank is connected to grill:
Check LP gas supply. An empty LP gas tank weights
about 20 pounds. A full tank weighs about 40 pounds.
Check to insure all gas connections are secure.
T he I gni t i on A A bat t er y m ay need r epl ac i ng.
Ignition wires may be loose. Remov e the battery,
inspect the Ignitor Junction Box found behind the
Control Panel and connect any loose wires.
Spark Electrode T ips m ay need r epositi oning.
Refer to the
“
Electrode Check
”
procedures.
Check that the end of each Burner Tube is properly
located ov er each Gas Valv e Orifice.
There may be an obstruction in the gas line. To cor-
rect this, rem ov e LP gas Hose and Regulator or
Natural Gas fuel line from your grill. Do not smoke!
O pen gas suppl y f or one sec ond t o c l ear any
obstruction from fuel line. Close off gas supply at
sou r c e and r ec on nec t f uel l i n e t o y our gr i l l .
If an obstruction is suspected in the Orifice or Gas
Va l v es, c al l t h e G r i l l I nf o r m a t i on Ce nt e r, at
1-800-770-9769.
Question:
Sometimes I hear a humming sound
coming from my Regulator. What causes this?
Answer:
The humming sound is gas flowing through
the Regulator. A low volume of sound is normal and
will not interfere with the operation of your grill. If
the humming sound is loud and excessiv e you need
to purge air from the gas line or reset the Regulator
excess gas flow dev ice as described on the next
column.